SAP Logistics Support Specialist

Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success.

Enjoy collaborating with others.

Strive to exceed expectations.

Move boldly in the quest for superior and best in market solutions.

Join Pitney Bowes as a SAP Logistic Support Specialist

Years of experience: 3 - 5 years

Impact

The successful candidate will work as a member of the internal SAP support team within IT. This position will assist customers with concerns and challenges and recommend solutions to address issues they may have.

The Job

• Serves as the first point of contact with the user community and provides service delivery within the functional areas of SAP ECC 6.0 (SD/LE, FICO, MM/PP) application support, and operations.
• Works independently and with peers to provide the resolution for critical and urgent issues relating to the functional area(s) of SAP to which they are assigned.
• Works closely with SAP ABAP developers to identify reported system issues.
• Provides 1st and 2nd level SAP support for the local IT team.
• Participate in after-hours support rotation for outage priority issues.
• Provide solutions or communicate and route issues to other appropriate IT groups.
• Confer with internal staff and organizational units to analyze current operational procedures and processes, identify problems and paths to a solution.
• Promote effective and collaborative communication with internal team members and business partners.
• Develops and maintains strong relationships at the operational level for the assigned workstream.
• Ensure major incident communication to management and internal customers.
• Communicate status of initiatives to middle and senior level management.

Required Qualifications Skills

Qualification- B.Tech/B.E./ M.Tech or MCA with good understanding of business processes

The role requires a talented self-directed individual with a strong work ethic and the following skills:

• Minimum of 3-5 years of experience as an SAP functional analyst.
• Expert skills in at least one SAP functional areas along with a strong understanding of the integration points between modules.
• Some experience in other SAP Integrated 3rd Party systems will be helpful.
• This role requires close coordination with multiple internal teams.
• Able to grasp issues and problems quickly and anticipate potential future requirements. Capable of offering alternate viable solutions.
• Strong business process experience and industry knowledge across many areas to provide context to business requirements.
• Develops and maintains strong relationships within the assigned workstream.
• Excellent communication skills, oral and written, including ability to conduct formal and informal presentations and workshops to all levels of management.
• Deep knowledge of configuration, development, multi-tiered architecture, cross-functional integration.
• Ability to use influence, persuasion, and mediation to resolve issues and drive consensus.

Optional Skills

• SAP S/4 HANA implementation
• Exposure to other ERP solutions i.e. MS Dynamics a plus

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