Job
Description
As a SAP Support Coordinator for the GET (Global Enterprise Transformation) program, you will play a crucial role in ensuring seamless coordination, issue resolution, and user support across various SAP modules. You will act as a bridge between end-users, the GET program team, functional consultants, and technical teams to maintain operational excellence. Key Responsibilities: - Serve as the primary contact for SAP-related queries and support requests from business users in UAE and KSA. - Monitor and manage support tickets, ensuring timely resolution and escalation when required. - Coordinate with functional and technical teams to troubleshoot and resolve issues in SAP modules such as MM, SD, FI, CO, PM. - Maintain documentation of support processes, resolutions, and user guides. - Assist in user training, onboarding, and change management activities related to the SAP GET program. - Track and report KPIs related to support performance, ticket resolution time, and user satisfaction. - Participate in testing activities (UAT, regression testing) for enhancements and updates under the GET program. - Support data validation, migration, and reconciliation efforts during rollouts or upgrades. - Collaborate with technical teams of the GET program to ensure alignment with Core and Business Modules. - Liaise with local IT partners involved in standard GET processes such as tax authorities and authorized partners for e-invoicing. Required Skills & Qualifications: - Bachelor's degree in IT, Computer Science, or related field. - 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization. - Functional knowledge of SAP modules like MM, SD, FI, CO, PM. - Strong communication and stakeholder management skills. - Experience with ticketing systems like ServiceNow. - Ability to work independently, manage multiple priorities in a global environment, and be flexible to work across time zones supporting regional teams. Preferred Qualifications: - Experience in global SAP rollout or transformation programs. - SAP certification in any module is a plus. - Exposure to Agile or ITIL methodologies. Please note: The company details were not provided in the job description. As a SAP Support Coordinator for the GET (Global Enterprise Transformation) program, you will play a crucial role in ensuring seamless coordination, issue resolution, and user support across various SAP modules. You will act as a bridge between end-users, the GET program team, functional consultants, and technical teams to maintain operational excellence. Key Responsibilities: - Serve as the primary contact for SAP-related queries and support requests from business users in UAE and KSA. - Monitor and manage support tickets, ensuring timely resolution and escalation when required. - Coordinate with functional and technical teams to troubleshoot and resolve issues in SAP modules such as MM, SD, FI, CO, PM. - Maintain documentation of support processes, resolutions, and user guides. - Assist in user training, onboarding, and change management activities related to the SAP GET program. - Track and report KPIs related to support performance, ticket resolution time, and user satisfaction. - Participate in testing activities (UAT, regression testing) for enhancements and updates under the GET program. - Support data validation, migration, and reconciliation efforts during rollouts or upgrades. - Collaborate with technical teams of the GET program to ensure alignment with Core and Business Modules. - Liaise with local IT partners involved in standard GET processes such as tax authorities and authorized partners for e-invoicing. Required Skills & Qualifications: - Bachelor's degree in IT, Computer Science, or related field. - 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization. - Functional knowledge of SAP modules like MM, SD, FI, CO, PM. - Strong communication and stakeholder management skills. - Experience with ticketing systems like ServiceNow. - Ability to work independently, manage multiple priorities in a global environment, and be flexible to work across time zones supporting regional teams. Preferred Qualifications: - Experience in global SAP rollout or transformation programs. - SAP certification in any module is a plus. - Exposure to Agile or ITIL methodologies. Please note: The company details were not provided in the job description.
