Senior Application Support Analyst

We are looking for a skilled Support Analyst to join our web development team. As a Support Analyst, your primary responsibility will be to provide technical support for our web applications. You will be required to troubleshoot issues, collaborate with our development team to identify and resolve problems efficiently. The ideal candidate for this role will possess excellent problem-solving skills, meticulous attention to detail, and strong communication abilities. Your key responsibilities will include providing technical support for web applications through various channels such as phone, email, or ticketing systems. You will be tasked with troubleshooting and resolving technical issues related to web development, which includes debugging code and identifying root causes. Collaboration with the development team to reproduce and resolve issues is crucial. You will also be responsible for documenting and tracking issues using ticketing systems like JIRA or Zendesk, as well as developing and maintaining technical documentation for web applications. Additionally, participation in testing and quality assurance of new web applications and features is expected, along with staying updated on new technologies and trends in web development. The required profile for this position includes a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 3-5 years of experience in technical support or web development. A strong understanding of web development technologies such as HTML, CSS, and JavaScript is essential, as well as experience with debugging tools like Chrome DevTools and Firefox Developer Edition. Excellent problem-solving skills, attention to detail, and effective communication and interpersonal abilities are prerequisites. The ability to work in a fast-paced environment, prioritize tasks effectively, and a certification in web development or a related field would be advantageous. Desirable qualifications for this role include experience with agile development methodologies like Scrum or Kanban, knowledge of web application security best practices, and familiarity with cloud-based platforms such as AWS or Azure. Join our team at Socit Gnrale and be part of a community that believes in the power of individuals to drive change and shape the world of tomorrow. Whether you are looking to make a short-term impact or build a long-lasting career, together we can create a positive future by innovating, daring, and taking action. If you thrive in a dynamic and supportive environment, where personal growth and expertise development are encouraged, you will find a home with us. Our employees are given the opportunity to engage in solidarity actions during their working hours, supporting various causes such as aiding individuals in their professional integration, contributing to the financial education of young apprentices, and sharing skills with charities. We are committed to ESG practices and reducing our carbon footprint, embracing diversity and inclusion in all aspects of our organization.,