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Enterprise Minds, Inc logo

SAP SM Consultant

8 years

0 Lacs

India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

sap service management analyze contracts notifications design support training engineering processing integration manufacturing communication certification

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:


About the Role:

SAP SM (Service Management) Consultant


Key Responsibilities:

  • Analyze business requirements and map them to SAP SM functionalities
  • Configure SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes
  • Work closely with functional and technical teams to design and implement solutions
  • Provide support for SAP SM-related incidents, enhancements, and upgrades
  • Conduct user training and create functional documentation
  • Integrate SAP SM with modules like SD, MM, PM, and CRM
  • Participate in full lifecycle SAP implementations and/or rollouts
  • Collaborate with stakeholders to improve service delivery and customer experience


Requirements:

  • Bachelor’s degree in IT, Engineering, Business, or related field
  • Hands-on experience in SAP SM (Customer Service module)
  • Strong knowledge of service order processing, warranties, returns, and repairs
  • Experience with integration to SD, MM, PM modules
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • SAP certification in SM or related module (preferred)

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