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Diageo
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Senior Analyst, Commercial Experience Service Delivery

Senior Analyst, Commercial Experience Service Delivery

Diageo

6 - 12 years

8 - 14 Lacs

bengaluru

Posted:14 hours ago| Platform:

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Skills Required

business services automation sap process improvement reconciliation billing anti money laundering sez operations business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

Dimensions of the role

STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base

The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.

Purpose of Role:

Provide premier support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.

Role Responsibilities:

Required Capabilities:

Accuracy, attention to detail
Ability to communicate clearly in English
Knowledge of or ability to learn STC process and systems
Understands and complies to controls in own area
Ability to effectively prioritise and deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Ability to take ownership for standardization, automation
Ability to work in often pressurized environment
Receptive to feedback and is willing to learn from mistakes
Active team player

Accountabilities:

Handle all Clearing and Billing tasks, immediately call out issues
Handle customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
Monitor interfaces, resolve all interface and EDI related issues
Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
Manage relationship with STC Customer Experience Team
Maintain Desktop Training Procedures
Continuously support standardization and automation, system and process improvement initiatives
Actively promote the CARM (Sarbanes Oxley)/Control agenda
Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
Execute Anti-Money Laundering and OFAC checks as appropriate
Reporting (daily, weekly and monthly reports)
Any other tasks requested by line manager

Key performance indicators

Unallocated Cash
Ledger Quality untexted, unreasoncoded items
Timely credit blocked order release according to market needs and 3PL order transfer timelines
Timely direct debit and outgoing payment runs according to market needs
SLAs
No hidden operational risks and issues
No control failures

Experience / skills required:

Essential

High accuracy
Fluent English language skills company language
Solid PC literacy, strong Excel skills

Desirable

College or university Degree
Experience in a Finance / Accounts Receivable role
STC process knowledge and working experience
System skills (SAP Order to Cash knowledge)

Barriers to Success in Role (Optional):

Lack of English language knowledge
Lack of accuracy, attention to details
Difficulties in setting priorities and in working independently
Difficulties with demonstrating ownership
Not a team player

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Senior Analyst, Commercial Experience Service Delivery