Senior Associate, MAS Oracle NetSuite

As a Functional Oracle NetSuite Managed Application Services professional at RSM, your role will involve providing end-user support, troubleshooting issues, and ensuring smooth operation of Oracle NetSuite. Your responsibilities will include: - Customer Support & Troubleshooting - Serve as the initial point of contact for clients facing functional issues within Oracle NetSuite. - Investigate and troubleshoot functional issues across various modules such as financials, inventory, sales, purchasing, and reporting. - Log, prioritize, and track support cases through a ticketing system for timely resolution. - Collaborate with technical teams to escalate and resolve complex issues. - Communicate scope and budget for complex issues and manage them appropriately. - System Configuration & Optimization - Assist clients with Oracle NetSuite setup, configuration, and workflow customization. - Provide recommendations on system optimizations and best practices for enhancing business processes. - Support New Release updates and basic Integrations to ensure minimal disruption to client operations. - Training & Documentation - Create and maintain end-user documentation, FAQs, and knowledge base articles. - Conduct training sessions for clients on Oracle NetSuite features and functionality. - Help clients understand system capabilities and implement changes effectively. - Collaboration & Continuous Improvement - Collaborate with consultants, developers, and business analysts to enhance system functionality. - Stay updated on Oracle NetSuite updates, new features, and industry trends. - Contribute to the development of internal support procedures and best practices. Qualifications Required: - 3+ years of experience supporting Oracle NetSuite. - Strong understanding of Oracle NetSuite modules like finance, supply chain, sales, and purchasing. - Experience in system configuration, workflows, and user permissions. - Ability to troubleshoot functional issues and provide solutions to clients. - Exceptional customer-facing skills with stakeholder interview experience. - Ability to identify functional and technical gaps, and communicate corresponding business benefits and costs. - Excellent communication, customer service skills, and the ability to manage multiple support cases in a fast-paced environment. - Receptive to feedback from team and clients. Preferred Qualifications: - Familiarity with Managed Application Services and cloud-based ERP support. - Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools. - Understanding of basic SQL formulas for Saved Searches. - Oracle NetSuite certifications are a plus. At RSM, we offer a competitive benefits and compensation package for all employees, providing flexibility in your schedule to balance work and personal life while serving clients. Learn more about our total rewards at [RSM Careers India](https://rsmus.com/careers/india.html). If you require accommodation due to disabilities during the recruitment process or employment, please contact us at [careers@rsmus.com](mailto:careers@rsmus.com). RSM is committed to providing equal opportunity and reasonable accommodation for individuals with disabilities.,