Security Operations Center Manager

Role & responsibilities

We are seeking a highly motivated and experienced Security Operations Center (SOC) Manager to lead our 24x7 security operations team. The ideal candidate will possess a strong background in security operations, excellent leadership skills, and a proven ability to manage complex projects and deliver exceptional service. This role requires a focus on detail, a proactive approach to problem-solving, and the ability to maintain a high-performing, customer-centric team.

Responsibilities:

• Team Leadership and Management:

• Manage and lead a 24x7 SOC team, ensuring optimal staffing levels and shift coverage.
• Recruit, train, and mentor SOC analysts and engineers, fostering a culture of continuous learning and professional development.
• Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans as needed.
• Motivate and inspire team members, boosting morale and creating a positive work environment.
• Handle escalated incidents and provide guidance to the team during critical situations.

• Operational Management:

• Oversee the daily operations of the SOC, ensuring timely and effective incident detection, analysis, and response.
• Develop and maintain SOC policies, procedures, and workflows, ensuring adherence to industry best practices and compliance requirements.
• Monitor and analyze SOC metrics, identifying trends and areas for improvement.
• Manage and prioritize security incidents, ensuring efficient resolution and minimizing impact to the organization.
• Ensure the SOC meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs).

• Project and Task Management:

• Plan, execute, and manage security operations projects, ensuring on-time and within-budget delivery.
• Prioritize tasks and manage workload effectively, ensuring the team meets deadlines and objectives.
• Develop and maintain project documentation, including project plans, status reports, and lessons learned.
• Coordinate with other IT teams and stakeholders to ensure seamless integration of security operations.

• Customer Satisfaction and Service Delivery:

• Ensure the SOC delivers high-quality service and maintains excellent customer satisfaction.
• Develop and maintain strong relationships with internal and external stakeholders.
• Proactively identify and address customer needs and concerns.
• Communicate effectively with stakeholders, providing regular updates on security incidents and operations.

• Attention to Detail and Reporting:

• Maintain meticulous records of security incidents, investigations, and actions taken.
• Generate regular reports on SOC performance, including incident metrics, trends, and recommendations.
• Ensure accuracy and completeness of all SOC documentation.

Qualifications:

• Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience).
• Minimum of 10 years of experience in Network, Cybersecurity & operations, with at least 3 years in a management role.
• Strong understanding of security concepts, technologies, and best practices.
• Proven ability to lead and motivate a team in a 24x7 environment.
• Excellent project management and task management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• Relevant certifications (e.g., CISM, PMP, ITIL, Security+, GSOM & relevant technical certifications) are highly desirable.
• Experience with SIEM, SOAR, and other security tools.

Skills:

• Leadership
• Team Management
• Project Management
• Incident Response
• Security Analysis
• SIEM/SOAR
• Communication
• Problem-Solving
• Attention to Detail
• Customer Service.

Preferred candidate profile