Security Supervisor

Job Description

§ Ensure hotel is patrolled on a regular basis. § Ensures all hotel entrances are locked and unlocked as per hotel policy. § Maintains hotel key management procedures, and ensures that all keys are accounted for. § Closes down food and beverage outlets each night. § Ensures all meeting and exhibition rooms are secured. § Completes daily security log, including pertinent information from the shift. § Orients employees to the department and hotel and provides on-the-job training on job responsibilities. § Prioritises and assigns work. § Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities. § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Ensure that all employees follow safety rules and procedures. § Takes corrective action where required to improve safety of the work areas. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. REQUIREMENTS § Minimum of one - three years work experience in the hotel industry in Security § Minimum one year supervisory experience preferred § High School Degree required, Bachelor’s degree preferred § Able to resolve conflicts guests, supervisor and employee § Able to collaborate effectively with other hotel employees and managers to ensure teamwork § Advance knowledge of local security regulations § Excellent organizational skills § Good oral and written communication skills INDHOTEL