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NTT DATA North America logo
Knowledge Management Analyst - Service Desk NTT DATA North America

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Knowledge Management Analyst - Service Desk at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role will involve working closely with the client and/or project team to identify knowledge content needs and creating accurate Knowledge Articles for the support account. You will collaborate with the corporate KB team to establish a dedicated client site and ensure agent access, while also driving Knowledge Base utilization and closing identified knowledge gaps. Your responsibilities will include providing consistent reporting to various teams, optimizing training content related to KB, and offering ongoing administrative support for the Knowledge Base. Key Responsibilities: - Work wit...

Posted 2 weeks ago

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