Senior Analyst - Service Delivery

Merck Sharp Dohme Msd

4 - 9 years

4 - 9 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

business services quality standards operational excellence performance management project management

Work Mode

On-site

Job Type

Full Time

Job Description

Communicating with customers service providers and other stakeholders
Responsible for the delivery of system and support services and ensuring that they meet business requirements
Perform System Management Tasks Employee is expected to act independently to ensure aspects of meeting quality levels on system user satisfaction, system owner interactions/stakeholder management and relevant GxP requirements
Qualification : Bachelor's or master's degree with 5+ years of experience and proficiency within IT 3+ years of working in pharmaceutical industry regulatory industry
Strong experience in in Change and Release Management along with incident and problem management
Strong compliance understanding and documentation experience (preferably knowledge on GxP) Global stakeholder management experience
Preferably knowledge on Agile ways of working
Experienced in the use of office desktop applications and tools
Knowledge on compliance, Validation, and documentation
High degree of flexibility and good interpersonal skills
Excellent communication skills written and orally in English
Design, develop, test and document Business requirements
Knowledgeable in Linux, AWS, Windows server Understanding of IT Landscapes and keen to work on diverse IT systemsAutonomous review and clarification of business requirements before implementation, creation, and documentation of technical design/entity-relationship including alignment with stakeholdersAutonomous coordination of test activities with business and IT stakeholders
Good acumen of business functions with a Service Delivery mindset
Flexible for any IT task ranging on new technology, Support &
DevelopmentUnderstanding of the basic global infrastructure of the AWS Cloud
Knowledge of the core AWS services, including computer, networking, storage, and databases
Familiarity with AWS architectural principles, such as the AWS Well-Architected Framework, which includes security, reliability, performance efficiency, operational excellence, and cost optimization
Understanding the basic functions and use cases of primary AWS services such as Amazon EC2, Amazon S3, Amazon RDS, and Amazon VPC
Knowledge of the AWS shared responsibility model and basic security and compliance aspects of the AWS platform
Understanding of basic security and compliance services offered by AWS, including AWS Identity and Access Management (IAM), Amazon CloudWatch, and AWS Trusted Advisor
Basic understanding of deploying applications in the AWS Cloud and managing operational services
Awareness of technical assistance resources provided by AWS, including AWS support plans and the AWS Knowledge Center
Familiarity with Unix servers (must), Oracle PLSQL, and Windows servers
Understanding of billing practices and how to interpret billing documents
Knowledge of different pricing models for various AWS services and how to use cost management tools
This position offers the chance to work in a global environment and enjoy the atmosphere in an open-minded international team

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