Senior Account Manager

Sr. Account Manager Sales & Customer Success

Key Responsibilities

Account Growth & Retention

• Manage, retain, and expand Enterprise & Emerging accounts.
• Drive

  cross-sell and up-sell

  opportunities across IT Services, IT Staffing, and Managed Services.
• Build strong executive relationships with

  CXOs, Delivery Heads, and senior stakeholders

  .
• Achieve quarterly and annual revenue/margin targets.

Customer Success & Delivery Coordination

• Act as the primary point of contact for key client relationships.
• Work closely with delivery and recruitment teams to ensure timely and quality fulfilment.
• Monitor customer satisfaction (CSAT/NPS) and lead improvement actions.
• Handle escalations and ensure high client retention.

Sales Leadership & Strategic Planning

• Develop account plans, business strategies, and revenue forecasts.
• Lead contract renewals, rate negotiations, and commercial discussions.
• Collaborate with presales, delivery, and recruitment teams to create customized solutions.
• Track industry trends, competitor landscape, and account performance.

Market & GTM Support (Good to Have)

• Support leadership in GTM initiatives and expansion into new markets (including US region).
• Contribute to RFP responses, proposals, and QBR/governance meetings.

Requirements

• 812 years

  of experience in

  Account Management / Customer Success / Sales

  within

  IT Services or IT Staffing

  (mandatory).
• Proven record of driving

  account growth, revenue expansion, and client retention

  .
• Strong understanding of

  Staffing Models

  : Contract, C2H, Permanent, Managed Services.
• Experience engaging and influencing

  CXO-level stakeholders

  .
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and ability to build long-term strategic relationships.

Good to Have

• Experience with

  GTM strategy

  ,

  US market expansion

  , or solution-based IT services sales.