Conduct thorough due diligence on customer transactions to ensure compliance with regulatory requirements.
Provide exceptional customer service through various communication channels, including chat and email.
Offer personalized solutions to customers based on their financial situation.
Support customers by offering payment options, resolving issues, and providing excellent service.
Collaborate with teams across the bank to align and integrate customer care processes.
Identify areas for improvement in customer care processes and provide feedback and coaching to colleagues.
Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identify industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.

Job Requirements

Experience working in a customer-facing service environment.
Ability to determine appropriate and affordable solutions for customers regarding their personal financial situation.
Strong communication skills and prior experience in a chat process.
Knowledge of risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology.
Ability to work in a fast-paced environment and meet deadlines.
Strong problem-solving skills and attention to detail.
This role is based out of Chennai.

Additional Info

The company offers opportunities for professional growth and development.

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