Senior Analyst, Cyber Service Delivery Governance

As a pivotal member of the team at LSEG, your role will be dedicated to assisting in the successful delivery and governance of key Cyber Security services within the organization. Here is what you can expect in this role: **Role Overview:** You will be responsible for monitoring the service delivery of Cyber Security services, ensuring they adhere to agreed-upon standards and service level agreements (SLAs). This includes tracking performance metrics, identifying areas for improvement, and creating reports on service delivery performance. Additionally, you will act as a liaison between different stakeholders, prepare and maintain reports, facilitate process improvement, and support the development of the Cyber Service Catalogue. **Key Responsibilities:** - Monitoring Service Delivery according to agreed-upon standards and SLAs - Creating and maintaining reports on service delivery performance - Acting as a liaison between stakeholders - Assisting in the development of the Cyber Service Catalogue - Analysing workflows and processes for improvements **Qualifications Required:** - Proficiency in control frameworks such as NIST, COBIT, and ISO27001 - Good understanding of Cyber and Technology Service Management principles - Familiarity with risk frameworks for effective risk assessment and mitigation - Ability to build compelling presentations and visualize concepts effectively - Desire and ability to stay updated with the latest Cyber Security trends At LSEG, people are at the heart of everything we do, and we value innovation, quality, and continuous improvement. If you are ready to take your career to the next level and make a significant impact, we welcome you to join our team. With a commitment to sustainability and empowering economies, LSEG offers a dynamic and inclusive work culture where your individuality is valued. Additionally, we provide tailored benefits and support to ensure your well-being and professional growth. Join us at LSEG and be part of a global organization that drives financial stability and empowers communities worldwide.,