Semi voice - Process associate

About Company:

New American Funding (NAF) - India, is the subsidiary of @New American Funding Inc., one of the largest privately-owned direct mortgage lenders in the US. At NAF - India, technology and process efficiency are the core of our business.

Our business operations teams provide processing, underwriting, mortgage closing services and ensure homeowners and homebuyers navigate the complex world of mortgages and loans with ease and confidence. NAF - India, is committed to provide exceptional technical and business operations support, using technology as a powerful tool to simplify and improve the home loan experience.

Position Summary:

As a process associate you will be engaged in performing back-end operations of US Mortgage domain. This role requires candidates with strong communication and critical thinking ability

Job Location:

Key Responsibility:

• Develops and maintains thorough understanding of procedures and processes by participating in KT Performs
• Operational activities aligning with procedural requirements(E.g., Documents review, Indexing, etc.)
• Achieve / Exceed KPIs (Productivity, Quality, etc.) as defined.

Core Competencies:

• Arts and Science graduates
• Excellent command of the English language being fluent in spoken and written.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic Excel Knowledge
• Experience in International voice process will be advantage
• Willing to work in US shift time zone (09:30 PM to 06:30 AM)

Perks and benefits:

• Night Shift Allowance

  250 to 300 per day
• Two way door step pick and drop facilities available
• Medical insurance -

  10 Lakh - Spouse , Parents and two children covered (Floater coverage)

• General Personal Accident Insurance -

  4 times of Total Annual Compensation

• Group Term Life Insurance -

  4 times of Total Annual Compensation