AREAS OF RESPONSIBILITY § To be alert at all times and guard any area entrusted to their care § To inspect/ frisk all employees and check their belongings while entering or leaving the Hotel premises § To ensure that employees swipe/ punch their time cards while entering and leaving the hotel premises § To report any deviations to the supervisor immediately § To follow the key issue procedure while issuing keys to employees, and record the same as prescribed § To ensure that no visitor is permitted entry through the employee entrance without proper checking and a visitors pass § To ensure that no tangible item leaves the Hotel premises without a valid gate pass § To check all material entering the hotel through the receiving entrance and ensure proper check and record is maintained § To patrol the property as and when assigned to do so, by covering all areas with a vigilant eye. § To assist guests when entering or leaving the hotel § To handle guest queries and complaints in a polite and efficient manner § In case of a fire emergency, to follow the prescribed procedure in ensuring the safety of all guests, guest belongings and all Hotel employees § Similarly to follow prescribed procedures in handling other emergencies § To carry out any duties assigned by the Security Supervisor/ Security Officer § To adhere to strict grooming and hygiene standards § To consciously and continuously strive to better his/her skills and increase his/her knowledge Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures: § Attends work on time as scheduled § Follows hotel grooming and hygiene standards § Minimises safety hazards by following all safety rules and procedures § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate § At all time projects a favourable image of Brand to the public INDHEADOFFICE
§ Ensure hotel is patrolled on a regular basis. § Ensures all hotel entrances are locked and unlocked as per hotel policy. § Maintains hotel key management procedures, and ensures that all keys are accounted for. § Closes down food and beverage outlets each night. § Ensures all meeting and exhibition rooms are secured. § Completes daily security log, including pertinent information from the shift. § Orients employees to the department and hotel and provides on-the-job training on job responsibilities. § Prioritises and assigns work. § Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities. § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Ensure that all employees follow safety rules and procedures. § Takes corrective action where required to improve safety of the work areas. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. REQUIREMENTS § Minimum of one - three years work experience in the hotel industry in Security § Minimum one year supervisory experience preferred § High School Degree required, Bachelor’s degree preferred § Able to resolve conflicts guests, supervisor and employee § Able to collaborate effectively with other hotel employees and managers to ensure teamwork § Advance knowledge of local security regulations § Excellent organizational skills § Good oral and written communication skills INDHOTEL
§ Ensure hotel is patrolled on a regular basis. § Ensures all hotel entrances are locked and unlocked as per hotel policy. § Maintains hotel key management procedures, and ensures that all keys are accounted for. § Closes down food and beverage outlets each night. § Ensures all meeting and exhibition rooms are secured. § Completes daily security log, including pertinent information from the shift. § Orients employees to the department and hotel and provides on-the-job training on job responsibilities. § Prioritises and assigns work. § Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities. § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Ensure that all employees follow safety rules and procedures. § Takes corrective action where required to improve safety of the work areas. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. REQUIREMENTS § Minimum of one - three years work experience in the hotel industry in Security § Minimum one year supervisory experience preferred § High School Degree required, Bachelor’s degree preferred § Able to resolve conflicts guests, supervisor and employee § Able to collaborate effectively with other hotel employees and managers to ensure teamwork § Advance knowledge of local security regulations § Excellent organizational skills § Good oral and written communication skills INDHEADOFFICE
§ Ensure hotel is patrolled on a regular basis. § Ensures all hotel entrances are locked and unlocked as per hotel policy. § Maintains hotel key management procedures, and ensures that all keys are accounted for. § Closes down food and beverage outlets each night. § Ensures all meeting and exhibition rooms are secured. § Completes daily security log, including pertinent information from the shift. § Orients employees to the department and hotel and provides on-the-job training on job responsibilities. § Prioritises and assigns work. § Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities. § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Ensure that all employees follow safety rules and procedures. § Takes corrective action where required to improve safety of the work areas. § Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. § Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate. § At all time projects a favourable image of Brand to the public. REQUIREMENTS § Minimum of one - three years work experience in the hotel industry in Security § Minimum one year supervisory experience preferred § High School Degree required, Bachelor’s degree preferred § Able to resolve conflicts guests, supervisor and employee § Able to collaborate effectively with other hotel employees and managers to ensure teamwork § Advance knowledge of local security regulations § Excellent organizational skills § Good oral and written communication skills INDHEADOFFICE