Quality Analyst

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, with excellent communication skills and the ability to work effectively in a fast-paced environment.

• Conduct thorough quality checks on customer interactions to ensure high standards.
• Analyze data and trends to identify areas for improvement and implement changes.
• Collaborate with team members to develop and implement process improvements.
• Develop and maintain comprehensive reports on quality metrics and performance.
• Identify and escalate issues or concerns to senior management as needed.
• Participate in training and development programs to enhance skills and knowledge.

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Ability to adapt to changing priorities and deadlines in a fast-paced environment.
• Strong organizational and time management skills, with the ability to prioritize tasks.
• Experience with quality analysis tools and software, such as call monitoring and feedback systems.
• Ability to maintain confidentiality and handle sensitive information with discretion.