Senior Associate Quality Analyst

Senior Associate Quality Analyst is responsible for co-ordination of teams of business representatives through the preparation, execution and reporting of User Acceptance Testing.

What youll be DOING

What will your essential responsibilities include?

• Coordinate with project managers, business analysts, and development teams to define UAT scope and objectives.
• Develop, refine and oversee comprehensive UAT test strategies, including risk assessment, test planning, scenario identification, test script development and traceability matrices to ensure coverage and alignment with business requirements.
• Lead stakeholder engagement, including business users, IT teams and project managers, to gather requirements, clarify expectations and ensure stakeholder alignment.
• Manage the UAT environment, including data setup, access controls and infrastructure readiness, ensuring testing readiness at all times.
• Drive the development and maintenance of UAT documentation, including test plans, test scripts, test cases, defect logs and test reports, ensuring documentation quality and compliance.
• Manually prepare test data as needed to support testing activities, ensuring data relevance and integrity.
• Raise specific user access requests for individual users based on project requirements, coordinating with relevant teams to ensure timely access provisioning.
• Monitor, track and report on UAT progress, including defect resolution, issue escalation and status updates to senior management and stakeholders.
• Lead functional demonstrations and review sessions of system changes to ensure readiness and clarity.
• Facilitate daily triage meetings, coordinating defect prioritization, resolution tracking and cross-team collaboration to meet testing timelines.
• Provide mentorship and guidance to junior UAT team members and coordinate training sessions to promote best practices.
• Collaborate with the Test Manager to establish and uphold quality standards, procedures and governance aligned with TCOE (Test Center of Excellence) best practices.
• Drive process improvements in UAT methodologies, tools and documentation to enhance efficiency and effectiveness.
• Act as a subject matter expert in UAT processes, standards and industry best practices, sharing knowledge across teams.
• Educate and influence business and project teams on UAT activities, ensuring understanding of testing processes, risks and quality standards.
• Execute manual and automated testing to identify bugs, inconsistencies and performance issues.
• Analyze requirements, specifications and user stories to understand testing scope.
• Collaborate with developers, product owners and business analysts to ensure quality standards are met.
• Perform regression, functional, integration, performance and user acceptance testing.
• Document, track and report defects using defect tracking tools (e.g., JIRA, TestRail).
• Lead test efforts for complex projects, ensuring comprehensive coverage and timely delivery.
• Review test cases and scripts developed by junior team members.
• Educating business and project representatives on test activity and process.

You will report to UAT Manager/Test Lead.

What you will BRING

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience in Insurance (P&C) domain, workbench.
• Experience in software testing, quality assurance, or related fields is often preferred.
• Experience working with teams across distributed geographical boundaries, particularly with the majority of the business representatives located in Europe and India.
• Highly developed communication skills, with a demonstrated ability to communicate UAT concepts and issues clearly and succinctly to stakeholders at all levels of the organization, from junior staff to senior management.
• Ability to understand internal processes, policies and procedures.
• A high degree of resilient judgement for decision making and problem solving.
• An ability to listen to and resolve customer issues whilst preserving positive relationships (by being effective, efficient, tactful and courteous).
• Experience of motivating business representative through acceptance testing.

Desired Skills and Abilities:

• Good understanding of UAT methodologies and best practices.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Good analytical and problem-solving skills.
• Familiarity with testing tools and defect tracking systems Jira.
• Ability to manage multiple tasks and prioritize effectively.