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SAP IS-U Customer service

SAP IS-U Customer service

Diverse Lynx

1 - 6 years

3 - 6 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Business process Data modeling SAP CRM System integration MIMO SAP ISU ISU Customer service Project life cycle Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD for SAP IS-U Customer service/CX Solution Consultant

Analyze client business processes and requirements to develop tailored Customer service solutions. Configure and hands on with the system configuration and testing of Customer service Cloud Utilities (SAP ISU-U CS) solution to ensure they are aligned with business requirements. Provide expert guidance on utilities industry best practice with Utilities customer service Solutions Manage project work and customer expectations throughout the project life cycle Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving Collaborate with cross-functional teams both internal and external, including developers and offshore teams Hand-on experience in configuring SAP S4HANA IS-U for system integration with external CRM solutions. Solid understanding of utility business processes, especially in customer seclrvice: customer interaction, account identification including Business Master Data, Technical Master Data, Move-In, Move-Out, Owner Allocation, Disconnection/Reconnection processes In-depth understanding of SAP ISU data model In-depth understanding of SAP Customer Service Project Life Cycle in pre and post go live activities In-depth understanding of MIMO process In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities In-depth understanding of data replication between CRM solution and SAP S4HANA IS-U Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation

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Diverse Lynx

Information Technology and Staffing

Indianapolis

51-200 Employees

714 Jobs

Key People

Sandeep Firke

President
Navneet Kumar

CEO

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SAP IS-U Customer service