Job
Description
We are looking for a Program Manager who shares Amazons passion for the customer / sellers, someone who understands the importance of creating superior customer and partner experience sustainably for the business. We are looking for someone who can work with a small but high performance team, who works well with cross-functional teams of senior leaders, business managers, finance / operations / product teams, has an extremely high level of customer focus with a passion for business transformation. Key job responsibilities In this role, you will create and implement initiatives that enable Amazon and partner teams to deliver a sustainable business at scale and at the same time retain high bar on crucial customer facing parameters. You will collaborate with category, sellers, product, program, fulfilment channel teams across the company to define and execute right initiatives. You will experiment with pilot projects to identify right solutions that solves long-term business problems, resolving or mitigating issues in medium term and communicating with senior leaders in the organization on the progress made. - Ability to think both strategically and tactically in a high-energy, fast paced environment - Demonstrated ability to manage multiple projects: work prioritization, planning, task delegation and meeting timelines - Willingness to dive in and be comfortable with a degree of ambiguity - Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior executives - Strong sense of ownership, urgency, drive, independence, and flexibility - Exceptional interpersonal, motivational, and communication skills to build the trust required to drive cross-functional projects - Technical aptitude and agility to learn the systems and technology used in our day to day business - High adaptability to understand the intellectual challenge of diving deep into projects spanning financial, operational, and retail domains - Ability to work with WW teams to conceptualize and roll out IN specific features. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules
