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Oculus IT
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Connect Wise Administrator

Connect Wise Administrator

5 - 7 years

|

7 - 9 Lacs

Posted:1 day ago| Platform:

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Skills Required

connectwise connectwise suite documentation system testing automate service boards msp itil troubleshooting slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

ConnectWise Administrator

Key Responsibilities:

Administer and maintain the ConnectWise suite (Manage, Automate, Control, etc.)
Configure workflows, service boards, SLAs, and automation rules to streamline operations.
Manage user roles, permissions, and security settings.
Develop and maintain dashboards, reports, and KPIs for various departments.
Integrate ConnectWise with third-party tools and platforms (e.g., QuickBooks, IT Glue, RMM tools).
Provide training and support to internal users and ensure best practices are followed.
Troubleshoot and resolve system issues, working with ConnectWise support as needed.
Participate in system upgrades, testing, and documentation.
Continuously evaluate and improve system performance and user experience.

Qualifications:

Proven experience as a ConnectWise Administrator or similar role.
Strong knowledge of ConnectWise Manage and Automate.
Experience with scripting (PowerShell, SQL) is a plus.
Familiarity with ITIL processes and MSP operations.
Excellent problem-solving and analytical skills.
Strong communication and documentation abilities.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Certifications:

ConnectWise Certified Professional (Manage/Automate)
ITIL Foundation Certification
Microsoft or CompTIA certifications (optional)

Preferred candidate profile

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