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0.0 years

0 - 0 Lacs

Pune, Maharashtra

On-site

Job description: Job description: Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 5 required) Job Type: Full-time Pay: ₹23,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Hindi (Preferred) Location: Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 8917397886

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0.0 years

0 - 0 Lacs

Pune, Maharashtra

On-site

Job description: Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 5 required) Job Type: Full-time Pay: ₹23,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Hindi (Preferred) Location: Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 6370721310

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4.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti Green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are seeking a highly customer-centric and quality-driven professional to join RAAM Group as CRM Head – Sales . This role is pivotal in managing the customer experience journey, addressing customer concerns, and driving continuous improvement in SSI (Sales Satisfaction Index) scores. The candidate will be responsible for overseeing and guiding a team of 4 CRM executives to ensure consistent customer satisfaction and operational excellence. Job Role: CRM Head – Sales (Customer Experience & SSI Focus) Location: Hyderabad (Banjara hills, Gachibowli, Kukatpally, Kondapur & Attapur) Experience: Minimum 4 years in CRM or customer experience leadership, preferably in the automobile sector Work Mode: On-site Brand : Morris Garages India Roles and Responsibilities: • Own and improve the end-to-end customer experience journey from booking to delivery. • Manage a team of 4 CRM executives and ensure their performance, training, and development. • Resolve customer complaints effectively and within stipulated timelines, ensuring zero escalations. • Drive improvements in SSI (Sales Satisfaction Index) scores through structured customer engagement and feedback resolution. • Track, analyze, and report SSI data; implement action plans based on findings. • Ensure timely post-delivery customer follow-ups and documentation compliance. • Conduct regular audits of customer touchpoints and process adherence. • Coordinate with sales, service, accounts, and delivery teams to eliminate friction points in the customer journey. • Implement and manage customer delight initiatives to foster loyalty and referrals. • Prepare weekly dashboards and monthly reviews covering CRM KPIs, SSI metrics, and customer feedback. Required Skills and Qualifications: • Bachelor’s degree in Business Administration, Customer Service, or related field. • Minimum 4 years of relevant experience, preferably in an auto dealership CRM or customer experience function. • Proven team management skills, ideally having led a team of CRM executives. • Deep understanding of SSI score methodology and customer satisfaction strategies. • Strong interpersonal and problem-solving skills with a customer-first mindset. • Proficiency in CRM software, Google Sheets/Excel, and dealership management systems. • Ability to manage pressure, drive ownership among team members, and resolve conflicts effectively.

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8.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Date: Aug 2, 2025 Location: Pune, IN Apply now » Apply now Apply for Job Enter your email to apply Position Summary With Job Responsibilities Position Description Format Position Name Manager Project Planning & Execution PV Position level L5 DEM position name Lead Project Planning Execution DEM position level L4 FEM position name FEM position level Purpose of the position Why the positions exists? What will happen if there is no one in the position (no one performs the work)? This position will be responsible for execution of projects in the area allocated in order to ensure timely completion of all projects. This position will be responsible for all the services for the area allocated pertaining to the Technical Services departmental deliverables. Size Financial Non-Financial VME budget-depending on project 10~50 crores Direct Reports: Inventory - Indirect Reports Revenue - as per project(1%-3% project cost) Personal Profile Education B.E/B. Tech. Skills/ Competencies Functional/Technical Technical services processes-BOM, Estimation sheets, etc. Knowledge of Manufacturing processes Soft skills – MS Office Decision making skills Project management skills Interpersonal Effectiveness Knowledge of legal compliance requirements Relevant Experience About 8-12 years end to end Experience in Automobiles & Skill levels as per the special needs pertaining to the area allocated. (Machining, Welding, Assembly Lines, Paint Shop, etc.) Education Work Experience Key Responsibilities S.N. Key Responsibility & Key Tasks Measures 1 Facility execution & Process Proving:- Do the Design Approval meetings with the stakeholders for DAP submitted by suppliers for facilities planned with the inputs of user agencies and planning team Ensure the facility readiness at various milestones for ensuring timely delivery as per project timelines Comply with the legal compliance for suppliers / service providers pertaining to gate pass for the working personnel. Adherence to the Safety standards while execution of the facilities & equipments Execution of the facilities planned for the projects. Proving of the facilities / Equipment’s, manufacturing processes for the target deliverables to ensure Delivery, Quality & Timeline. Arrange trainings for operations team related to new equipment’s & technology. Deliver the requirements to achieve the station readiness score with CFT for timely achievement of product maturation in Beta, PO, BBO, PP & SOP phases. Verification of MBOM, Estimate sheets, and other prerequisites for Cost roll up. % Adherence to timelines & requirements as per project % Adherence to the Legalities pertaining to permit to work & safety standards Engineering Change Management: - Execute the changes required for implementation of the DMLs released for current products as well as new products Conduct try-outs (1+5+25) before implementation of the change with the stake holders. Resolve the issues observed in the trials by corrections by the respective agencies (Suppliers, ERC, etc.) % Adherence to timelines & requirements of ECM Timely introduction of changes Process documentation Update & release the process documents (IATF - 16949), WCQ for the current products as per defined frequency Update & release the documents for corrections required as per feedback from Quality / Manufacturing / Process Change Requests / PFMEA / MPAP. % updation of the documents Timely release of the process documents Tata Motors Leadership Competencies Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individuals Functional Competencies Tags Apply now » Apply now Apply for Job Enter your email to apply

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2.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence. Role Overview We’re seeking a reflective, systems-aware, and change-oriented Service Designer to help reimagine the employee experience across organizational structures, policies, and culture. You’ll work hands-on with multidisciplinary teams to decode how people, power, processes, and purpose interact within an organization, and use design to nudge them into better alignment. Your work will uncover friction, co-create clarity, and shape conditions for meaningful transformation What You’ll Own Organizational Problem Framing & Goal Alignment Translate organizational ambiguity into design opportunities by framing challenges related to culture, leadership, and internal processes into actionable service goals, defined collaboratively with HR, operations, and leadership stakeholders. Employee Experience Journey Mapping Create detailed employee lifecycle maps i.e., onboarding, performance, transition, learning, that reveal gaps, expectations, and touchpoints. Design future-state service blueprints that reflect both emotional journeys and systemic dependencies. Cultural & Behavioral Research Lead qualitative research with employees across levels. Extract patterns in expectations, motivations, and friction. Use behavioral frameworks (e.g., COM-B, Jobs to Be Done) to inform design interventions that support organizational change. Facilitation for Change Design and facilitate workshops, storytelling artifacts, and reflective rituals that foster alignment, co-ownership, and narrative shifts across teams. Create participatory spaces for dialogue between departments, hierarchies, and mindsets. System Mapping & Organizational Foresight Use techniques like causal loop diagrams, value network mapping, and systems thinking tools to surface underlying tensions and feedback loops. Identify leverage points for sustainable organizational change and team resilience. Policy, Process & Tool Redesign Work with HR, IT, and business leaders to redesign support services and internal tools ranging from feedback rituals to onboarding flows, thus ensuring they’re human-centric, inclusive, and effective at scale. Cross-functional Collaboration & Implementation Support Partner with internal communications, Leadership & Development, and product/service owners to embed insights into real organizational rhythms. Support implementation through blueprints, playbooks, and change narratives. What We’re Looking For 2 - 4 years of experience in Service Design, Organizational Design, or Employee Experience Transformation Demonstrated expertise in journey mapping, blueprinting, and systems thinking. Experience conducting qualitative research in sensitive organizational environments Strong facilitation skills across co-creation, reflection, and strategy alignment. Proficiency in tools like Miro, Figma, Mural etc and other collaboration platforms. Understanding of organizational psychology, behavioral science, or change models (e.g., ADKAR, MEDGI, Kotter, or Bridges Transition) Excellent communication, storytelling, and synthesis skills across stakeholder groups. Bonus: Exposure to strategic foresight, employee wellbeing design, or workplace transformation Why This Role Is for You You believe employee experience is as critical as customer experience in shaping an organization’s success. You thrive in complexity, and take pride in making the invisible dynamics of organizations visible and actionable. You’re passionate about designing internal services that enable people to do their best work, not just fixing interfaces. You’re not afraid to ask tough questions, but you lead change with empathy and strategic clarity. You’re excited to contribute to more human, equitable, and responsive organizations through design. Here are answers to some questions you may have Who is Amura? We are a health startup with presence in multiple countries How old are you? 6+ years What is special about you? Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do. What is special about working with you? You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. But beware, growth like that cannot be achieved by any ordinary person. What kind of people are you looking to add to your team? We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance Where is your office? Chennai (Perungudi) Work Model Work from Office – because great stories are built in person! Do you have an online presence? https://amura.ai (we are @AmuraHealth on all social media) Perks I get when I join Amura? Great salary, combined with greater growth opportunities Health insurance for you and your dependents All Amura programs are available free of cost to you and your dependents (you’ll have to pay for the consumables, though)

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3.0 years

0 Lacs

Nashik, Maharashtra, India

On-site

As a Community Manager at HomeLane , you will lead a team of internal designers and the design partner community (working out of your showroom) Be in charge of making every designer successful, and ensure every client gets the best experience This role thrives on sales & revenue targets - you will lead the team’s effort to achieve the sales target Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom. You will lead/coach/mentor your unit of DPs Enabling this community to perform, grow and flourish directly indicates the effort you have built-in. Any improvements with this team will be attributed to your achievement Design Output- NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale) Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements/product improvements You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met People / Team Management Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team Minimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution Minimum 5 years of experience in the Interior design field Exposure to have built teams is an advantage People management experience is mandatory - must have led interior designers/architects Should be an astute designer Good communication and presentation skills are mandatory

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4.0 years

0 Lacs

Delhi, India

On-site

Job Title: Performance Marketing Specialist (Meta & Google Ads) Location: Mohan Estate, South Delhi Experience: 3–4 years Industry: Education | B2C Lead Generation About the Role We are looking for a data-driven Performance Marketing Executive to lead and optimize our Meta (Facebook/Instagram) and Google Ads campaigns for lead generation. This role is critical to driving high-quality traffic, improving cost-per-lead (CPL), and scaling our digital acquisition across multiple educational products/programs. Key Responsibilities Campaign Strategy & Execution  Plan, execute, and optimize performance campaigns on Meta & Google Ads (Search, Display, YouTube)  Own the end-to-end funnel from ad creation to lead form conversion  Develop campaign structures , keyword plans, and audience targeting to support acquisition goals Analytics & Optimization  Monitor key performance metrics (No. of leads, CPL, mCAC, ROAS, Quality Score, etc.)  Use data to make iterative improvements in targeting, creatives, and bids  A/B test creatives, copies, and landing pages to identify what drives the best results Lead Management & Funnel Integration  Collaborate with product and sales teams to ensure lead quality and intent  Map campaigns to CRM journeys and follow-up mechanisms (e.g., WhatsApp/email drip)  Improve lead-to-demo and lead-to-enrollment conversion rates Reporting & Budget Management  Manage monthly ad budgets efficiently with performance-first mindset  Generate weekly and monthly reports with actionable insights  Maintain dashboards to track daily spends, leads, and goal completion Requirements  3–4 years of hands-on experience in Meta Ads Manager and Google Ads (incl. YouTube)  Proven success in B2C lead generation — ideally in the education or edtech sector  Strong analytical skills with experience using Google Analytics, Looker Studio, or similar tools  Experience with Landing Page optimization, pixel/tag setup , and conversion tracking  Understanding of creative strategy — what works for different funnel stages  Basic familiarity with CRM tools (e.g., Leadsquared, HubSpot, Zoho) is a plus  Up-to-date with latest ad platform changes, bidding strategies, and performance hacks

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0.5 - 2.0 years

4 - 6 Lacs

India

Remote

Machine Learning (ML) Engineer Intern (India/Remote) Apply using this link - https://app.dover.com/apply/Peakflo/f885883d-1ae9-48a7-bd64-8e2898be07b7?rs=42706078 🚀 What We’re Building Finance operations at any high-growth SMB or startup are plagued with resource-intensive customer collections and vendor payment processes. This culminates into hundreds of wasted finance manhours and thousands of dollars in payment fees! Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. 187 finance team users, from early-stage startups to unicorns in SE Asia, use Peakflo each week to: ✅Save 100 hours/month on finance ops ⏳ ✅Get paid faster on customer invoices by 10-20 days 📈 ✅Streamline vendor payments and save 50-90% on fees 💰 Most importantly, we have begun building an environment that encourages intellectual curiosity, problem-solving, and ownership. An environment that provides the support and mentorship needed to succeed, learn, and grow ❤️ 💻 What We’re Looking For We are seeking a highly motivated and detail-oriented Machine Learning (ML) Engineer Intern to join our dynamic team. As a ML Engineer Intern, you will play a crucial part in developing and implementing machine learning solutions to drive business growth and improve our products. 💪 What You’ll Do Craft voice‑optimized prompt flows: Design conversational flows that account for natural speech patterns—pauses, interruptions, intonation—with goal‑oriented multi‑turn dialogue optimized for voice-only interactions. Ensure prompts are clear for TTS pronunciation (e.g. spelling out email IDs, phone numbers, dates explicitly) to avoid ambiguity Implement agentic architecture and hierarchical workflows: * Build finance AI agents that coordinate sub‑agents—for example, a Research Agent to fetch financial data, a Finance Agent to analyze transactions, and an Editor Agent to craft reports. * Organize these into hierarchical-sequential or plan‑and‑execute flows for scalability and modularity Continuous prompt refinement & iteration: * Use LLM feedback loops or "self‑reflection" to score outputs, detect hallucinations, and improve prompts over time. * Set up pipelines for A/B testing, prompt versioning, and performance QA tailored to financial use cases * Apply expertise in and potentially fine-tune leading LLMs (e.g., Google's Gemini, OpenAI's GPT series, Anthropic's Claude) to optimize AI Finance Employee performance. * Optimize overall LLM system performance to ensure low latency and high efficiency across all financial AI applications. * Grounding & retrieval true‑fact enhancement: * Integrate RAG (retrieval-augmented generation) with enterprise knowledge bases or financial APIs to avoid misinformation or drift—especially for task‑sensitive use cases like invoicing or AR follow-ups. * Maintain tight context control around business domains to limit actions only to finance‑specific interactions Voice integration & prompt‑tech stack collaboration: * Collaborate closely with engineering teams to integrate prompts with speech recognition, intent extraction, LiveKit voice infrastructure, and telephony APIs. * Ensure client-side and server-side orchestration maintains real‑time responsiveness and low latency in voice flows * Architect and integrate LLM systems with a wide range of third-party tools and platforms to facilitate diverse use cases, including email interactions and user chat interfaces. * AI Solution Development - Develop and optimize complementary AI components such as advanced customizable OCR models, intelligent chatbots, and automated approval systems to support financial workflows. * Maintain a strong understanding of and stay current with the latest advancements, research, and best practices in large language model (LLM) technologies and AI to drive continuous innovation. 🕵️‍♀️ Who We’re Looking For Bachelor's or Master's degree in Statistics, Machine Learning, Data Science, or a related field. 0.5 - 2 years of industry experience with Machine Learning, Statistics and / or LLM fine-tuning and prompt engineering. Excellent written and verbal communication skills in English. Extensive experience in Python programming. Proficiency with cloud platforms like Google Cloud. Strong expertise in Python back-end development and launching ML products in production. Passionate about AI and its potential to transform businesses. ➕ We’re Particularly Interested In People Who Have Experience with multiple LLM platforms and frameworks. Familiarity with natural language processing (NLP) techniques and libraries. Knowledge of software engineering best practices and version control systems (git) 🙂Benefits Competitive stipend Performance based full-time role conversion Benefits package (post full-time conversion) Opportunity for career growth and skill development. Collaborative and innovative work environment. Flexible work hours and remote work options. Apply using this link - https://app.dover.com/apply/Peakflo/f885883d-1ae9-48a7-bd64-8e2898be07b7?rs=42706078

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0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Senior Instock Manager Job Description As a Senior In-stock Manager in the Procurement department, you will lead strategic initiatives to ensure optimal inventory availability, accurate demand forecasting, and efficient procurement operations. The role requires a deep understanding of supply chain dynamics, cross-functional collaboration, and data-driven decision-making to meet business goals related to sales, inventory health, and service levels. Key Responsibilities Demand Planning & Forecasting: Develop and refine demand forecasting models using historical data, market trends, and seasonal factors. Integrate predictive analytics and new algorithms to improve forecast accuracy and reduce order deletions. Collaborate with category and sales teams to align on demand signals and new product introductions. Inventory Management Own the inventory strategy for 50K+ SKUs across B2B and B2C channels, ensuring optimal stock levels and minimizing DOH. Drive initiatives to improve key availability metrics like Order Fill Rate and SKU Buyability. Manage excess inventory by analyzing aging stock and implementing lifecycle strategies. Procurement Operations Lead procurement planning for high-value and high-volume SKUs, including inter-warehouse SKU transfers. Collaborate with suppliers and internal stakeholders to enhance vendor fill rates and Just-in-Time (JIT) inventory practices. Support new warehouse launches with tailored assortments based on regional and cohort-level demand. Team Leadership & Collaboration Lead and mentor a cross-functional team to deliver against procurement KPIs and operational targets. Coordinate with category managers, warehouse operations, logistics, and finance to ensure seamless procurement operations. Process Innovation & Strategy Spearhead automation and digital initiatives to streamline procurement workflows. Continuously monitor and optimize the SKU fulfillment score, Buyability metrics, and repurchase models. Implement catalog improvements and integrate demand sensitivity models to support business expansion and profitability Must Haves Strong expertise in demand planning, forecasting models, and inventory optimization Deep understanding of procurement operations, supplier management, and replenishment strategy Proficient in working with large datasets and tools such as Excel, SQL, or BI tools Strategic mindset with hands-on experience in leading cross-functional teams Experience with warehouse assortment planning and inter-DC transfers Strong analytical and decision-making skills Excellent stakeholder management and communication abilities Good To Have Prior experience in eCommerce, FMCG, or Retail environments Hands-on experience managing procurement or inventory planning for multi-SKU portfolios Proven track record in driving fill rate improvements, DOH reduction, and forecast accuracy (ref:iimjobs.com)

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1.0 - 31.0 years

3 - 4 Lacs

Ambawadi, Ahmedabad

On-site

Eligibility Criteria: For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM. Demands willingness to travel as and when required. Roles and Responsibilities: As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention Use a consultative approach to help clients grow their business using Petpooja products & services Ensure timely renewals of products & services Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products Collaborate with Internal Teams to ensure top-notch service & support Give market insights/feedback of the product to the Tech team to enhance the product offerings Generate referral leads from your existing portfolio of clients Requires exceptional presentation & people skills to navigate different customer challenges. Additional Qualification and Skills: Ability to plan, manage & report on business metrics

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1.0 - 31.0 years

1 - 3 Lacs

Koramangala, Bengaluru/Bangalore

On-site

Urgent Hiring for Customer delight Executive Job Title: Customer Delight Executive (L1)  Location : Koramangala area in Bangalore  Employment type – Full time  Working – Work from office, 6 days a week, 1 rotational off, rostered shift between 7:00am to 9:00pm  Graduate (Any Stream)  Minimum requirement of 6 months of experience in customer service on voice/chat and mail channels (Preferable in B2B Ecommerce)  Languages – English, Hindi, Kannada, Tamil, Telegu ( Not Mandatory but if 3 languages are know its would be great) We are looking for enthusiastic and customer-focused individuals to join our Customer Delight team as Customer Delight Executive. The role involves handling customer queries and concerns across voice calls (inbound/outbound), live chat and email. You will be the face of the brand and pay a key role in delivering exceptional customer experience to our internal and end customers. Key Responsibilities: 1. Customer Assistance: Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous manner. 2. Problem-Solving: Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product or service issues by providing appropriate resolution. 3. Escalate / Complaint redressal: Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure. 4. Recording voice of customer: Classify customer into Query/Request/ Complaint in the respective header as per the defined SOP. Accurately enter and record customer interactions as per the defined SOP. 5. Product Knowledge: Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant information. Should know about KYC documents and Business documents 6. Service Quality: Maintain high-quality standards in customer interactions, adhering to the policies, procedures, and service level agreements (SLAs). Deliver the interaction quality as per the defined quality framework (CQ score). 7. Customer Satisfaction: Deliver consistent customer satisfaction (C-Sat) 8. Communication: Ensure clear and effective communication with customers, supervisors and relevant cross functional teams to facilitate seamless customer support. 9. Customer Follow-Up: Follow up with customers as needed to ensure the successful resolution of their inquiries or concerns. Requirements: 1. Customer Focus: A customer-centric mindset with a genuine passion for assisting and delighting customers. 2. Communication Skills: Excellent verbal communication skills to interact confidently and professionally with customers over the phone. 3. Problem-Solving: Strong problem-solving skills to handle customer issues with empathy and sense of ownership to address customer issues. 4. Tech-Savvy: Familiarity with basic computer applications and the ability to navigate call centre software and CRM systems. Note : Interested candidate can share their CV om mail ID shweta.hpconsultant@gmail.com or whatsApp on 7398382828 .

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1.0 - 31.0 years

0 - 2 Lacs

Bengaluru/Bangalore

On-site

We are actively looking for fashion consultant profile in leading retail industry for Bangalore location Role and responsibility: o Execute sales and service to customer as first priority o Ensure that there is a standardized greeting and salutation line for all our customers. o Create an “approach to customer” attitude in the staff. o Achieve 80% score in the customer service metrics of mystery audit results. o Ensure implementation of Bestseller’s service standards; all employees greet and serve our customers. o Ensure that complaints and returns are handled friendly, helpfully and professionally. o Keep updated on complaint and exchange rules and customer rights. o Ensure Month on month growth in sales turnover of stores o Ensure growth in creating the preferred place to shop and the most attractive place to work o Positive progress of the shops (10% bottom line result). Interested candidates kindly share their resume on 8353942604 or aditi.hpconsultant@gmail.com

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0.0 - 31.0 years

0 - 3 Lacs

Baramati

On-site

*Job Role: Financial Consultant (Work From Home – Entry Level)* We are looking for motivated individuals to join us as Financial Consultants. This is a government-recognized opportunity with full training and support provided. Start your journey in the financial sector with flexibility, growth, and earning potential. ⸻ Step-by-Step Process to Get Started: 1. Attend a Free Online Zoom Meeting Begin your journey by attending a free online Zoom orientation session, where you’ll learn about the role, benefits, and next steps. 2. Submit KYC Documents During or after the Zoom meeting, you will receive a list of required KYC documents. Please send all documents digitally via WhatsApp for verification. 3. Receive Study Material Once your documents are verified, you’ll receive study material to prepare for the upcoming government exam. 4. Appear for the Government Exam • The exam contains 50 multiple-choice questions. • Minimum passing score is 15 marks. • No negative marking for wrong answers. • You must appear physically at the exam center. • Exam fee is ₹750, to be paid before the exam. • Your exam hall ticket will be sent to you via WhatsApp. 5. Attend Free Online Product Training Once you clear the exam, you will be invited to attend a free online product training session, where you’ll learn about the financial products you will offer. 6. Start Earning After successful training, you can begin your work as a certified Financial Consultant and start earning through commissions and performance incentives. 7. Ongoing Support You will receive continuous support and guidance from our team to help you grow and succeed in your role. ⸻ All the best for your first step toward a rewarding career and great earnings!

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0 years

0 Lacs

Ahmedabad, Gujarat, India

On-site

School/Center: Surfside Elementary School Location: 475 Cassia Blvd Satellite Bch Job Number: 000233 School Year: 2026 FY Position: ParaProfessional- ESE Subtitle/Areas: STARTING SALARY Based on classification and pay plan for Classified employees: Grade 18 $16.68 p/h (HS Diploma and ParaPro min score 457 or 60 hrs college credit in core curriculum) Grade 19 $17.06 p/h (AA / AS or higher) 7:45am-2:45pm Apply By: 08/07/2025 Date Available: 08/13/2025 Status: All Applicants Contract: 9 Month Hours/Day: 6.500 Qualifications/Certifications: SCOPE: To assist certified personnel in achieving instructional goals through participation in curricular activities and supervision of students. QUALIFICATIONS PARAPROFESSIONAL I (GRADE 18): EDUCATION AND RELEVANT EXPERIENCE REQUIREMENTS: REQUIRED: High School diploma or equivalent required. Minimum of 60 semester hours from an accredited educational institution with at least 30 semester hours in general education core curriculum and/or child development and education or successful completion of the ParaPro test with a score of 457 or higher. Experience working with children with disabilities. Satisfactory completion of Verbal De-Escalation required within 90 days of appointment and maintained annually. Separate Class Placement and 1:1 positions - Satisfactory completion of CPI training required within 90 days of appointment and maintained annually. PARAPROFESSIONAL II (GRADE 19): EDUCATION AND RELEVANT EXPERIENCE REQUIREMENTS: REQUIRED: Associate’s degree or higher from an accredited educational institution required. Experience working with children with disabilities. Satisfactory completion of Verbal De-Escalation required within 90 days of appointment and maintained annually. Separate Class Placement and 1:1 positions - Satisfactory completion of CPI training required within 90 days of appointment and maintained annually. CERTIFICATIONS/LICENSES: REQUIRED: Valid State Driver’s license. Job Type: Support Personnel Instructional Subject: N/A Support Personnel Area: Classroom Assistant Career and Technology Ed Subject: N/A Coaching Activity: N/A

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175.0 years

0 Lacs

Gurugram, Haryana, India

On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? • Visualize & simplify end to end card member experience. • Enable & drive process improvement based on voice of customer feedback. • Strive to Customer First Resolution (CFR) and reduce bad demand. • Generate revenue by driving value generation. • Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. • Deliver to all the key metrics as per organizational goals. • Adhere to Quality and Compliance Guidelines. • Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. • Able to address 2-3 conversations simultaneously. Minimum Qualifications: • Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory) • Versant 4 Skills (Voice) – B2 & Above (57 & above) CBST Score - 33 Out Of 40 • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools • Demonstrate personal excellence by remaining positive in difficult situations. • Display a passion to serve by delivering extraordinary service in every interaction with our customers. • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis. • Analytical and problem-solving skills with strong attention to detail We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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0 years

0 Lacs

Gurugram, Haryana, India

Remote

Location: Remote (India) Contract: 6–12 months | Long-term path to full-time Stipend Range: ₹6–8 LPA (~₹50–65K/month) About SigIQ.ai At SigIQ, we’re building the AI infrastructure for the next era of learning — starting with PadhAI, India’s #1 ranked AI tutor that beat 1.3M students and even GPT-4o in live standardized testing. Backed by GSV Ventures, The House Fund, Peak XV (Sequoia India), and Duolingo, we’ve raised $10M to make one-on-one, world-class tutoring accessible to every learner. What’s a Resident Intern? Our Resident Interns are high-potential engineers who want to work full-time, take on real ownership, and learn by building in the wild, but who don’t yet meet our full-time bar. This is a long-term contract (6–12 months), with a clear path to conversion based on performance. Who You Are You’re a cracked builder who: Has experience in React.js (or full stack with a strong frontend tilt) Currently in 3rd or 4th year college Can ship fast, learn fast, and write clean, reliable code Wants to be part of a world-class AI + EdTech team solving hard problems You’ll Work On Building responsive, production-grade UI for our AI tutor apps Shipping features end-to-end in collaboration with engineers, PMs, and researchers Going beyond chatbot UX, creating next-gen AI-native learning experiences Must-Have Qualifications Prior project or internship experience in React.js Have experience with AWS, GCP, Azure Build optimization, SEO optemization Strong coding fundamentals, attention to detail, and UI craftsmanship Hunger to learn and build relentlessly Ability to commit at least 25-30 hrs/week during the internship What You Get Work directly with top-tier AI researchers and engineers $600–$800/month stipend (₹6–8 LPA equivalent) Real ownership, mentorship, and fast growth path to full-time Flexible remote options and hybrid in India Application Process Submit your resume and score breakdown to subash@sigiq.ai Complete a coding challenge (we’ll send you a link) Interview with the team if shortlisted This role is perfect if you're early in your career, hungry to learn, and ready to ship in a fast-paced, high-bar team. It's not for tourists, but if you're serious about building the future of learning, we’d love to hear from you.

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1.0 - 4.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Job Summary Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Business Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Key Responsibilities Processes Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac People & Talent NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising office Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Skills And Experience Knowledge of Bank’s Products Understanding of front and back-office processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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1.0 - 4.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Key Responsibilities Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills Qualifications Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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5.0 years

0 Lacs

Navi Mumbai, Maharashtra, India

On-site

Job Title Assistant Sales Manager – B2B Modular Furniture & Ready-Made Doors (Multi-City / Local Market Specialist) Location Multiple cities (candidate must be based in and have proven sales experience in the assigned city or an immediately allied local market). Strong local network with builders, commercial developers, institutional buyers, architects, and influencers is mandatory. Role Summary The Assistant Sales Manager will own sales execution and growth in their assigned city/territory for modular furniture and ready-made doors in the B2B segment. This role is focused on building, nurturing, and converting relationships with builders, commercial developers, institutional procurement teams, and allied stakeholders to drive order booking, revenue, and customer retention while coordinating tightly with internal teams (estimations, operations, design, logistics, credit, and after-sales). Key Responsibilities Territory & Account Ownership: Act as the primary sales lead for the assigned city. Develop deep local market insight, map potential projects, and maintain a high-touch relationship with key accounts (builders, commercial, institutional). New Business Development: Identify, qualify, and pursue new project opportunities. Leverage existing local relationships to accelerate entry into ongoing and upcoming real estate, institutional, and commercial builds. Project / Consultative Sales: Drive complex B2B sales cycles—understand client requirements, coordinate with estimations/design, present proposals, negotiate contracts, and close deals. Pipeline & Forecast Management: Maintain an accurate and healthy sales pipeline in CRM. Provide timely forecasts, manage funnel coverage, and ensure conversion metrics are tracked. Proposal & Quote Coordination: Work with the Estimator, design and operations teams to prepare competitive, margin-aware, technically correct proposals and commercial offer documents. Customer Relationship Management: Ensure exceptional client experience from engagement through delivery and after-sales; drive repeat business and referrals. Cross-functional Collaboration: Liaise with operations, production, logistics, credit (Senior Accountant), and installation teams to ensure delivery timelines, quality, and collections. Collections Support: Partner with credit/finance to ensure timely collections, flag risk, and help reduce DSO at territory level. Competitive Intelligence: Monitor competitor activity in the city/region, pricing moves, emerging client needs, and feedback to influence product or commercial adjustments. Local Brand Advocacy: Represent the company at local builder forums, trade events, site visits, and client meetings; build credibility for the brand. Mentorship / Team Support: Where applicable, coach or coordinate with local sales executives or associates to scale coverage without diluting quality. Required Experience & Qualifications 5+ years of B2B sales experience in modular furniture, ready-made doors, interior fit-outs, architectural hardware, construction/building materials, or closely allied industries. Minimum of 2 years of direct experience operating in the specific city or having a demonstrable, active network there (builders, institutional procurement, commercial real estate). Proven track record of selling to builders, developers, commercial projects, institutions (e.g., schools, hospitals, offices). Bachelor’s degree in Business, Commerce, Engineering, Architecture, or related field. MBA or relevant post-graduate qualification preferred. Experience managing sales for multi-project environments with long sales cycles and technical/product complexity. Familiarity with client procurement cycles typical to B2B construction/fit-out domains. Skills & Competencies Consultative & complex B2B selling skills. Strong negotiation and closing capability, with focus on margin preservation. Excellent stakeholder management—builders, architects, institutional buyers, internal teams. CRM literacy (e.g., Salesforce, Zoho, HubSpot, or equivalent); discipline in pipeline hygiene. Commercial acumen: understanding pricing, margins, deal structuring, and credit risk. Technical understanding of product specifications, installation constraints, and customization implications. Effective proposal writing and presentation skills. Local language fluency plus professional English communication. High ownership, responsiveness, and ability to operate in a semi-autonomous field environment. Key Performance Indicators (KPIs) Revenue / order booking vs. target (city/territory). Conversion rate (lead → proposal → closed). Pipeline coverage ratio (e.g., pipeline value as % of target). New account acquisition (builders / institutions). Customer retention / repeat orders. Average deal size and profitability. Forecast accuracy (variance between forecasted and actual bookings). Collection efficiency / reduction in DSO for assigned accounts. Proposal-to-win ratio. Local market share growth and share of voice with key clients. Customer satisfaction / Net Promoter Score (if tracked). Reporting & Structure Reports to: Regional Sales Manager / Head of Sales. Works closely with: Estimation team (Estimator), Operations, Design, Logistics, Senior Accountant (credit/collections), and After-Sales/Service teams. Travel & Field Requirements Extensive intra-city travel to meet clients, visit project sites, and support installations. Occasional travel to regional hub/head office for reviews, trainings, or large bid defense. May be expected to oversee expansion into nearby micro-territories or satellite towns. Compensation & Incentive Structure (Template) Fixed base salary (competitive for the city-level market). Variable incentive tied to: revenue targets, new client wins, margin preservation, collection performance, and customer satisfaction. Sales commission tiers for overachievement. Reimbursements / allowances: travel, mobile, local entertainment / client meet expenses. Long-term incentives for sustained territory growth (could include retention bonus or recognition). Career Progression Assistant Sales Manager → Sales Manager → Regional Sales Head → National Sales / Channel Head Preferred / Added Advantage Prior exposure to ERP-integrated sales processes (e.g., Epicor or similar systems). Existing relationships with architects, builder consortiums, institutional procurement heads. Experience in multi-city rollouts or supporting a regional franchise-type model. Behavioral / Cultural Fit High integrity and transparency in deal-making. Hunger to build and scale, not just maintain. Entrepreneurial mindset balanced with process discipline. Comfortable in ambiguous or under-structured environments; can bring clarity. Collaborative but able to drive individual accountability.

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5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Job Title Assistant Sales Manager – B2B Modular Furniture & Ready-Made Doors (Multi-City / Local Market Specialist) Location Multiple cities (candidate must be based in and have proven sales experience in the assigned city or an immediately allied local market). Strong local network with builders, commercial developers, institutional buyers, architects, and influencers is mandatory. Role Summary The Assistant Sales Manager will own sales execution and growth in their assigned city/territory for modular furniture and ready-made doors in the B2B segment. This role is focused on building, nurturing, and converting relationships with builders, commercial developers, institutional procurement teams, and allied stakeholders to drive order booking, revenue, and customer retention while coordinating tightly with internal teams (estimations, operations, design, logistics, credit, and after-sales). Key Responsibilities Territory & Account Ownership: Act as the primary sales lead for the assigned city. Develop deep local market insight, map potential projects, and maintain a high-touch relationship with key accounts (builders, commercial, institutional). New Business Development: Identify, qualify, and pursue new project opportunities. Leverage existing local relationships to accelerate entry into ongoing and upcoming real estate, institutional, and commercial builds. Project / Consultative Sales: Drive complex B2B sales cycles—understand client requirements, coordinate with estimations/design, present proposals, negotiate contracts, and close deals. Pipeline & Forecast Management: Maintain an accurate and healthy sales pipeline in CRM. Provide timely forecasts, manage funnel coverage, and ensure conversion metrics are tracked. Proposal & Quote Coordination: Work with the Estimator, design and operations teams to prepare competitive, margin-aware, technically correct proposals and commercial offer documents. Customer Relationship Management: Ensure exceptional client experience from engagement through delivery and after-sales; drive repeat business and referrals. Cross-functional Collaboration: Liaise with operations, production, logistics, credit (Senior Accountant), and installation teams to ensure delivery timelines, quality, and collections. Collections Support: Partner with credit/finance to ensure timely collections, flag risk, and help reduce DSO at territory level. Competitive Intelligence: Monitor competitor activity in the city/region, pricing moves, emerging client needs, and feedback to influence product or commercial adjustments. Local Brand Advocacy: Represent the company at local builder forums, trade events, site visits, and client meetings; build credibility for the brand. Mentorship / Team Support: Where applicable, coach or coordinate with local sales executives or associates to scale coverage without diluting quality. Required Experience & Qualifications 5+ years of B2B sales experience in modular furniture, ready-made doors, interior fit-outs, architectural hardware, construction/building materials, or closely allied industries. Minimum of 2 years of direct experience operating in the specific city or having a demonstrable, active network there (builders, institutional procurement, commercial real estate). Proven track record of selling to builders, developers, commercial projects, institutions (e.g., schools, hospitals, offices). Bachelor’s degree in Business, Commerce, Engineering, Architecture, or related field. MBA or relevant post-graduate qualification preferred. Experience managing sales for multi-project environments with long sales cycles and technical/product complexity. Familiarity with client procurement cycles typical to B2B construction/fit-out domains. Skills & Competencies Consultative & complex B2B selling skills. Strong negotiation and closing capability, with focus on margin preservation. Excellent stakeholder management—builders, architects, institutional buyers, internal teams. CRM literacy (e.g., Salesforce, Zoho, HubSpot, or equivalent); discipline in pipeline hygiene. Commercial acumen: understanding pricing, margins, deal structuring, and credit risk. Technical understanding of product specifications, installation constraints, and customization implications. Effective proposal writing and presentation skills. Local language fluency plus professional English communication. High ownership, responsiveness, and ability to operate in a semi-autonomous field environment. Key Performance Indicators (KPIs) Revenue / order booking vs. target (city/territory). Conversion rate (lead → proposal → closed). Pipeline coverage ratio (e.g., pipeline value as % of target). New account acquisition (builders / institutions). Customer retention / repeat orders. Average deal size and profitability. Forecast accuracy (variance between forecasted and actual bookings). Collection efficiency / reduction in DSO for assigned accounts. Proposal-to-win ratio. Local market share growth and share of voice with key clients. Customer satisfaction / Net Promoter Score (if tracked). Reporting & Structure Reports to: Regional Sales Manager / Head of Sales. Works closely with: Estimation team (Estimator), Operations, Design, Logistics, Senior Accountant (credit/collections), and After-Sales/Service teams. Travel & Field Requirements Extensive intra-city travel to meet clients, visit project sites, and support installations. Occasional travel to regional hub/head office for reviews, trainings, or large bid defense. May be expected to oversee expansion into nearby micro-territories or satellite towns. Compensation & Incentive Structure (Template) Fixed base salary (competitive for the city-level market). Variable incentive tied to: revenue targets, new client wins, margin preservation, collection performance, and customer satisfaction. Sales commission tiers for overachievement. Reimbursements / allowances: travel, mobile, local entertainment / client meet expenses. Long-term incentives for sustained territory growth (could include retention bonus or recognition). Career Progression Assistant Sales Manager → Sales Manager → Regional Sales Head → National Sales / Channel Head Preferred / Added Advantage Prior exposure to ERP-integrated sales processes (e.g., Epicor or similar systems). Existing relationships with architects, builder consortiums, institutional procurement heads. Experience in multi-city rollouts or supporting a regional franchise-type model. Behavioral / Cultural Fit High integrity and transparency in deal-making. Hunger to build and scale, not just maintain. Entrepreneurial mindset balanced with process discipline. Comfortable in ambiguous or under-structured environments; can bring clarity. Collaborative but able to drive individual accountability.

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18.0 years

0 Lacs

Pune/Pimpri-Chinchwad Area

On-site

Job Description Senior Vice President, India At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Senior Vice President Communications, India to join our global Communications team. This role is located in Pune, MH as a HYBRID role. In this role, you’ll make an impact in the following ways: Serve as the communications leader on the India leadership team collaborating on programs that drive growth and innovation for BNY in India. Counsel senior executives on the India leadership team to develop and execute strategic communications programs that engage BNY’s 30,000 employees and key external audiences in India. Manage a team of communications professionals supporting the strategic priorities for India, ensure high quality delivery, and connecting to enterprise and reputational themes. Drive the creation of quality content in a variety of engaging formats internally and externally (e.g., press releases, social media copy, storytelling, videos, executive blogs, infographics, email communications, etc.). Be the lead spokesperson for media and external stakeholders, helping to enhance and build BNY’s brand in India. Help identify track and manage potential reputational issues, and develop strategic communications plans and responses. Identify, advocate and lead the adoption of new tools and process efficiencies across the Communications team. Analyze metrics, share insights and adapt communications plans with a focus on continuous improvement. To be successful in this role, we’re seeking the following: Collaborative member of the global Communications team who will partner with colleagues to lead programs and produce content that supports our corporate priorities, reputational drivers, and communications objectives. Highly strategic, innovative thinker, with the ability to see emerging trends and the big picture, as well as the skills to turn ideas into actions. Ability to successfully drive projects from development to completion. Ability to counsel and collaborate regularly with business partners, including senior executives, demonstrating a strong business acumen and sound judgement to lead strategic marketing/communications initiatives and cultivate trust. Strong project management skills and the ability to meet tight deadlines, juggle multiple priorities and execute flawlessly with great attention to detail. Demonstrates a passion for excellence and proven success developing and executing communications plans for large enterprises. Talented writer, editor, and storyteller with experience in technical subjects and trends, and the ability to turn complex topics into engaging content. Proactive and collaborative problem-solver, with exceptional communications skills, and an experienced champion of diversity of thought and inclusive practices A high-energy style, with the commitment and enthusiasm to take on complex, challenging situations in a dynamic, matrixed organization. Establishes direction and oversees relationships with internal and external partners, including People team, Marketing, Legal and agencies. Strong people management skills and ability to lead and motivate high performance teams Strong leadership, analytical and organizational skills; reputation for honesty and integrity. Minimum 18+ years of related experience, background working successfully in a multinational and matrix corporation. Bachelor’s degree required. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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5.0 years

0 Lacs

Ahmedabad, Gujarat, India

On-site

Job Title Assistant Sales Manager – B2B Modular Furniture & Ready-Made Doors (Multi-City / Local Market Specialist) Location Multiple cities (candidate must be based in and have proven sales experience in the assigned city or an immediately allied local market). Strong local network with builders, commercial developers, institutional buyers, architects, and influencers is mandatory. Role Summary The Assistant Sales Manager will own sales execution and growth in their assigned city/territory for modular furniture and ready-made doors in the B2B segment. This role is focused on building, nurturing, and converting relationships with builders, commercial developers, institutional procurement teams, and allied stakeholders to drive order booking, revenue, and customer retention while coordinating tightly with internal teams (estimations, operations, design, logistics, credit, and after-sales). Key Responsibilities Territory & Account Ownership: Act as the primary sales lead for the assigned city. Develop deep local market insight, map potential projects, and maintain a high-touch relationship with key accounts (builders, commercial, institutional). New Business Development: Identify, qualify, and pursue new project opportunities. Leverage existing local relationships to accelerate entry into ongoing and upcoming real estate, institutional, and commercial builds. Project / Consultative Sales: Drive complex B2B sales cycles—understand client requirements, coordinate with estimations/design, present proposals, negotiate contracts, and close deals. Pipeline & Forecast Management: Maintain an accurate and healthy sales pipeline in CRM. Provide timely forecasts, manage funnel coverage, and ensure conversion metrics are tracked. Proposal & Quote Coordination: Work with the Estimator, design and operations teams to prepare competitive, margin-aware, technically correct proposals and commercial offer documents. Customer Relationship Management: Ensure exceptional client experience from engagement through delivery and after-sales; drive repeat business and referrals. Cross-functional Collaboration: Liaise with operations, production, logistics, credit (Senior Accountant), and installation teams to ensure delivery timelines, quality, and collections. Collections Support: Partner with credit/finance to ensure timely collections, flag risk, and help reduce DSO at territory level. Competitive Intelligence: Monitor competitor activity in the city/region, pricing moves, emerging client needs, and feedback to influence product or commercial adjustments. Local Brand Advocacy: Represent the company at local builder forums, trade events, site visits, and client meetings; build credibility for the brand. Mentorship / Team Support: Where applicable, coach or coordinate with local sales executives or associates to scale coverage without diluting quality. Required Experience & Qualifications 5+ years of B2B sales experience in modular furniture, ready-made doors, interior fit-outs, architectural hardware, construction/building materials, or closely allied industries. Minimum of 2 years of direct experience operating in the specific city or having a demonstrable, active network there (builders, institutional procurement, commercial real estate). Proven track record of selling to builders, developers, commercial projects, institutions (e.g., schools, hospitals, offices). Bachelor’s degree in Business, Commerce, Engineering, Architecture, or related field. MBA or relevant post-graduate qualification preferred. Experience managing sales for multi-project environments with long sales cycles and technical/product complexity. Familiarity with client procurement cycles typical to B2B construction/fit-out domains. Skills & Competencies Consultative & complex B2B selling skills. Strong negotiation and closing capability, with focus on margin preservation. Excellent stakeholder management—builders, architects, institutional buyers, internal teams. CRM literacy (e.g., Salesforce, Zoho, HubSpot, or equivalent); discipline in pipeline hygiene. Commercial acumen: understanding pricing, margins, deal structuring, and credit risk. Technical understanding of product specifications, installation constraints, and customization implications. Effective proposal writing and presentation skills. Local language fluency plus professional English communication. High ownership, responsiveness, and ability to operate in a semi-autonomous field environment. Key Performance Indicators (KPIs) Revenue / order booking vs. target (city/territory). Conversion rate (lead → proposal → closed). Pipeline coverage ratio (e.g., pipeline value as % of target). New account acquisition (builders / institutions). Customer retention / repeat orders. Average deal size and profitability. Forecast accuracy (variance between forecasted and actual bookings). Collection efficiency / reduction in DSO for assigned accounts. Proposal-to-win ratio. Local market share growth and share of voice with key clients. Customer satisfaction / Net Promoter Score (if tracked). Reporting & Structure Reports to: Regional Sales Manager / Head of Sales. Works closely with: Estimation team (Estimator), Operations, Design, Logistics, Senior Accountant (credit/collections), and After-Sales/Service teams. Travel & Field Requirements Extensive intra-city travel to meet clients, visit project sites, and support installations. Occasional travel to regional hub/head office for reviews, trainings, or large bid defense. May be expected to oversee expansion into nearby micro-territories or satellite towns. Compensation & Incentive Structure (Template) Fixed base salary (competitive for the city-level market). Variable incentive tied to: revenue targets, new client wins, margin preservation, collection performance, and customer satisfaction. Sales commission tiers for overachievement. Reimbursements / allowances: travel, mobile, local entertainment / client meet expenses. Long-term incentives for sustained territory growth (could include retention bonus or recognition). Career Progression Assistant Sales Manager → Sales Manager → Regional Sales Head → National Sales / Channel Head Preferred / Added Advantage Prior exposure to ERP-integrated sales processes (e.g., Epicor or similar systems). Existing relationships with architects, builder consortiums, institutional procurement heads. Experience in multi-city rollouts or supporting a regional franchise-type model. Behavioral / Cultural Fit High integrity and transparency in deal-making. Hunger to build and scale, not just maintain. Entrepreneurial mindset balanced with process discipline. Comfortable in ambiguous or under-structured environments; can bring clarity. Collaborative but able to drive individual accountability.

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10.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Experience & Training Lead Job Level/ Designation M3 Function / Department Postpaid | Experience & Training Job Purpose To be the best in class Retail operations across all formats – Vi Store & Vi Mini Stores through constantly upgrading the level of service provided to the walk-in customers, thus creating a delightful and enriching experience. Ensuring a high Emotional quotient on the Retail floor through happy & tenured employees driving Customer Experience, Service Operation, Capability Building and Digital Interaction agenda Key Result Areas/Accountabilities 1. Drive Customer Experience excellence Agenda- Drive Service experience agenda across retail stores in coordination with various stakeholders across Clusters and Corporate Retail. Metric- TNPS, EQ, Complaints with Zero service denials from the postpaid team Manage & Improve Physical Infrastructure and Ambience - Drive and manage upkeep and ambience of stores in coordination with various stakeholders including Commercial, Finance and Corporate. Metric- EQ Score on Infra, Spot the Spot scores Audit feedback during visit by senior management and employee Drive Digital Interaction @ Store - Drive and facilitate Digital app download and interaction with aim to improve customer awareness and engagement on Digital product/App. Metric- App Download, App Interaction, New App DL etc. Design, Standardize & Improvise processes and policies - Design standardized in-store policies / procedures / processes / guidelines and implement them, in the Vi Way . KPI- No of Processes improved Capability Building & Best Practice Replication - To ensure best in class experience at customer touch points for Postpaid through capability interventions and deployment in conjunction with Postpaid and CS CoEs at Corporate. Core Competencies, Knowledge, Experience Competencies High on Customer orientation the individual delivers through collaboration with cross functional teams Excellent Analytical Skills for building and presenting insights for action and planning interventions and suggesting process corrections Should demonstrate traits of independent thought leadership and drive to execute Experience: 10+ years overall experience and should have worked in Retail or Quality or Service functions Must have technical / professional qualifications Preferably an MBA having a good understanding of tech and systems. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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4.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose ingrained in who we are, what we value, and how we work. It is how we care, grow, and win together. Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Are you ready to excel in the fast-changing retail environment? Are you a customer service enthusiast who is curious about the guest and can see the shopping journey through their eyes? Then you will have success on the Digital Operations team, whose goal is to offer guests a seamless online shopping experience across our platforms. As a Content Analyst, your primary responsibility will be to own, govern and improve the overall Content Health Score for 3P business for each pyramid through strategic thinking and collaborating closely with content planners. Additionally, you will be responsible to drive and implement pyramid level content strategy through strong and productive partnerships both internally and externally to enhance the overall quality of the content which ultimately will drive conversion. As a content analyst, your will be, Responsible for ownership, governance and improvement of Content Health Score for Target’s Marketplace Deep dive into each category, identify content opportunities to improve content coverage and effectiveness Drive content accuracy and relevancy by studying each item type through competitor analysis and benchmarking along with studying guest insights Partner closely with Content Planners to effectively execute content strategy through continuous improvements and thought leadership Track and publish pyramid level Content Health Recap to global leadership team highlighting drivers and derailers of Content health scores Lead and actively participate in Business CFT discussions by providing content insights that will help improve conversion Own Seller/Partner Communication Program for Target’s Marketplace Business through Robust partnership with Internal and external Partners About You Atleast 4+ years of Ecommerce or equivalent experience Digital & retail acumen and good understanding of business/digital metrics Data & information Analysis to derive trends and insights to drive improvements Ability to problem solve and be solution oriented Ability to establish robust partnership with internal & external partners Strong end to end project management skills or prior experience of leading projects Ability to multitask and meet deliverables with changing business needs Excellent written and verbal communication

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5.0 - 8.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Job Description:: Senior Data Analyst (C11) About us: Analytics Information management (AIM) is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world. What do we offer: Data Management team manages the implementation of best in class data quality measurement programs across globe in retail consumer bank. The critical areas we support: Regulatory Support: Execution of business data quality measurements as per regulatory programs like CCAR, AML etc Metrics Design: Identification of critical data elements in different systems, data quality rules design, Testing and validation of rules Data Governance: Standardization of data definitions and ensuring consistency in measurement as per definitions across systems/products/regions. DQ Score cards: Publishing monthly/quarterly score cards at country level and preparing executive summary reports for senior management Issue Management: Identifying defects and investigating root causes for different issues. Following up with stakeholders for resolution as per SLA Audit Support: Identifying cases on control gaps, policy breaches and providing data evidence for audit completion Expertise Required: Analytical Skills Data analysis and visualization Proficient in formulating analytical methodology, identifying trends and patterns with data Generate actionable Business Insights (Preferred) - Tools and Platforms Proficient in SAS, SQL, Python (Added advantage) Proficient in MS Excel, PowerPoint and VBA Preferred - Domain Skills Good understanding of Data definitions and data discovery Data Lineage Data quality framework Process improvement experience pertains to compliance and data quality initiatives Hands on experience on KPI’s design, issue resolution and remediation activities Identification of control gaps and providing recommendations as per data strategy Soft Skills (Preferred) - Knowledge on Banking products and Finance Regulations Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Good process/project management skills Ability to work well across multiple functional areas Ability to thrive in a dynamic and fast-paced environment Educational and Experience: MBA / Master degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications (Preferred) Post Graduate in – Computer Science, Mathematics, Operations Research, Econometrics, Management Science and related fields 5 to 8 years of hands on experience in delivering data quality solutions, with at least 2 year’s experience in Banking Industry ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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