Scrum Master

Job Role: Scrum Master Senior Analyst

Location: Bangalore, India

Job Objective:

We are looking for an experienced Scrum Master to join our International Health portfolio in Bangalore, India. Scrum Masters primary focus will be to create an environment where the teams can deliver high quality, valuable software with a one team approach. Scrum Master will typically focus on upholding the values of Scrum, facilitating meetings and discussions, and removing blockers, so that team can focus on product delivery.

Serves as the servant leader of the Scrum team by removing impediments and helping the team remain successful and on schedule. Must have a sufficient understanding of technology to lead team members and help them overcome their development roadblocks. Scrum Master must also understand business strategy and objectives and be able to ensure that development work is prioritized by business value and results align with objectives. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Recognized internally as a subject matter expert on Scrum.

Essential Duties:

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Cross collaborates with members of the team from various functions, example data scientist, data analyst, data governance, technology, engineering, quality analysts, product owners, etc. and bring them together as One Team to drive outcomes.
• Guiding the team on how to get the most out of self-organization.
• Assessing the Agile maturity of the team and coach the team to achieve higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, or being judged, with an emphasis on problem solving, openness, honesty, and respect .
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible and leading by example .
• Facilitating daily scrum, sprint planning, demo, retrospective, PI planning breakout and all essential SAFe events.
• Helping team identify their capacity, risks, and dependencies.

Preferred Skills/Experience:

• Experience in working in Health Insurance domain.
• At least 4 years of experience in Scrum Master/Team Coach role.
• Any of the following certification:
  • CSM (Certified Scrum Master)
  • SSM (Certified SAFe Scrum Master)
  • PSM (Professional Scrum Master)
  • Second level Scrum Master Certification (CSP, PSM II)
• Knowledge of agile frameworks: Scrum, SAFe, Kanban.
• Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, estimation, DoD, DoR, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games.
• Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc.
• Excellent communication and mentoring skills.
• Hands-on experience with tools like Jira, Confluence, SharePoint, Mural.
• Ability to prepare and track team dashboards and plans in Jira.

About The Cigna Group