Senior AVP - Amelia.AI

*Job Title:* Delivery Lead – Senior AVP

*Location:* Noida or Bangalore

*Reporting To:* Vice President – Delivery

*Experience:* 12+ years (with at least 3 years in a leadership role)

*Employment Type:* Full-time

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### *Role Overview:*

We are seeking a dynamic and experienced *Delivery Lead (Senior AVP)* to head the delivery of AI-based conversational platforms, with a strong focus on technologies such as *Amelia.AI*. This individual will be responsible for end-to-end project delivery, stakeholder management, and team leadership across large-scale enterprise implementations. The ideal candidate should have hands-on experience in implementation, team management, and coding, coupled with excellent client-facing communication skills.

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### *Key Responsibilities:*

• Lead the *end-to-end delivery* of conversational AI projects, ensuring quality, timelines, and budget adherence.

• Serve as the *primary point of contact* for internal stakeholders and external clients, managing expectations and driving satisfaction.

• Provide *technical leadership and hands-on guidance* on platforms like *Amelia.AI*, and integrate them into broader enterprise ecosystems.

• Manage and mentor a *large, multi-functional delivery team* of 50+ professionals, including developers, business analysts, and QA engineers.

• Collaborate with solution architects, product managers, and engineering teams to define scope, timelines, and delivery roadmaps.

• Monitor key performance indicators (KPIs), project risks, and implement corrective actions as needed.

• Develop and implement best practices for *Agile/DevOps* methodologies to ensure high-quality and timely delivery.

• Participate in *code reviews, technical deep-dives*, and maintain a hands-on approach to technology wherever required.

• Prepare and present regular updates to senior leadership including the VP and executive stakeholders.

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### *Required Skills & Experience:*

• *12+ years of experience* in IT services or consulting, with at least *5+ years* of project delivery leadership.

• Strong working knowledge of *Amelia.AI* or similar Conversational AI platforms (e.g., IBM Watson, Google Dialogflow, Azure Bot Framework).

• Demonstrated experience in *managing delivery teams* of 50+ across multiple geographies.

• Solid foundation in *software development (coding)* – preferably in Python, Java, or Node.js – with the ability to contribute or debug where needed.

• Strong understanding of *AI/ML workflows, NLP concepts*, and system integration principles.

• Proven expertise in *stakeholder management*, client communication, and handling escalations effectively.

• Experience working with Agile/Scrum methodologies and tools like JIRA, Confluence, or Azure DevOps.

• Excellent *verbal and written communication skills*, with the ability to interact confidently with C-level stakeholders.

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### *Preferred Qualifications:*

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• Certifications in Agile (Scrum Master/PMI-ACP) or AI-related technologies.

• Exposure to cloud platforms such as AWS, Azure, or GCP.