At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we re looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: https://www.armor.com Summary We are seeking an experienced Business Intelligence Architect to lead efforts in leveraging data to inform and elevate strategic business decisions. This role demands not just technical expertise but also a strong analytical and intelligence-driven mindset to significantly impact business outcomes. With a minimum of 6 years of experience, the ideal candidate will go beyond traditional reporting to craft forward-looking BI solutions that provide actionable insights. As a strategic thinker and problem solver, you will play a critical role in using data intelligence to shape the organizations direction and decision-making processes. Essential Duties and Responsibilities (Additional duties may be assigned as required) Develop forward-thinking strategies for deploying advanced analytics and intelligence platforms that anticipate business needs. Enable origination to achieve its objective of data driven company Enable organization to identify opportunities risk through data analysis Analyze and synthesize multi-source data to uncover trends, identify opportunities, and deliver predictive insights that drive strategic decisions and improvement across sales operations Design and implement sophisticated data architectures that integrate diverse systems to create scalable, intelligence-driven analytics frameworks. Enable use of AI to drive business outcomes. Lead cross-functional initiatives, translating business objectives into innovative BI strategies and actionable intelligence. Enable data Architect to design and implement sophisticated data architectures that integrate diverse systems to create scalable, intelligence-driven analytics frameworks. Mentor team members on cutting-edge analytical techniques, predictive modeling, and data-driven decision-making best practices. Serve as a bridge between Data, BI initiatives and senior leadership, ensuring analytics align with overarching business goals and provide meaningful intelligence. Stay at the forefront of technology by evaluating and implementing tools, platforms, and methodologies that enhance predictive and prescriptive analytics capabilities. Create and present high-impact intelligence reports and dashboards to executive teams, highlighting data-driven opportunities and strategies. REQUIRED SKILLS Bachelor s or Master s degree in Data Science, Statistics, Computer Science, Information Systems, or a related technical field. Minimum of 6 years of experience in business intelligence, focusing on data strategy, predictive analysis, and decision-making insights. Advanced expertise in Statical analytics, SQL, Python, and other programming languages such as R, Scala, or Java Strong proficiency with BI and analytics platforms, with proven success in developing high-volume, intelligence-focused visualizations and dashboards. Adequate knowledge of data architecture and modeling principles, including relational (e.g., SQL Server, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Elasticsearch). Experience in integrating machine learning and predictive models into BI solutions to forecast trends and provide prescriptive insights. Expertise in using data warehouses like MSSQL, Redshift, or BigQuery for aggregation and advanced analytics. Demonstrated ability to translate complex technical data into actionable business intelligence for cross-functional stakeholders and executive decision-makers. Strong leadership skills, including guiding data initiatives across platforms while maintaining data quality, governance, and compliance. PREFERRED QUALIFICATIONS: Experience as a BI Architect or similar role within intelligence-focused, large-scale organizations. Statical Analytics Deep understanding of data warehouse design, dimensional modeling, and data mining techniques to uncover actionable intelligence. Track record of integrating advanced analytics into strategic business processes and driving tangible outcomes WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Summary The Manager of Customer Support will provide leadership for the customer support team with the primary goal of ensuring Armor customers have the best support possible. This role requires exceptionally high skills in building and managing high growth support groups, IT security, the hosting industry, and virtualization in a service-provider model. Essential Duties and Responsibilities (Additional duties may be assigned as required) Lead customer support operations for the APAC/India region, requiring availability during overlapping US hours. Demonstrate familiarity with diverse cultures and business practices in North America, EMEA, and APAC. Develop, document, and enforce standardized processes to maintain high service standards globally across all locations. Escalate critical issues to the appropriate departments and ensure prompt resolution. Manage support resources effectively, optimizing team utilization and productivity. Exhibit the ability to recruit talented individuals, fostering a positive team culture for sustained success. Coordinate training programs for new hires and ongoing education initiatives for support staff. Collaborate with cross-functional teams to address and resolve complex technical challenges. Monitor both employee performance and customer satisfaction, promptly addressing any shortcomings in an efficient manner. REQUIRED SKILLS Bachelors degree in Computer Science, Information Technology, or a related field. 10+ years of experience in technical support. 5+ years of experience in management or team leadership roles. Ability to work in 24/7 rotational shifts. Strong knowledge of technical support best practices. Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams. Demonstrated ability to lead, motivate, and inspire teams to achieve goals. Proficiency in using customer support software and ticketing systems. Strong understanding of incident response and threat mitigation strategies. Proven experience in managing security-related support escalations effectively. Demonstrated experience with cybersecurity tools and platforms, including: Endpoint Detection and Response (EDR) tools Intrusion Detection/Prevention Systems (IDS/IPS) Firewall management and configuration Vulnerability scanning and assessment tools Multi-factor authentication (MFA) systems WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.