Senior Automated Patching Engineer

Requires in-depth conceptual and practical knowledge in own technical job discipline and working knowledge of other related technical job disciplines As a seasoned technical professional, solves a range of complex problems in a creative way, exercising judgement based on the analysis of multiple sources of information Works independently, receives minimal guidance May lead projects or project steps within a broader project - may have some accountability for capacity planning Roles at this level may be increasingly client facing; also acts as a resource for colleagues with less experience Functional Knowledge Requires conceptual and practical expertise in own job discipline and basic knowledge of related job disciplines Has worked with a range of technologies, understands the differences between them, and is competent and able to use them Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Possesses in-depth knowledge of business domain and principles of supported product area Understands the product beyond the user interface Leadership Acts as a resource for colleagues with less experience; may lead technical projects with manageable risks and resource requirements May have some accountability for capacity planning Typically, the first point of contact for issue escalation Problem Solving Solves complex and diverse problems where analysis of data requires evaluation of identifiable factors. Demonstrates judgement in selecting methods and techniques for obtaining solutions Facilitates collaborative troubleshooting/works in collaboration with other areas of the business to solve problems Impact Impacts a range of client, operational, project or service activities within own team and other related teams - accountable for increasing levels of risk