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5.0 - 9.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We’ll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? Responsible for achieving the assigned order income target for LV Motors Order acquisition from Direct / Indirect customers (through Channel Partners) inthe assigned region. Plan, develop and achieve business targets in End Users, EPC & OEM segments. Should be able to identify new business opportunities from new markets & segments. Systematic sales approach, support CRM process and ensure the Data Quality, market transparency . Effective account management of Top Retention and Conversion Customers. Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives. Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional events Enhance Net Promotor Score by enhancing overall satisfaction of customers. Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc. How do you qualify for the role? Candidate with an Engineering Degree in Electrical with 5-9 years of Sales and channel handling experience preferably in LV Motors We would be happy to welcome you to our Siemens Family, please feel free to apply on the website. If shortlisted, we will be calling you for next steps soon. You will be performing this from Coimbatore, Tamil Nadu location, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

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5.0 - 9.0 years

0 Lacs

Coimbatore, Tamil Nadu, India

On-site

Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We’ll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? Responsible for achieving the assigned order income target for LV Motors Order acquisition from Direct / Indirect customers (through Channel Partners) inthe assigned region. Plan, develop and achieve business targets in End Users, EPC & OEM segments. Should be able to identify new business opportunities from new markets & segments. Systematic sales approach, support CRM process and ensure the Data Quality, market transparency . Effective account management of Top Retention and Conversion Customers. Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives. Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional events Enhance Net Promotor Score by enhancing overall satisfaction of customers. Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc. How do you qualify for the role? Candidate with an Engineering Degree in Electrical with 5-9 years of Sales and channel handling experience preferably in LV Motors We would be happy to welcome you to our Siemens Family, please feel free to apply on the website. If shortlisted, we will be calling you for next steps soon. You will be performing this from Coimbatore, Tamil Nadu location, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

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8.0 - 12.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job Description:: Data Analyst – Assistant Vice President (AVP) About us: Analytics Information management (AIM) is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world. What do we offer: Data Management team manages the implementation of best in class data quality measurement programs across globe in retail consumer bank. The critical areas we support: Regulatory Support: Execution of business data quality measurements as per regulatory programs like CCAR, AML etc Metrics Design: Identification of critical data elements in different systems, data quality rules design, Testing and validation of rules Data Governance: Standardization of data definitions and ensuring consistency in measurement as per definitions across systems/products/regions. DQ Score cards: Publishing monthly/quarterly score cards at country level and preparing executive summary reports for senior management Issue Management: Identifying defects and investigating root causes for different issues. Following up with stakeholders for resolution as per SLA Audit Support: Identifying cases on control gaps, policy breaches and providing data evidence for audit completion Data Analyst - AVP is responsible for Executing data strategies for target state and defining data controls throughout data life cycle Defining enterprise level data domains, taxonomy and data classification Defining data steward procedures and enforcing data standards. Developing data access controls, reviewing data usage, sharing and defining purpose of data Certifying data based on fit for purpose and ensuring data meets the data consumer requirements. Ensuring all data is compliance with Global and local laws and regulations as applicable. Collaborate with data owners in implementation of data governance policies and data operating model Expertise required: Collating and reviewing data requirements ( specific details - complete, timeliness and accuracy specifications) from data consumers Reviewing existing data controls and recommending additional controls as per data strategy. Ability to understand meta data – lineage, definitions and trusted data sources Ability to search and consolidate critical data elements information in meta data tools Reviewing Data lineage and highlighting gaps in the process Drive data strategy and collaborate with technology/ data owners Tracking KPI’s progress for critical milestones Tools and Platforms Proficient in SAS, SQL, Python (Added advantage) Proficient in MS Excel, PowerPoint , Visualization tools Domain Skills Good understanding of Banking domain (Cards, Deposit, Loans, Wealth management, & Insurance etc.) Data Lineage Audit Framework Data quality & Governance framework Risk & control Metrics (Preferred) - Knowledge of Finance Regulations, Understanding of Audit Process Nice to Have Skills: Exposure to BI tools and technologies – example: Tableau etc. Automation and process re-engineering / optimization skills Soft Skills Ability to identify, clearly articulate and solve complex business problems and present them to the senior management or partners in a structured and simpler form Should have excellent communication and inter-personal skills Good process/project management skills Mentoring junior members in the team Develop and maintain project management trackers and provide regular updates to managers, senior leadership team and stakeholders. Provide all the support to Data Governance/Data Stewards including Partner / stakeholder management, expectations settings with partners, prioritization of work to team members, and act as Data and functional SME. Ability to work well across multiple functional areas Ability to thrive in a dynamic and fast-paced environment Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc. Proactive approach in solving problems and eye for details A strong team player Educational and Experience: MBA / Masters Degree in Economics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications 8 to 12 years of hands on experience in delivering Data Governance solutions, with at least 4 year’s experience in Banking Industry ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5.0 - 8.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job Description:: Senior Data Analyst (C11) About us: Analytics Information management (AIM) is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world. What do we offer: Data Management team manages the implementation of best in class data quality measurement programs across globe in retail consumer bank. The critical areas we support: Regulatory Support: Execution of business data quality measurements as per regulatory programs like CCAR, AML etc Metrics Design: Identification of critical data elements in different systems, data quality rules design, Testing and validation of rules Data Governance: Standardization of data definitions and ensuring consistency in measurement as per definitions across systems/products/regions. DQ Score cards: Publishing monthly/quarterly score cards at country level and preparing executive summary reports for senior management Issue Management: Identifying defects and investigating root causes for different issues. Following up with stakeholders for resolution as per SLA Audit Support: Identifying cases on control gaps, policy breaches and providing data evidence for audit completion Expertise Required: Analytical Skills Data analysis and visualization Proficient in formulating analytical methodology, identifying trends and patterns with data Generate actionable Business Insights (Preferred) - Tools and Platforms Proficient in SAS, SQL, Python (Added advantage) Proficient in MS Excel, PowerPoint and VBA Preferred - Domain Skills Good understanding of Data definitions and data discovery Data Lineage Data quality framework Process improvement experience pertains to compliance and data quality initiatives Hands on experience on KPI’s design, issue resolution and remediation activities Identification of control gaps and providing recommendations as per data strategy Soft Skills (Preferred) - Knowledge on Banking products and Finance Regulations Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Good process/project management skills Ability to work well across multiple functional areas Ability to thrive in a dynamic and fast-paced environment Educational and Experience: MBA / Master degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications (Preferred) Post Graduate in – Computer Science, Mathematics, Operations Research, Econometrics, Management Science and related fields 5 to 8 years of hands on experience in delivering data quality solutions, with at least 2 year’s experience in Banking Industry ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5.0 - 8.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.. Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Location-Pune,Hyderabad. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 8.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: CAMUNDA . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2.0 years

0 Lacs

India

Remote

Job Summary We are looking for GRC, SOC AUDITOR Consultant responsibilities Demonstrate proficiency in Schellman Methodology Guide associates and peers Obtain certifications (ISO LA, CISA, CISSP, AWS CCP, etc.) Successfully run a project from fieldwork through completion Understand and demonstrate ability to speak to Schellman's service lines at a high level and their leaders Demonstrate proficiency of SOC 1 GITCs and each Security, Availability, Processing Integrity, Confidentiality, and Privacy SOC 2 criteria Demonstrate understanding of Principal Service Commitments and System Requirements and how they impact scope of a SOC 2 Know all four report opinion outcomes and ability to draft modified opinions Demonstrate ability to identify if exception(s) would potentially yield a qualified opinion Demonstrate self-organization, consistently and proactively look ahead to future projects, and prepare accordingly •Schellman Methodology Read STMV quarterly, and demonstrate ability to apply concepts (sampling methodology, TA language structure, exception wording, etc.) Review and demonstrate ability to apply concepts of AS 2.0 Reference Guide Review and demonstrate ability to apply concepts of “EWP WP Guidance” Obtain CCSK and begin pursuing second certification (ISO 27001 LA, CISA, AWS CCP) Understand and demonstrate ability to articulate differences between SOC 1 and SOC 2 Participate on project as a shadow or assessor for attestation offerings such as HIPAA, AUP, C5, etc. Begin understanding SOC 1 GITCs and each SOC 2 criteria for the Security, Availability, and Confidentiality categories Ability to articulate qualified vs unqualified opinion; know all four types of opinions Learn Schellman's services and service line leaders Adhere to and complete all matters included in the Associate Score Card Accurately manage and report time worked to each project / initiative Complying with Schellman’s code of ethics and professional conduct, methodologies, policies, and procedures Adhering to the professional and regulatory standards relevant to assigned service line specialization(s) Promoting Schellman’s company culture and exemplifying Schellman's values Establishing high quality relationships and rapport with client personnel Managing client expectations to ensure expectations are exceeded Completing assigned duties in a timely manner and with a high attention to detail Collaborating with fellow project team members in a productive and timely manner throughout the life cycle of each project Adhering to project schedules and keeping fellow project team members apprised of the progress of assigned tasks Escalating issues internally in a proper and timely manner Using discretion and decorum in the timing, form, and content of all client communications Booking travel reservations in a timely manner and in accordance with Schellman's travel and expense policies and procedures Performing the essential functions of other service delivery positions when qualified and called upon to do so Attending project kick-off and closing meetings Executing assigned testing procedures, performing detailed analysis, reaching conclusions, documenting results in accordance with company standards, and suggesting ideas for improvements, where applicable Drafting project deliverables Serving as a contact for clients' basic questions regarding an engagement Participating in recruiting and candidate interview activities Training project team members Acclimating newer team members to Schellman Contributing to Schellman's practice development efforts Developing an expert knowledge of professional and regulatory standards relevant to assigned service line specialization(s) Contributing to Schellman's thought leadership (e.g., articles, webinars, public speaking, etc.) Qualifications Bachelor's degree in accounting, finance, business management, technology, or other relevant subject area, or equivalent years of experience directly related to the duties and responsibilities specified 2+ years of related professional services experience in information security auditing, assessment, consulting or compliance, focused on ITGC or SOC controls Ability to work well independently, within a team and with clients as well as travel ~40-50% (M-Th) Maintains (preferred) or working towards obtaining least one certification relevant to Schellman's services (i.e. CPA, CCSK or CISA) Knowledge, Skills, and Abilities: Working knowledge of Schellman’s services, methodology, and relevant professional standards Requisite knowledge of applicable technology and security domains High level of attention to detail and quality of work product Client service oriented Excellent time management, organizational, and verbal and written communication skills Ability to work on-site or remotely as a valuable contributor to a collaborative team Capable of simultaneously managing assigned tasks for multiple projects Proficient using Microsoft Word, Excel, and PowerPoint, as well as Schellman’s service delivery applications Full understanding and application of ethics, independence and Schellman’s values

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2.0 years

0 Lacs

India

Remote

Job Summary: A SOC (Security Operations Center) Analyst is a cybersecurity professional responsible for monitoring, detecting, and responding to security threats within an organization's IT infrastructure. They act as the first line of defense against cyberattacks, working to identify, analyze, and mitigate security incidents. Responsibilities: Demonstrate proficiency in Schellman Methodology Guide associates and peers Obtain certifications (ISO LA, CISA, CISSP, AWS CCP, etc.) Successfully run a project from fieldwork through completion Understand and demonstrate ability to speak to Schellman's service lines at a high level and their leaders Demonstrate proficiency of SOC 1 GITCs and each Security, Availability, Processing Integrity, Confidentiality, and Privacy SOC 2 criteria Demonstrate understanding of Principal Service Commitments and System Requirements and how they impact scope of a SOC 2 Know all four report opinion outcomes and ability to draft modified opinions Demonstrate ability to identify if exception(s) would potentially yield a qualified opinion Demonstrate self-organization, consistently and proactively look ahead to future projects, and prepare accordingly Schellman Methodology Read STMV quarterly, and demonstrate ability to apply concepts (sampling methodology, TA language structure, exception wording, etc.) Review and demonstrate ability to apply concepts of AS 2.0 Reference Guide Review and demonstrate ability to apply concepts of “EWP WP Guidance” Obtain CCSK and begin pursuing second certification (ISO 27001 LA, CISA, AWS CCP) Understand and demonstrate ability to articulate differences between SOC 1 and SOC 2 Participate on project as a shadow or assessor for attestation offerings such as HIPAA, AUP, C5, etc. Begin understanding SOC 1 GITCs and each SOC 2 criteria for the Security, Availability, and Confidentiality categories Ability to articulate qualified vs unqualified opinion; know all four types of opinions Learn Schellman's services and service line leaders Adhere to and complete all matters included in the Associate Score Card Accurately manage and report time worked to each project / initiative Knowledge, Skills, and Abilities: Working knowledge of Schellman’s services, methodology, and relevant professional standards Requisite knowledge of applicable technology and security domains High level of attention to detail and quality of work product Client service-oriented Excellent time management, organizational, and verbal and written communication skills Ability to work on-site or remotely as a valuable contributor to a collaborative team Capable of simultaneously managing assigned tasks for multiple projects Proficient using Microsoft Word, Excel, and PowerPoint, as well as Schellman’s service delivery applications Full understanding and application of ethics, independence and Schellman’s values Education, Work Experience and Certifications Bachelor's degree in accounting, finance, business management, technology, or other relevant subject area, or equivalent years of experience directly related to the duties and responsibilities specified 2+ years of related professional services experience in information security auditing, assessment, consulting or compliance, focused on ITGC or SOC controls Ability to work well independently, within a team and with clients as well as travel ~40-50% (M-Th) Maintains (preferred) or working towards obtaining least one certification relevant to Schellman's services (i.e. CPA, CCSK or CISA)

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130.0 years

0 Lacs

Pune, Maharashtra, India

On-site

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Major Duties | Key Responsibilities: Serve as the senior team leader/member of APAC Security Operations and be an integral part of Northern Trust security organization's first line of defense. Execute global/regional strategy and support the objectives of the Global/APAC Head of Security Operations (a direct report to NT’s Management Group) Lead/Drive NT's SOC/CIRT operations in US time zone from Pune office; remediate cyber security incidents leveraging various tools/applications, within the timeframes defined by applicable service level agreements (SLAs). Ensure Tier 1 technical support for NTC3 controlled technologies. Identify and/or develop opportunities for workflow automation. Advise regional leader/manager with tactical/strategic/operational assistance/guidance to achieve mission objectives specific to security operations. Assist and/or train ‘Security Operations’ analysts manning the incident queue. Provide them with technical training and workshops on using in-house SIEM/SecOps tools and technologies while introducing new content, alerts and data sources. Ensure tracking of defined KPIs (Strategic, Operational, Tactical-Mean time to detect (MTTD) | Mean time to respond (MTTR) | Partner Engagement Score) in order to measure improvements, enrich incidents and continuously evaluate responses. Create and update operational cyber security workflows, technical internal documentation and team management tasks (Rostering etc.) Willingly and effectively collaborates with partners from other regions while documenting and sharing the outcome with local partners. Stay updated on emerging threats and vulnerabilities. Skills Excellent spoken and written communication skills, integrity and professional ethics. Should have knowledge of ITIL processes, ticketing system/management tools. Expected to have good knowledge/hands-on experience in security/cloud platforms/technologies. Candidate with knowledge of Azure platform preferred. Qualifications | Experience: A College or University degree and/or relevant proven work experience in the area of Information Security / software development is required. 10-12 years of hands-on technical work experience. Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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1.0 - 4.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Job Summary Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Business Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Key Responsibilities Processes Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac People & Talent NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising office Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Skills And Experience Knowledge of Bank’s Products Understanding of front and back-office processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description In This Role, Your Responsibilities Will Be: Secure Firmware development as part of Scrum team Participate in all Scrum Events Contribute for all development activities such as requirement analysis, design, work product reviews, unit testing and testing to achieve sprint goals or play any other responsibilities which Scrum team needs. Represent team as and when needed in global meetings. Support legacy product as and when needed Adhere to local and international Emerson principles, practices, and procedures. Who You Are: You take initiatives and doesn’t wait for instructions and proactively seek opportunities to contribute. You adapt quickly to new situations and apply knowledge effectively. Clearly convey ideas and actively listen to others to complete assigned task as planned. For This Role, You Will Need: Bachelors in Electronics/Computers/Electricals/Instrumentation with good score from reputed colleges Skilled in software development, preferably within an industrial computing environment Proficient in Embedded Systems, C++, RTOS, OOAD Good experience in Device driver development Good SW design skills using real time concept and data structures. Strong debugging skills with debuggers, Oscilloscopes, Logic analyzers, protocol analyzers etc. Working experience on Secure Firmware development is desired. Knowledge of industry communication protocols, IO Systems, PLC, RTU, Transmitters, Sensors etc. will be advantage. Preferred Qualifications That Set You Apart: Innovative, Capable to Deep Dive & Think Customer Capable to develop solution from Single line of requirement. Be action oriented and full of energy for the things they see as challenging. Have the functional, technical knowledge and skills to do the job at a high level of accomplishment. Use rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems; looks beyond the obvious and doesn’t stop at first answers. Take ownership of own activity and provide work output in timely manner without compromise on quality. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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15.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Title: Business Analyst - Global Analytics Job Description About Concentrix Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Visit www.concentrix.com to learn more. About Concentrix Analytics: Our global analytics team, with deep industry expertise inspires intelligent change by infusing “Analytics First” philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers. With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix™, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave™ in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consulting’s Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021. For more information, please visit Analytics & Consulting | Concentrix We are currently looking for a Business Analyst, who is able to connect business and commercial logic to define a plan and lead its execution to increase profitability. The candidate will also be responsible for bringing together various teams (Ops, Sales, Pricing, Carrier, Product) to gather information related to our cost base, and agree on action plans. Your contribution will be essential to safeguard and improve the profitability of our business. You will Ensure complete ownership of the usage based commercial flow, including scoping and delivering cost impact analysis, defining commercial recommendations, working with key stakeholders including Routing and Carrier to ensure accuracy and completeness of inputs, liaising with the Deal desk team and CMT for implementation and responding to any queries in a timely manner. Utilising Excel, Tableau BI and SQL queries to investigate and analyse data to provide insight, identify variances and anomalies and identify actions to improve business performance. Look to further improve the existing cost monitoring processes and further automation to increase internal efficiency Location: IND Pune - Amar Tech Centre S No.30/4A 1 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1620642

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7.0 years

0 Lacs

Kolkata, West Bengal, India

On-site

We are hiring Team Lead - Omni Channel: Department: PPC Location: Kolkata Experience: 7+ Years As a Team Lead - Omni Channel, you will play a strategic leadership role in managing and scaling multi-platform paid media campaigns across Google Ads, Meta, Bing, Quora, Twitter, Taboola, Outbrain, Colombia, and more. You will lead a team of digital marketers while working cross-functionally with client servicing, creative, and tech teams to deliver ROI-focused performance marketing initiatives. This position demands a balance of hands-on execution, strategic thinking, people management, and client engagement. The ideal candidate is experienced in managing high-performance PPC teams and delivering campaign excellence in fast-paced agency environments. Key Responsibilities : ● Lead campaign planning, execution, and optimization across platforms like Google Ads, Meta, Bing, Yahoo, Quora, Twitter, Taboola, Outbrain, and Colombia. ● Oversee account health, including daily budget caps, impression share, quality score, and bid strategies. ● Design and test creative assets and ad copy to ensure high-performing campaign outputs. ● Set up and optimize conversion tracking, retargeting, audience segmentation, and bidding strategies. ● Implement A/B testing strategies to refine ad effectiveness and increase ROI. ● Stay updated with algorithm changes and platform innovations. ● Serve as the senior escalation point for client queries and performance-related issues concerns. ● Ensure timely updates and reporting as per mandate, including strategic recommendations. ● Lead high-level performance review calls and client WBRs (Weekly Business Reviews). ● 7-11 years of hands-on experience managing Google Ads & Meta campaigns. ● Qualifications & Competencies: ● Graduate/Post-Graduate in Marketing, Communications, or related field. ● 7+ years of proven experience in paid media, including Google Ads and Meta platforms. ● Advanced knowledge of paid search/display/video/native ad ecosystems. ● Strong expertise in tools like Google Analytics, Data Studio, Google Tag Manager, and platform-specific dashboards. ● Exceptional communication and stakeholder management skills. ● Demonstrated leadership in managing high-performing teams and complex client portfolios. ● Highly analytical with attention to detail and a passion for marketing performance.

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3.0 - 5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job description: Job Description • SAP Testing-L3 • Expertise in SAP MM – Material Management-L3 • Expertise in SAP Retail – L3 • Experience in SAP testing(a must) • Experience in SAP S4 implementation (Good to have) • Expertise in understanding overall different SDLC and also Testing life cycle • Good oral and written communication (a must) • Good documentation & presentations skills(a must) • Proficient in coordinating with Business analyst, ABAB team, Functional analyst • Expertise in understating core SAP functional business process flow • Expertise in designing End to end business process flow • Expertise in usage of any Test management tool • Create and implement software testing planning, strategy • Expertise in testing best practises, standards, methodologies, testing metrics, defect life cycle • Proficient in managing and maintaining different testing KPIs • Manage, train, and mentor resources on testing best practices and methodologies • Manage effort tracking for all tasks • Ensure development tasks meet quality criteria through test planning, test execution, quality assurance, and defect management • Ensure that testing and validation processes are improved continuously and motivate the team • Experience in working together with automation team in sharing functional knowledge, script development, remediation • Exposure in preparing Test reporting ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: SAP Test Management . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2.0 - 5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ ReactJS No 2-5 Years Is RequiredDatabase Technologies No 2-5 Years Is RequiredFull Stack-Java No 2-5 Years Is RequiredHibernate No 2-5 Years Is RequiredJava No 2-5 Years Is Required͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3.0 - 5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job description: Job Description Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. ͏ Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team ͏ Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score ͏ ͏ Mandatory Skills: Quality . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1.0 - 3.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2.0 years

0 Lacs

India

Remote

Start Date : Mid August Location : Remote anywhere in India Interview process : a 30 minute video A Senior Associate will hold the following roles and responsibilities as part of their role: Demonstrate proficiency in Schellman Methodology Guide associates and peers Obtain certifications (ISO LA, CISA, CISSP, AWS CCP, etc.) Successfully run a project from fieldwork through completion Understand and demonstrate ability to speak to Schellman's service lines at a high level and their leaders Demonstrate proficiency of SOC 1 GITCs and each Security, Availability, Processing Integrity, Confidentiality, and Privacy SOC 2 criteria Demonstrate understanding of Principal Service Commitments and System Requirements and how they impact scope of a SOC 2 Know all four report opinion outcomes and ability to draft modified opinions Demonstrate ability to identify if exception(s) would potentially yield a qualified opinion Demonstrate self-organization, consistently and proactively look ahead to future projects, and prepare accordingly Schellman Methodology Read STMV quarterly, and demonstrate ability to apply concepts (sampling methodology, TA language structure, exception wording, etc.) Review and demonstrate ability to apply concepts of AS 2.0 Reference Guide Review and demonstrate ability to apply concepts of “EWP WP Guidance” Obtain CCSK and begin pursuing second certification (ISO 27001 LA, CISA, AWS CCP) Understand and demonstrate ability to articulate differences between SOC 1 and SOC 2 Participate on project as a shadow or assessor for attestation offerings such as HIPAA, AUP, C5, etc. Begin understanding SOC 1 GITCs and each SOC 2 criteria for the Security, Availability, and Confidentiality categories Ability to articulate qualified vs unqualified opinion; know all four types of opinions Learn Schellman's services and service line leaders Adhere to and complete all matters included in the Associate Score Card Accurately manage and report time worked to each project / initiative Knowledge, Skills, and Abilities: Working knowledge of Schellman’s services, methodology, and relevant professional standards Requisite knowledge of applicable technology and security domains High level of attention to detail and quality of work product Client service oriented Excellent time management, organizational, and verbal and written communication skills Ability to work on-site or remotely as a valuable contributor to a collaborative team Capable of simultaneously managing assigned tasks for multiple projects Proficient using Microsoft Word, Excel, and PowerPoint, as well as Schellman’s service delivery applications Full understanding and application of ethics, independence and Schellman’s values Education, Work Experience and Certifications Bachelor's degree in accounting, finance, business management, technology, or other relevant subject area, or equivalent years of experience directly related to the duties and responsibilities specified 2+ years of related professional services experience in information security auditing, assessment, consulting or compliance, focused on ITGC or SOC controls Ability to work well independently, within a team and with clients as well as travel ~40-50% (M-Th) Maintains (preferred) or working towards obtaining least one certification relevant to Schellman's services (i.e. CPA, CCSK or CISA)

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6.0 years

0 Lacs

Thrissur, Kerala, India

On-site

Job Requirements Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

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10.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. The Customer Experience Senior Manager (CESM) is accountable for the end to end delivery of UKG’s Premium Services portfolio for our top tier customers, leading a high performing services team based in India. Reporting to the VP, the CESM turns strategic objectives into operational plans, allocates resources, and builds trusted executive relationships that drive measurable customer value. Key Responsibilities Develops operational objectives and detailed delivery plans for the India based Premium Services team, ensuring alignment with global Customer Experience strategy and annual business goals. Sets priorities and allocates budget, people, and tooling to maximize team performance and customer outcomes, directly impacting Net Promoter Score (NPS), retention, and revenue growth. Guided by area strategy, policies, and budgets; provides input to decisions that impact the sub function (e.g., investment requests, portfolio evolution, global capacity planning). Manages and coaches a multidisciplinary team (architecture, innovation, integration, cybersecurity, data) responsible for delivering services across UKG Pro, WFM, Ready, and related HRIS solutions. Monitors KPIs and SLAs, leading continuous improvement initiatives and proactive service packages that help customers identify and mitigate issues before they impact operations. Regularly influences senior management, cross functional peers, and customer executives to adopt new points of view on cloud architecture, AI driven innovation, and best practice service models. Networks with global peers and partner organizations to remove roadblocks, align overlapping priorities, and ensure seamless, integrated customer experiences. Builds executive level relationships and acts as a trusted advisor, owning escalations passed on by Managers or Individuals and driving them to resolution. Represents India Premium Services in global program reviews, steering committees, and strategic planning cycles. Owns the flawless delivery of UKG’s premium services portfolio—architecture guidance, innovation (AI) services, design & implementation support, cybersecurity, data, and integration for strategic accounts. Leads business and IT strategy sessions with C suite stakeholders, translating business objectives into actionable roadmaps and premium service proposals. Architects and validates integration landscapes and release strategies, ensuring scalability, security, and business continuity. Drives the creation of master plans for customers’ business and IT transformations, leveraging UKG best practices to accelerate value realization. Ensures all engagements adhere to industry and regulatory standards while promoting UKG’s newest features and innovations. Required Qualifications Master’s or bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience. 8–10 years leading customer success or professional services teams within large, global organizations. Demonstrated success managing delivery centers or shared service teams out of India (or similar offshore/near shore hubs). Proven ability to craft proactive service offerings and AI enabled support packages that reduce customer incidents and improve business outcomes. Deep knowledge of cloud architecture, integrations (e.g., Google Cloud, Microsoft Azure, Dell Boomi), and root cause analysis. Track record of influencing senior stakeholders and navigating complex matrix organizations. Excellent analytical, communication, and interpersonal skills; adaptable and able to think outside the box. Proficient in English, both written and verbal. Willingness to travel internationally and spend time in the US for onboarding and alignment. Preferred Qualifications Prior experience with UKG Pro, WFM, Ready, or comparable HCM solutions. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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7.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Key Responsibilities Carry out most state-of-the-art research across Western European countries Write and edit country reports (MENA, SSA and Latin America) with primary focus on credit performance of company in the country. Focus must be on analytical content Work on custom consulting projects and provide support by creating content for company presentations, media interviews, and other thought leadership pieces Proactively monitor changes in situation for assigned countries and regions to downgrade/upgrade Provide ad hoc real-time analysis (rapid response reports) in response to data releases, and/or press requests Collaborate and work with colleagues within analytics to produce unique solutions that leverage proprietary Dun & Bradstreet data Work with analytics team and develop score for sectoral analysis across countries Write analytical whitepaper/short report leveraging proprietary Dun & Bradstreet data on ongoing subject with reference to Dun & Bradstreet product Key Requirements Masters (or PhD.) in Quantitative Economics Around 7-10 years of experience in analyzing country risk within a business setting Econometric modeling and forecasting skills geared towards country risk research is required Prior experience R or Python will be added advantage Efficiency and speed in completing multiple assignments simultaneously Good communication and interpersonal skills and ability to work in a team environment Ability to represent the team at company meetings and events, including customer facing ones All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform.

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3.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job Description Associate, Full-Stack Engineer II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Associate, Full-Stack Engineer II to join our Asset Servicing Engineering team. This role is located in Chennai,TN, India. In this role, you’ll make an impact in the following ways: Design and develop resilient and scalable software solutions for hybrid environments. Work with business user to understand and document business requirements. Provide technical support in situations of moderate complexity. Create solutions to generate client reports on distributed systems at scale and speed with exposure to innovative technologies. Collaborate with experienced cross-disciplinary teams to coordinate coding, testing, implementation, and documentation design artifacts. To be successful in this role, we’re seeking the following: Bachelor/master’s degree in computer science engineering or a related discipline. 2. 3-5 years of experience in software development or a related field. Strong problem solving and analytical thinking skills with knowledge of computer science fundamentals. Proficiency in at least one programming language of the following: Python / Java, SQL and database, UI development using Angular or equivalent. Experience with software development using Agile practices such as developing CI/CD workflows and tools like GitLab, unit testing and deployment will be preferred. Experience working in financial domain will be preferred. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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0 years

0 Lacs

Pune, Maharashtra, India

On-site

About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,409.1M revenue in FY25, delivering 18.8% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence™ Awards , including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16 th TISS LeapVault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10. At Persistent, we embrace diversity to unlock everyone's potential. Our programs empower our workforce by harnessing varied backgrounds for creative, innovative problem-solving. Our inclusive environment fosters belonging, encouraging employees to unleash their full potential. For more details please login to www.persistent.com About The Position We are looking for a right-brained C++ Architect to perform all the phases of architectural work including planning, designing, and overseeing construction. You will be involved in new building designs, extensions, alterations, restorations, and conservations from the earliest stages right through to completion. The goal is to match the clients? needs and to produce sustainable, functional and aesthetically pleasing designs. Job Location: Pune What You?ll Do Carry out, model, and assess complex IT solutions Design and conduct hardware and software tests Work closely with network engineers and other IT professionals to choose compatible design solutions Provide advice to clients on project design, project costs, and expected benefits Learn clients? software and hardware needs by interviewing them Analyze the scope and expected organizational impact of information systems Develop distributed system architecture and system integration Prepare a budget for the design and execution of IT solutions Evaluate existing systems and provide advice on how to meet organizational requirements Ensure that information systems are secure from threat Identify and address security threats Ensure that the technical components of the project are in sync with the business needs of the organization Expertise you?ll bring A Bachelor?s degree in computer / software engineering or computer science. However, relevant experience could override this academic qualification Computer Literacy and Technical Skills In-depth knowledge of programming languages, including Java and C++ Knowledge of computer networking Proficiency in applying the knowledge to designing C++ programs and solving problems Team player ? needs to collaborate with other IT professionals and clients to arrive at valid solutions Excellent communicator ? required to communicate complex solutions, in an easy-to-understand manner, to clients and subordinates Good time management skills ? must deliver projects within stipulated time Organizational skills ? ability to plan and organize projects Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers

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3.0 years

0 Lacs

Dwarka, Delhi, India

On-site

Job Title: PPC Specialist Location: Gurgaon Experience: 3+ years Qualification: Graduate (Google AdWords certification preferred) About Us: We are a top-ranked digital marketing company in Gurgaon, recognized by Google. We specialize in delivering high-performing PPC campaigns that drive measurable results. Key Responsibilities: Manage multiple PPC campaigns across platforms like Google Ads and Facebook. Develop and implement PPC strategies to maximize leads and conversions within budget. Continuously optimize campaigns to improve Quality Score and reduce CPC. Conduct keyword research and craft compelling PPC ads tailored to client goals. Create, manage, and refine Google Ads campaigns. Analyze data and generate detailed weekly/monthly performance reports. Requirements: 3+ years of hands-on PPC experience with a strong digital marketing background. Proven track record of managing successful pay-per-click campaigns. Proficiency in Google Ads and other PPC platforms. Excellent written and verbal communication skills. Google AdWords certification (preferred). If you have a passion for PPC, data-driven marketing, and delivering results, we’d love to hear from you!

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5.0 - 8.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Program Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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