Senior Associate, External Workforce

What you will do

The Senior Associate, External Workforce is responsible for managing Amgen s External Workforce Program in partnership with Master Service Providers (MSPs), ensuring adherence to internal policies and local labor and tax regulations. The role includes supporting the Vendor Management System (VMS) and driving initiatives to improve workforce operations and compliance. This individual will act as a key liaison between internal stakeholders and external partners, supporting global projects that enhance workforce engagement and program effectiveness.

Key Responsibilities Include:

• Serve as a compliance gatekeeper for the External Workforce Policy.
• Oversee day-to-day MSP operations aligned with contract SLAs and KPIs.
• Partner with business units to understand temporary workforce needs and drive continuous improvement.
• Manage external worker visa processes (U. S. only).
• Coordinate onboarding and offboarding to ensure policy and legal compliance.
• Maintain accurate records of external workers using VMS (e. g. , Fieldglass) or HCM systems (e. g. , Workday).
• Support procurement and HR teams with vendor contracts, extensions, and invoicing.
• Act as a liaison between Amgen teams and workforce vendors.
• Monitor tenure, budget utilization, and worker classification compliance.
• Assist with audits, risk assessments, and compliance checks.
• Resolve time tracking, billing, and onboarding issues efficiently.
• Contribute to continuous improvement of the external workforce program.

Workforce Coordination:

• Collaborate with managers to identify staffing needs and source appropriate talent.
• Support recruitment and onboarding to align workers with project goals.
• Maintain a central database of external workforce members.

Contract Management:

• Assist in negotiating and drafting compliant contracts for external workers.
• Ensure timely and accurate payment aligned with contract terms.

Compliance Documentation:

• Enforce compliance with company policies and labor regulations.
• Maintain records related to contracts, timesheets, and performance.

Performance Monitoring:

• Conduct regular check-ins to assess performance and address concerns.
• Manage issues professionally and ensure alignment with company standards.

Vendor Relationship Management:

• Maintain strong relationships with staffing agencies and vendors.
• Monitor performance and renegotiate terms as needed.

Reporting Analytics:

• Generate reports on workforce usage, costs, and productivity.
• Analyze trends and recommend optimizations.

Training Development:

• Coordinate training to ensure external workers meet organizational expectations.

What we expect from you:

• Bachelor s degree in Human Resources, Business Administration, or related field (preferred).
• 2-4 years experience in HR, procurement, or contingent workforce management.
• Familiarity with VMS (Fieldglass) and HCM systems (Workday).
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Strong organizational, communication, and multitasking skills.
• Ability to collaborate across cross-functional and global teams.
• High attention to detail with a focus on compliance and process improvement.
• Knowledge of labor regulations and contingent labor best practices is a plus.
• Experience in a matrixed or multinational organization is advantageous.

What you can expect from us:

• At Amgen, while we focus on improving the lives of patients, we re equally committed to supporting the growth and well-being of our team. You can expect a competitive salary, a comprehensive Total Rewards plan including health and welfare benefits for you and eligible dependents financial savings programs, career development opportunities, and initiatives that support work-life balance.

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