Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Language Proficiency: * Fluent in verbal and written English with a neutral accent, suitable for global communication. • Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.
2. Channel Flexibility and Adaptability: * Fully trained and able to seamlessly operate across email, chat, and voice support. * Ability to switch between channels based on business needs while maintaining quality and tone consistency.
3. Customer Handling Skills: * Demonstrated active listening, empathy, and customer-first approach. • Skilled in Customer support and Issue resolution and managing sensitive or complex customer scenarios.
4. Communication & Documentation. * Exceptional written communication skill tailored for email and chat, with proper grammar, tone, and formatting. * Accurate and timely documentation of customer interactions in support systems. 5. Analytical Thinking & Problem solving * Ability to understand customer content, identify issues, and provide effective and timely solutions.
Regards,
TA Team
Wipro
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