Senior Analyst, Risk Management

Roles and Responsibilities

• Conduct onboarding and ongoing customer due diligence.
• Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence (EDD).
• Manage daily escalation queues, handling complex or exception cases from business and operations teams.
• Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
• Serve as a Subject Matter Expert (SME) with comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting.
• Demonstrate excellent knowledge of reporting procedures and record-keeping guidelines.
• Maintain the ability to communicate clearly and precisely to the point with stakeholders.
• Should be familiar with essential screening tools, including Dow Jones and LexisNexis.

Qualifications Required

• Experience/Knowledge:
• Knowledge about a customer support application or CRM, such as Freshdesk.
• Familiarity with Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines (in brief), and reason codes in relation to fraud chargebacks.
• Core Skills:
• Communication Skills: Exceptional verbal and written communication.
• Listening Skills: Ability to understand, anticipate, and resolve queries arising from various stakeholders.
• Attention to Detail and Accuracy: Excellent organizational and multitasking skills, with the ability to identify anomalies or suspicious behaviors.
• Interpersonal Skills: Friendly and pleasant demeanor over the phone and email.

• Bachelors Degree.