SCM Delivery Head

Education Graduate / MBA Experience 15+ years of experience in Source to Pay operations Primary Skills (Technical & Functional) MBA/Masters with 15+ years of experience & Strong domain expertise in Sourcing and Procurement Operations and Vendor Master process Exposure to various ERP with full business English skills (verbal, reading, writing) Advanced analytical skills and the ability to get into the details, while also understanding the big picture. Strong Communication Skills & Customer Support Skills. High level understanding of the Supply Chain Management value stream with relevant experience in Management of endto-end SCM process. 7 Secondary Skills (Technical & Functional) Excellent understanding of S&OP End to end SCM, Procure to Pay ERP Understanding of Outsourcing and other industries 8 Soft Skills Excellent Communication Skills for the (Spoken & Written) Collaboration and Influencing Analytical skills Result orientation 9 Language English 10 Job Responsibilities The SCM Customer Leader will be responsible for all the sub processes of SCM tower. Delivery Managers will report to the customer leader. As a SCM Customer Leader, your responsibilities include but are not limited to: Expert in Supply Chain Operations with experience in managing Delivery for larger teams across geographies Leads large cross-functional projects with significant risk and complexity to achieve milestones and objectives Anticipates internal/external business and regulatory/compliance issues; recommends transformation, product, process or service improvements Developed depth of expertise in own discipline and broad knowledge of other disciplines Challenges current services, technologies or products and recommends alternative solutions Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems Strong exposure in creating a high performance-driven culture, employee engagement & customer centricity Providing root cause analysis and preventive action in case of escalations/errors occurring in the process Ensuring there is controller-ship in the process. Identifying control gaps and fixing them in coordination with the client Drive automations and transformation for continuous improvement of process Coaching and motivating the team, optimally deploying for project requirements