Senior Administrator - EndPoint Management (EM1)

Education Qualification :
Any Graduate (Engineering / Science) Skills :
Primary -> Technology | Endpoint Management- SCCM | 2 - Knowledgeable Primary -> Technology | Endpoint Management- Intune | 2 - Knowledgeable Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification :
Technology | Azure Infra Management Certification As an SCCM and Intune Level 2 Administrator, you will play a pivotal role in the configuration and management of these Microsoft-based systems. You will collaborate with senior administrators and IT teams to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. Key Responsibilities: 1. SCCM Configuration and Optimization: - Manage and optimize SCCM infrastructure components, including site servers, distribution points, and client settings. - Lead the design of efficient software deployment processes and ensure timely software updates and patch management. 2. Intune Configuration and MDM: - Oversee the configuration of Microsoft Intune for mobile device management (MDM) and endpoint security. - Lead the implementation of security policies and settings, ensuring a secure mobile device environment. 3. Software Packaging and Deployment: - Lead software packaging and deployment efforts using SCCM, ensuring efficient software distribution, application deployment, and updates. - Implement automation to streamline software deployment processes. 4. Operating System Deployment: - Design and maintain task sequences for OS deployments, including OS upgrades and provisioning of new devices. - Ensure smooth and efficient OS deployment processes. 5. End-User Support: - Provide Level 2 support for SCCM and Intune-related issues and incidents, working closely with Level 1 administrators and escalating complex issues when necessary. - Respond to end-user inquiries, offer guidance, and participate in root cause analysis. 6. Documentation and Reporting: - Maintain comprehensive documentation of configurations, best practices, and optimization procedures for SCCM and Intune. - Create and present reports on the performance and effectiveness of these systems to management and stakeholders. Qualifications: - Bachelor s degree in Information Technology, Computer Science.