Senior associate

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

• Evaluates and processes claims in accordance with company policies and procedures, as well as to
  

productivity and quality standards.

• Examine the medical documents and assess the claim's admissibility.
• Consistently maintains production and quality standards based on quality control expectations.
• Adaptability in cross training and multiple tasking.
• Spoke with the customer over the phone to explain the policy T&C and claim details.
• Reviewing medical claims and verifying information for accuracy.
• Examining claims for potential fraud
• Resolving discrepancies and other issues
• Complying with compliance and company regulation and policies.
• Performing other tasks, as required
• Adaptability in cross training and multiple tasking
• Basic knowledge about IRDAI guidelines.
• Processing claims payments
• Receiving customer questions and communicating with them regarding the status of their claims
• Conduct investigations when necessary, gathering additional information to determine the
  

validity of claims.

• Deliver exceptional customer service to policyholders, resolving issues and answering questions
  

in a timely manner.