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NTT DATA
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Senior Associate Managed Services Onboarding Specialist

Senior Associate Managed Services Onboarding Specialist

NTT DATA

3 - 7 years

0 Lacs

hyderabad telangana

Posted:6 days ago| Platform: Shine logo

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Skills Required

relationship building communication skills teamwork time management project management attention to detail selfmotivation learning agility proactive attitude service onboardingtransition management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Associate Managed Services Onboarding Specialist at NTT DATA, you will play a vital role in ensuring a seamless client onboarding process. Your responsibilities will include managing and coordinating the onboarding lifecycle, providing training and support to internal teams, and ensuring the successful adoption of organizational services. You will be a key player in driving improved client experience and reducing the onboarding cycle. Key Responsibilities: - Manage and coordinate the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing. - Coordinate all aspects of the client onboarding lifecycle. - Provide client onboarding support through training initiatives. - Produce ongoing status reports on client onboarding processes. - Plan and facilitate engagement sessions with stakeholders in a service onboarding project. - Drive the completion of standard service onboarding against agreed timelines and budgets. - Manage and mitigate service onboarding risks. - Ensure handover for service execution to the operations teams. - Perform any other related task as required. Qualification Required: - Ability to establish strong relationships with internal stakeholders and external clients. - Good written and verbal communication skills. - High level of initiative, accountability, attention to detail, and ability to follow processes. - Self-motivated with the ability to work unsupervised and as part of a team in a global environment. - Ability to learn new solutions, services, and technologies through self-study. - Proactive, flexible attitude to work across time-zones. - Willingness to constantly review and improve skills. - Developing expertise on service onboarding/transition management approach and methodology. Academic qualifications and certifications: - Bachelor's degree or equivalent in Information Technology or related field. - ITIL Foundation certification required. - PMBOK and/or Prince II certification(s) preferred. - Certification in Managed Services tools (ServiceNow, LogicMonitor) preferred. Required experience: - Moderate level experience in services onboarding/transition within a large technology services environment. - Moderate level Enterprise Service industry knowledge. - Moderate level project management experience, principles, and delivery. Additional Details of the Company: NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, the company invests over $3.6 billion each year in R&D. NTT DATA offers diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure globally, being part of the NTT Group and headquartered in Tokyo.,

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Senior Associate Managed Services Onboarding Specialist