Senior Associate - Forwarding Operations - Global Service Centre

Role Purpose: Freight forwarding GSC operator is the face of DP World to the CSO (Customer Service Operations). He/she is responsible for the accurate and timely movement of Ocean Freight to and from specific locations within the service standards agreed with the Customer and as per instructions provided by CSO. This also includes vendor communication and shipment related internal communication between DPWL stakeholders.

Designation: Senior Associate

Base Location: Ghansoli, Navi Mumbai

Reporting to: Assistant Manager/Manager - GSC Freight Forwarding Operations

Key Role Responsibilities:

• Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road).
• Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time.
• Work closely with carriers, NVOCC’s, terminals to ensure timely tracking of the shipments.
• Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status.
• Handle branch office inquiries & concerns related to shipping and delivery issues.
• Prepare and maintain necessary import/export documents, customs filing details.
• Ensure customs compliances and customer requirements are maintained at all stages.
• Assess and mitigate risks in the transportation process, such as delays, penalties.
• Track n Trace of the shipments for accurate and timely updations of all milestones.
• Work closely with various internal departments within GSC to ensure seamless collaboration.
• Accurate and timely updations of the internal system and follow up if any information missing.
• Confirm delivery and empty container return and complete relevant activities.
• Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers.
• Maintain records as per norms to ensure accurate data tracking.
• Ensure compliance with region specific KPI's are met for every handled shipment.

Skills & Competencies:

• Should have prior experience in managing shipment files in Freight forwarding.
• 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments.
• Demonstrated ability to multi-task and perform well in under a fast-paced environment,
• Knowledge of customs filing procedures
• Well verse with all shipping related Export and Import Documentation and invoicing.
• Familiar with logistics or freight forwarding applications.
• Problem solving, decision-making ability, excellent communication skills.
• Well verse with MS office tools.
• Ability to work independently and team with a proactive mindset.

Education & Qualifications:

• Bachelor’s degree in any discipline