Senior Analyst, Risk Management

Role Overview: You will be responsible for conducting onboarding and ongoing customer due diligence, quality control relative to various investigation types, managing daily escalation queues, and participating in process improvement initiatives. As a Subject Matter Expert, you will be expected to have comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting. Your role will also involve clear communication with stakeholders and familiarity with essential screening tools. Key Responsibilities: - Conduct onboarding and ongoing customer due diligence. - Perform quality control for various investigation types including suspicious activity, sanctions, and enhanced due diligence (EDD). - Manage daily escalation queues and handle complex or exception cases. - Participate in process improvement initiatives to identify and implement best practices. - Serve as a Subject Matter Expert with comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting. - Demonstrate excellent knowledge of reporting procedures and record-keeping guidelines. - Maintain clear and precise communication with stakeholders. - Familiarity with essential screening tools such as Dow Jones and LexisNexis. Qualifications Required: - Experience/Knowledge about a customer support application or CRM, such as Freshdesk. - Familiarity with stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines, and reason codes related to fraud chargebacks. Additional Details: This position requires a Bachelor's Degree and is located in Bangalore.,