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AMERICAN EXPRESS
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Senior associate - Tech Ops Engineering

Senior associate - Tech Ops Engineering

AMERICAN EXPRESS

4 - 9 years

6 - 11 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

computer science automation coding finance analytical javascript network security operations technical support financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

As a Senior Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

Monitor the performance and availability of technology systems and applications and implement system upgrades, updates, and backups to ensure the maintenance of hardware and software systems
May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner
Provide advanced technical support to end-users for hardware, software, and network-related issues
Perform the setup and configuration of new hardware and software with guidance
Manage and maintain network infrastructure with guidance, mitigating potential incidents that impacts the network operations
Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
Complete technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders
Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
Implement resiliency standards, tooling, and best practices
Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Minimum Qualifications

Bachelors degree in Computer Science, Computer Engineering, and/or comparable experience. 4+ years of varied experience in software engineering or service delivery.

Knowledge of network protocols and technologies
Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
Experience in technology operations, cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
Experience in system administration, network configuration, and troubleshooting
Experience in technology operations work
Experience in cloud platforms such as AWS, Azure, Google Cloud
Proficient verbal and written communication skills.
Soft skills - analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications

Certification such as CompTIA A+, Network+, or Security+ is a plus
Public Cloud certification is a plus
DevOps knowledge for highly available IT infrastructure.
Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
Building live production APIs and services.
Hands-on expertise with application design, software development and automated testing.
Experience with Finance & HR domain is preferred

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AMERICAN EXPRESS

Financial Services

New York NY

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Senior associate - Tech Ops Engineering