Frankfinn Institute of Airhostess Training - Kalyan Nagar, Bengaluru

Role & responsibilities Job Title: Senior Counsellor Location: Bangalore ( On site) Language : English. Kannada, Telugu, Tamil Company: Frankfinn Institute of Airhostess Training, Kalyan Nagar, Bangalore Reports To: Centre Sales Manager / Business Head Position Overview: We are seeking a dynamic and results-driven female professional (Age 26+) for the role of Assistant Manager Customer Acquisition / Senior Counsellor. This position plays a critical role in driving student enrollments through effective counseling, lead follow-up, and relationship building. The ideal candidate will have proven experience in education sales or counseling, a passion for guiding students, and the ability to convert inquiries into successful admissions. Key Responsibilities: Student Counseling & Sales Engage with prospective students and parents via walk-ins, phone calls, WhatsApp, emails, and virtual sessions. Understand candidate needs and offer suitable program/course recommendations. Deliver persuasive course presentations to maximize conversions. Follow a consultative approach to build trust and establish long-term relationships. Lead Management & Conversion Manage and nurture leads from multiple channels digital, events, referrals, walk-ins. Achieve monthly/quarterly admission and revenue targets. Track lead status through CRM and ensure timely follow-up. Coordinate with tele-callers and marketing teams for lead quality and campaign feedback. Centre-Level Coordination Assist the Centre Head/Sales Manager in organizing seminars, admission drives, and open-house sessions. Maintain accurate documentation of student information, counseling logs, and admission forms. Handle basic front-desk activities when required registration, follow-up reminders, etc. Relationship Building Ensure high levels of student and parent satisfaction. Address queries, objections, and concerns in a professional and empathetic manner. Foster positive relationships for word-of-mouth marketing and referrals. Qualifications & Experience: Graduate / Postgraduate in any discipline (Education, Psychology, or Business preferred). Minimum 5 years of experience in student counseling or education sales. Familiarity with higher education, vocational training, or test prep industry is a strong plus. Fluent in English and local language (if applicable). Prior experience using CRM or lead tracking systems. Key Competencies: Strong communication and interpersonal skills. Sales-focused, target-oriented mindset. High emotional intelligence and ability to build rapport. Organizational skills and attention to detail. Basic proficiency in MS Office (Excel, Word, PowerPoint). Compensation & Benefits: Salary: 35,000 per month (based on experience and skill set) Incentives: Performance-based admission bonuses Preferred Profile: Gender: Female candidates only Age: 26 years and above Industry Background: Education counseling, training institutes, career coaching, or high-involvement service sales Preferred candidate profile - Ideal Candidate Profile Demographics & Background: Female professional, 26 years or older Graduate / Postgraduate (preferably in Education, Psychology, Business, or related fields) Minimum 5 years of experience in student counseling, education sales, or high-involvement service sales (e.g., training institutes, test prep, coaching centers, or vocational education). Experience & Skills: Proven track record of meeting or exceeding sales/enrollment targets in an education or training setup. Comfortable handling student & parent interactions , with the ability to explain career opportunities convincingly. Strong lead management & CRM experience , adept at timely follow-ups and nurturing prospects. Experience in seminars, workshops, and open-house sessions for student recruitment. Exposure to front-office responsibilities (registration, admission formalities, documentation). Language & Communication: Fluent in English , with the ability to present and persuade. Proficiency in Kannada, Telugu, or Tamil (local connect is a strong advantage). Excellent interpersonal skills and emotional intelligence to handle student aspirations and parental concerns empathetically. Competencies & Attributes: Sales-driven mindset : Goal-oriented, ambitious, and resilient under targets. High EQ : Ability to build trust, handle objections, and motivate students. Organized & detail-oriented , with good documentation and reporting discipline. Tech-savvy : Comfortable with CRM tools, MS Office, and digital communication platforms (WhatsApp, email, virtual counseling). Professional grooming & confidence : As Frankfinn emphasizes aviation and hospitality, a polished, approachable personality is key. Motivators & Fit: Passion for guiding young people in career-oriented education. Thrives in a fast-paced, target-driven environment . Motivated by both fixed salary and performance-based incentives . Willingness to work on-site in Bangalore (Kalyan Nagar) with occasional extended hours during admission peaks/events.