Job
Description
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences all created by our global community of developers and creators. At Roblox, you will be part of a team that is dedicated to building the tools and platform empowering the community to bring their imaginations to life. The vision at Roblox is to reimagine the way people come together globally, on any device, with the mission of connecting a billion people with optimism and civility. Join us in shaping the future of human interaction, tackling unique technical challenges at scale, and fostering safer, more civil shared experiences for all. As a member of the Trust and Safety Operations team at Roblox, you will be working under the guidance of the Trust & Safety India Operations Manager. Your role will involve overseeing and managing operational and compliance controls for outsourced Trust & Safety BPO partners. Collaborating with diverse partners across various locations and functions, you will ensure consistent controls are implemented and maintained within each BPO. Your responsibilities will also include providing guidance, reporting templates, and support to the BPOs for enhanced visibility and reporting consistency. **Key Responsibilities:** - Lead compliance reviews, audits, and operational performance checks to ensure vendor adherence to Roblox policies. - Oversee invoice validation processes to ensure billing accuracy and alignment with contracts. - Conduct user access reviews and manage provisioning workflows across tools and systems. - Analyze vendor performance to provide data-driven insights for enhancing operational efficiency and compliance. - Work closely with cross-functional partners (Legal, Finance, Engineering, Ops) to resolve escalations, align on standards, and support vendor contract renewals. - Identify and implement process improvements and automation opportunities to streamline compliance tasks. - Supervise and guide junior contract staff in executing compliance controls and audits. **Requirements:** - 4-9 years of experience in operations, audit, compliance, or trust & safety. - Bachelor's degree in Business, Operations, or a related field. - Strong understanding of compliance frameworks, operational controls, and audit processes. - Experience collaborating with cross-functional teams like Finance, Legal, Engineering, InfoSec, or Vendor Management. - Analytical skills to interpret operational, financial, or access data for informed decision-making. - Excellent organizational and communication skills with meticulous attention to detail. - Self-starter mindset with the ability to manage multiple projects and shifting priorities. - Experience with identity access management, security reviews, or IT governance is a plus but not required. - Flexibility in working hours to meet operational needs, including willingness to participate in on-call support for incident management issues. **Desired Attributes:** - Compliance-Minded: Apply an audit and control-based perspective to work, identifying risks, validating controls, and ensuring adherence to policies. - Innovative: Proactively seek new ways to improve workflows, solve problems, and structure evolving processes. - Execution-Focused: Operate with a high level of ownership, follow through on details, and deliver reliable outcomes independently. - Proactive Problem Solver: Anticipate risks, surface issues early, and take initiative to recommend and implement solutions. - Collaborative: Communicate clearly and effectively with cross-functional teams, vendors, and stakeholders across time zones. - Team-Oriented: Contribute to a positive team culture, support others" success, and comfortable guiding or mentoring junior staff. - Data & Automation-Driven: Utilize data for decision-making, identify trends, and partner with technical teams to automate repetitive or manual tasks. Roles based in our San Mateo, CA Headquarters require in-office presence on Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday, as specified.,
