Scrum Master, Client Services

In this role at Cvent, you will be responsible for keeping Client Services content requests up-to-date by gathering necessary resources and scoping the projects' level of effort. You will represent the CS Content Team when scoping product releases and requests, coordinating deliverables with the Product and Client Services teams. Your key responsibilities will include ensuring smooth transitions and communication between content projects and processes, preparing project plans based on priority, level-of-effort, and customer requirements, and leading change management for the Knowledge Management and Center of Excellence process improvements. You will also be expected to foster a culture of collaborating and information sharing, monitor request progress, track risks, and determine request readiness, facilitate cross-functional requirements gathering, assist in documenting workflows, and identifying opportunities for automation and efficiency improvements while ensuring compliance with Center of Excellence and Knowledge Management best practices. Qualifications Required: - Bachelor's degree in Technical Communications, Business Management, or a related field - 1-3 years of experience in project management, knowledge management, or a similar role - Excellent verbal and written communication abilities - Strong organizational and multitasking skills - Ability to work independently, under little supervision, balancing individual contribution with project management - Experience with Knowledge Management or KCS methodology is a plus - Experience working in a KMS and JIRA is a plus In this role at Cvent, you will be responsible for keeping Client Services content requests up-to-date by gathering necessary resources and scoping the projects' level of effort. You will represent the CS Content Team when scoping product releases and requests, coordinating deliverables with the Product and Client Services teams. Your key responsibilities will include ensuring smooth transitions and communication between content projects and processes, preparing project plans based on priority, level-of-effort, and customer requirements, and leading change management for the Knowledge Management and Center of Excellence process improvements. You will also be expected to foster a culture of collaborating and information sharing, monitor request progress, track risks, and determine request readiness, facilitate cross-functional requirements gathering, assist in documenting workflows, and identifying opportunities for automation and efficiency improvements while ensuring compliance with Center of Excellence and Knowledge Management best practices. Qualifications Required: - Bachelor's degree in Technical Communications, Business Management, or a related field - 1-3 years of experience in project management, knowledge management, or a similar role - Excellent verbal and written communication abilities - Strong organizational and multitasking skills - Ability to work independently, under little supervision, balancing individual contribution with project management - Experience with Knowledge Management or KCS methodology is a plus - Experience working in a KMS and JIRA is a plus