1 - 6 years

1 - 5 Lacs

Posted:Just now| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

  • Conduct thorough quality checks on customer interactions to ensure high standards.
  • Analyze data and trends to identify areas for improvement and implement changes.
  • Collaborate with team members to develop and implement process improvements.
  • Develop and maintain comprehensive reports on quality metrics and performance.
  • Identify and escalate issues or concerns to senior management as needed.
  • Participate in training and development programs to enhance skills and knowledge.

Job Requirements

  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • Ability to adapt to changing priorities and deadlines in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks.
  • Experience with quality analysis tools and software, such as call monitoring and feedback systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

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