Senior Admission Counsellor

Role & responsibilities

Job Title: Senior Counsellor
Location: Bangalore ( On site)

Language : English. Kannada, Telugu, Tamil

Company: Frankfinn Institute of Airhostess Training, Kalyan Nagar, Bangalore

Reports To: Centre Sales Manager / Business Head

Position Overview:
We are seeking a dynamic and results-driven female professional (Age 26+) for the role of Assistant Manager Customer Acquisition / Senior Counsellor. This position plays a critical role in driving student enrollments through effective counseling, lead follow-up, and relationship building. The ideal candidate will have proven experience in education sales or counseling, a passion for guiding students, and the ability to convert inquiries into successful admissions.

Key Responsibilities:
Student Counseling & Sales Engage with prospective students and parents via walk-ins, phone calls, WhatsApp, emails, and virtual sessions. Understand candidate needs and offer suitable program/course recommendations. Deliver persuasive course presentations to maximize conversions. Follow a consultative approach to build trust and establish long-term relationships.

Lead Management & Conversion
Manage and nurture leads from multiple channels digital, events, referrals, walk-ins. Achieve monthly/quarterly admission and revenue targets. Track lead status through CRM and ensure timely follow-up. Coordinate with tele-callers and marketing teams for lead quality and campaign feedback.

Centre-Level Coordination
Assist the Centre Head/Sales Manager in organizing seminars, admission drives, and open-house sessions. Maintain accurate documentation of student information, counseling logs, and admission forms. Handle basic front-desk activities when required registration, follow-up reminders, etc.

Relationship Building
Ensure high levels of student and parent satisfaction. Address queries, objections, and concerns in a professional and empathetic manner. Foster positive relationships for word-of-mouth marketing and referrals.

Qualifications & Experience:
Graduate / Postgraduate in any discipline (Education, Psychology, or Business preferred). Minimum 5 years of experience in student counseling or education sales. Familiarity with higher education, vocational training, or test prep industry is a strong plus. Fluent in English and local language (if applicable). Prior experience using CRM or lead tracking systems.

Key Competencies:
Strong communication and interpersonal skills. Sales-focused, target-oriented mindset. High emotional intelligence and ability to build rapport. Organizational skills and attention to detail. Basic proficiency in MS Office (Excel, Word, PowerPoint).

Compensation & Benefits:
Salary: 35,000 per month (based on experience and skill set) Incentives: Performance-based admission bonuses

Preferred Profile:
Gender: Female candidates only Age: 26 years and above Industry Background: Education counseling, training institutes, career coaching, or high-involvement service sales

Preferred candidate profile

Ideal Candidate Profile

Demographics & Background:

• Female professional,

  26 years or older

• Graduate / Postgraduate

  (preferably in Education, Psychology, Business, or related fields)
• Minimum

  5 years of experience

  in

  student counseling, education sales, or high-involvement service sales

  (e.g., training institutes, test prep, coaching centers, or vocational education).

Experience & Skills:

• Proven track record

  of meeting or exceeding sales/enrollment targets in an education or training setup.
• Comfortable handling

  student & parent interactions

  , with the ability to explain career opportunities convincingly.
• Strong

  lead management & CRM experience

  , adept at timely follow-ups and nurturing prospects.
• Experience in

  seminars, workshops, and open-house sessions

  for student recruitment.
• Exposure to

  front-office responsibilities

  (registration, admission formalities, documentation).

Language & Communication:

• Fluent in English

  , with the ability to present and persuade.
• Proficiency in

  Kannada, Telugu, or Tamil

  (local connect is a strong advantage).
• Excellent

  interpersonal skills

  and

  emotional intelligence

  to handle student aspirations and parental concerns empathetically.

Competencies & Attributes:

• Sales-driven mindset

  : Goal-oriented, ambitious, and resilient under targets.

• High EQ

  : Ability to build trust, handle objections, and motivate students.

• Organized & detail-oriented

  , with good documentation and reporting discipline.

• Tech-savvy

  : Comfortable with CRM tools, MS Office, and digital communication platforms (WhatsApp, email, virtual counseling).

• Professional grooming & confidence

  : As Frankfinn emphasizes aviation and hospitality, a polished, approachable personality is key.

Motivators & Fit:

• Passion for

  guiding young people

  in career-oriented education.
• Thrives in a

  fast-paced, target-driven environment

  .
• Motivated by both

  fixed salary and performance-based incentives

  .
• Willingness to

  work on-site

  in Bangalore (Kalyan Nagar) with occasional extended hours during admission peaks/events.