Job
Description
As a Senior Associate HR Knowledge Management, you will be responsible for managing and enhancing the HR knowledge ecosystem to ensure efficient, accurate, and user-friendly access to HR information. Your role will involve strategic content management, platform stewardship, and cross-functional collaboration to maintain current, compliant, and business-aligned HR knowledge. Key Responsibilities: - Develop and maintain high-quality HR knowledge content on our internal knowledge platform, ServiceNow. - Implement and manage content governance processes, including lifecycle management, version control, and periodic audits. - Ensure alignment of knowledge content with internal policies, maintaining consistent tone, format, and branding. - Serve as a subject matter expert and administrator for HR knowledge management tools such as ServiceNow Knowledge Base, SharePoint, Confluence. - Optimize platform structure and taxonomy to enhance discoverability, search performance, and user experience. - Collaborate with DTI and HRI Tech teams for system integrity and feature enhancements. - Partner with HR Centers of Excellence (COEs), HR Business Partners, and stakeholders to gather and validate content updates. - Collaborate with HR digital and operations teams for seamless integration of knowledge assets into HR portals and service channels. - Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and improvement opportunities. - Participate in knowledge audits and content lifecycle management initiatives. - Prepare and present performance and compliance reports to stakeholders. - Train and support content contributors and stakeholders on knowledge creation best practices and tool usage. - Promote a culture of knowledge sharing and self-service through enablement and communication campaigns. - Lead or support large-scale knowledge-related projects like HR portal redesigns and chatbot integration. - Drive continuous improvement initiatives to streamline access to HR knowledge and enhance service delivery. Qualifications: - 5-9 years of experience in HR, knowledge management, HR service delivery, or digital HR roles. - Proven experience with knowledge management systems and content management tools such as ServiceNow and SharePoint. - Strong understanding of HR processes, policies, and shared services environments. - Excellent collaboration, communication, and technical writing skills. - Analytical and proactive mindset with experience in interpreting content usage metrics and drawing insights. - Ability to manage multiple stakeholders and projects in a fast-paced environment. As a Senior Associate HR Knowledge Management, you will be responsible for managing and enhancing the HR knowledge ecosystem to ensure efficient, accurate, and user-friendly access to HR information. Your role will involve strategic content management, platform stewardship, and cross-functional collaboration to maintain current, compliant, and business-aligned HR knowledge. Key Responsibilities: - Develop and maintain high-quality HR knowledge content on our internal knowledge platform, ServiceNow. - Implement and manage content governance processes, including lifecycle management, version control, and periodic audits. - Ensure alignment of knowledge content with internal policies, maintaining consistent tone, format, and branding. - Serve as a subject matter expert and administrator for HR knowledge management tools such as ServiceNow Knowledge Base, SharePoint, Confluence. - Optimize platform structure and taxonomy to enhance discoverability, search performance, and user experience. - Collaborate with DTI and HRI Tech teams for system integrity and feature enhancements. - Partner with HR Centers of Excellence (COEs), HR Business Partners, and stakeholders to gather and validate content updates. - Collaborate with HR digital and operations teams for seamless integration of knowledge assets into HR portals and service channels. - Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and improvement opportunities. - Participate in knowledge audits and content lifecycle management initiatives. - Prepare and present performance and compliance reports to stakeholders. - Train and support content contributors and stakeholders on knowledge creation best practices and tool usage. - Promote a culture of knowledge sharing and self-service through enablement and communication campaigns. - Lead or support large-scale knowledge-related projects like HR portal redesigns and chatbot integration. - Drive continuous improvement initiatives to streamline access to HR knowledge and enhance service delivery. Qualifications: - 5-9 years of experience in HR, knowledge management, HR service delivery, or digital HR roles. - Proven experience with knowledge management systems and content management tools such as ServiceNow and SharePoint. - Strong understanding of HR processes, policies, and sha
