Senior Associate - Service Excellence

Job Description

To assess, identify and drive improvements leveraging LSS, new and contemporary technology and, also leverage external eco system Innovate new ideas which will help in digitally transforming business process Conceptualise end to end digital transformation, starting from Collecting business requirements Process assessment and proposing feasible solutions Making a business case Identification and agreement of scope of application and driving implementation Check results against clearly drawn out acceptance criterion Evaluate available solutions on digital transformation and propose solution to business owners with prime objective of make processes simple, cheaper, and faster. To identify trends and process variations as part of establishing a continuous improvement monitoring system To support the operational efficiency drive and delivering value to customer Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences Manage business stakeholders across different levels and build strong relationship As a team member, assists in providing smooth delivery of internal project/program outcomes Required experience Total experience between 8-12 Years 8-12 Years of total experience with strong expertise in project management and change management Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects. Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background ) Competencies/ skills Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein) Mentoring & experience in creating, reviewing & closure of projects Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them. Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes) Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness Be able to conceptualize and develop quality related training modules Other skills Exposure on Robotics Process Automation and any other transformation tools will be an added advantage. Experience of having done BPMS or trained on BPMS (Business Process Management System) Self-starter who can work independently, displays initiative and is a problem solver Good Facilitator scheduling sessions and meetings Usage of Minitab/Microsoft Powerpoint, Excel and Word Education Graduate/ MBA