Security Manager

Department: Security & Administration

Location: Mumbai (with frequent travel across outlets Pan-India)

Reports to: VP Operations

Role Overview

The Assistant Manager Security will be responsible for implementing and overseeing security protocols across all Pebble Street Hospitality outlets in India. The role requires proactive supervision of in-house and outsourced security personnel, ensuring compliance with safety standards, conducting audits, and coordinating with local authorities. This position plays a critical role in safeguarding our guests, employees, and company assets while upholding an exceptional hospitality experience.

Key Responsibilities

1. Security Operations & Oversight

• Conduct regular visits and inspections of outlets Pan-India to ensure adherence to company security standards.

• Supervise in-house and outsourced security staff across all properties.
• Ensure optimal deployment of manpower at each outlet as per operational requirements.
• Prepare and manage security duty rosters to maximize efficiency.

2. People Management

• Conduct training and briefing sessions for security staff on emergency response, guest safety, and SOPs.
• Coordinate with HR for recruitment, onboarding, and performance evaluation of security staff.
• Manage vendor relationships and act as the primary contact for outsourced security agencies.

3. Compliance & Risk Management

• Ensure compliance with statutory, legal, and regulatory security requirements.
• Conduct periodic safety and security audits across outlets.

• Prepare incident and accident reports; investigate and resolve security breaches.

• Liaise with local police, fire departments, and emergency services as required.

4. Asset & Guest Safety

• Monitor surveillance systems, access controls, and other security infrastructure.

• Monitor all CCTV cameras remotely from the corporate office.

• Provide CCTV footage and reports for investigations when required.

• Implement preventive measures to safeguard assets, equipment, and employees.

• Maintain strict security standards without compromising guest experience.

• Liaise with IT, Finance, Operations, and other departments on all security-related matters.

5. Administration & Reporting

• Maintain daily, weekly, and monthly security reports.

• Support the Security Manager in budget planning, vendor bill verification, and cost control.

• Recommend improvements and upgrades in security systems and processes.

Key Skills & Competencies:

• Strong knowledge of hospitality security operations and protocols.

• Excellent leadership and team management capabilities.

• Ability to stay calm and make quick decisions in emergency situations.

• Strong communication and interpersonal skills.

• Proficiency in MS Office (Excel, Word, PowerPoint) for roster planning and reporting.

• High attention to detail and integrity in handling sensitive information.

Qualifications & Experience:

• Graduate / Diploma in Security Management or related field.

• 4-6 years of experience in security operations, preferably in hospitality or retail.

• Experience in managing multi-location outlets or properties preferred.

• Ex-servicemen or candidates from police/paramilitary backgrounds will be given preference.

9324909992/recruitment@pshpl.com