Senior Analyst - Group Operations

As a Senior Analyst - Group Operations at Prudential Health India (PHI), you will play a pivotal role in managing health & wellness business requirements and implementations in active collaboration with functional representatives. Your responsibilities will include soliciting, developing, and validating business requirement documentation, leading brainstorming sessions with key stakeholders, and developing a deep understanding of business processes. You will design Business Process Flows, review them with key functional stakeholders, and facilitate discussions to ensure proposed improvements align with business process objectives. Additionally, you will identify pain points, bottlenecks, redundancies, and inefficiencies in processes and work towards enhancing them. It will be your responsibility to ensure that the current processes comply with relevant regulations and industry standards. To excel in this role, you should have end-to-end knowledge of health insurance products, operations processes, and technology systems. You must be able to convert high-level processes into detailed business requirement documents and have a proven track record of implementing significant insurance systems. Proficiency in designing wireframes, UX flows, and customer journey maps, as well as strong collaboration and communication skills across various disciplines, will be essential. Moreover, you should be passionate about consumer behavior and culture, enjoy interacting with customers to understand their needs, and be open to new ideas. Working effectively as part of a team, taking full responsibility for your output, and leveraging digital tools to enhance customer experience will be key aspects of this role. If you are looking to make a meaningful impact in the health insurance industry and thrive in a collaborative environment, this Senior Analyst - Group Operations position based in Mumbai could be the perfect fit for you.,