Sr. Workday Consultant Ace Recruitment & Placement Consultants Pvt. Ltd.

7.0 - 12.0 years

0 Lacs

ahmedabad, gujarat

On-site

As the Lead Workday Configurator, you will be responsible for configuring various Workday modules such as Core HCM, Compensation, and Benefits. Your primary focus will be on setting up business processes, organizations, staffing models, job profiles, positions, salary structures, compensation plans, benefit enrollment events, and more. You will collaborate closely with HR stakeholders to gather requirements and design scalable solutions tailored to the organization's needs. Your key responsibilities will include configuring and enhancing Workday business processes, condition rules, validations, and security settings. You will develop and maintain detailed configuration documentation, conduct thorough testing including unit testing, regression testing, and user acceptance testing. Additionally, you will partner with cross-functional teams to ensure consistent configuration across modules and business units. Monitoring system performance post-go-live and implementing continuous improvements will also be part of your role. To excel in this position, you should have a minimum of 12 years of professional experience in HR systems, with at least 7 years of specific experience in Workday configuration. Your expertise should cover configuring Workday Core HCM, Compensation, and Benefits modules. A deep understanding of the Workday business process framework, compensation design, staffing models, and eligibility rules is essential. You should be capable of independently leading discovery, design, configuration, testing, and post-go-live support activities. Possessing excellent problem-solving skills, documentation abilities, and stakeholder engagement capabilities will be crucial for success in this role. A Workday certification in HCM, Compensation, or Benefits is highly preferred. In addition to the required qualifications, preferred attributes for this role include strong interpersonal and communication skills, the ability to thrive in a fast-paced environment, and experience working in global or matrixed organizations.,

Posted 6 days ago

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HRBP Mcdelivery Hardcastle Restaurants Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for shaping the success of our own channel delivery by leading and executing all people-related functions across our delivery partner cluster. Your main focus will be to drive the growth of our own channel delivery (McDelivery) by ensuring that we have delivery partners across cities. You will also be in charge of all compliance and documentation related to delivery partners, handling grievances and employee relations for all delivery partners, and ensuring that delivery partners stay engaged. Additionally, you will play a key role in delivering efficient Cost per Order (CPO) by designing the right staffing models based on order volume, geography, and other relevant factors. To qualify for this role, you must have a Master's degree in Human Resources Management or a related field. You should also have at least 3 years of experience in the Consumer Tech, E-Commerce, or QSR (Quick Service Restaurant) industry. If you are passionate about driving growth, optimizing delivery operations, and ensuring the success of our channel delivery, we encourage you to apply for this exciting opportunity.,

Posted 1 month ago

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Associate Manager Inbound sales and care Lumen Technologies India

8.0 - 12.0 years

0 Lacs

karnataka

On-site

Lumen Technologies is a global technology company that delivers innovative communication and network solutions, aiming to empower businesses and individuals to connect, grow, and thrive in the digital age. With a strong focus on customer experience and operational excellence, we are committed to providing cutting-edge solutions that cater to the evolving needs of our customers. As the Customer Operations Director based in Bangalore, you will be responsible for providing strategic and tactical direction for the Customer Operations team. This includes offering hands-on guidance for the day-to-day management of employees and Supervisors, driving accountability for assigned metrics, and making critical operational and employee decisions to ensure customer service impacts are effectively managed while delivering defined outcomes. Your role will also involve overseeing the performance outcomes of Associates and Supervisors, preparing timely reports, administering performance management processes, and handling issues affecting the overall performance of the Customer Service Centre. To qualify for this position, you should have at least 8 years of experience from Tier1 companies, preferably with international exposure in UK/US/Australia markets. Additionally, a minimum of 3 years of documented experience in people management roles is required. A strong knowledge and understanding of Contact Centre environments and the telecom industry, along with experience in staffing models and performance evaluation systems, are essential. Excellent interpersonal skills for effective team communication and support, as well as proficiency in Windows-based computer skills, Microsoft Suite, and Customer Contact Software Tools, are also critical for success in this role. The successful candidate must be flexible to work various shifts, including weekends, evenings, and holidays as necessary to meet the demands of the role.,

Posted 1 month ago

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