SAP Integration Customer Support Consultant-PI / PO / CPI -Shift

Enterprise Integration Consultants in Customer Support

Key Responsibilities

• Manage and resolve customer support inquiries

  related to SAP PI/PO and SAP Integration Suite (Cloud Integration - CPI) in a shift environment.
• Apply strong knowledge of integration principles and consultancy skills to

  translate business requirements into technical IT solutions

  .
• Utilize

  hands-on experience in integrating SAP and non-SAP systems

  across A2A (Application-to-Application) and B2B (Business-to-Business) scenarios.
• Leverage

  in-depth technical, functional, and architectural expertise

  in integrating SAP PI/PO products and CPI with non-SAP applications using various technologies, including but not limited to:
• ALE-IDocs, EDI, RFC, XI, HTTP, IDOC, JDBC, File/FTP, SOAP, Mail, REST, JMS.
• Demonstrate

  expert-level proficiency in programming User Defined Functions (UDF)

  in Message Mapping and implementing Lookups (RFC, SOAP, JDBC) in UDF or standard functions.
• Exhibit proficiency in

  ccBPM (cross-component Business Process Management)

  and

  RWB (Runtime Workbench)

  .
• Possess

  extensive knowledge of Java, WS-RM, Service-Oriented Architecture (SOA), NWA (NetWeaver Administrator), iFlow, NW BRM (NetWeaver Business Rules Management), and BPM (Business Process Management)

  .
• Apply

  strong experience using NWDS (NetWeaver Developer Studio)

  for development tasks.
• Manage

  connectivity using ABAP Proxies

  : Inbound Proxy and Outbound Proxy.
• Apply

  solid middleware knowledge and web service skills

  .
• Possess a

  good understanding of REST API and Web Services

  .
• Utilize experience in

  integrating with main SAP backend systems

  (SAP ERP, SAP S/4HANA, SAP S/4HANA Cloud).

Skills

• Excellent English Communication skills

  , both verbal and written, for clear and effective client interaction.

• Quick Learner

  with the ability to adapt to new tools and technologies and evaluate their test applicability.

• Team Player

  with strong technical, analytical, and communication skills, coupled with a client-driven mindset.
• Possess a

  bright mind and the ability to understand a complex platform

  .
• Ability to understand technical/engineering concepts and to learn integration product functionality and applications rapidly.

• Demonstrated user-focused technical writing ability

  , capable of communicating complex technical concepts clearly and effectively.

• Strong analytical and problem-solving skills

  .
• Ability to work

  independently in a dynamic environment

  .
• Ability to work on

  multiple complex projects simultaneously

  .

• Strong interpersonal communication skills

  , effectively communicating in one-to-one and group situations.

Qualifications

• Experience:

  At least

  three years of previous experience in a similar role

  , with proven experience using

  SAP PI, SAP PO, or SAP Cloud Integration (CPI)

  .

• Education:

  A Bachelor's degree in Computer Engineering or a related field is desirable.

Additional Desired Skills:

• Experience with any

  API Management Platform

  .
• Experience with any other non-SAP iPaaS (e.g., Boomi, SnapLogic, Apache Camel, etc.).
• Good understanding of

  CI/CD concepts

  .
• Affinity with any integration platform/software like Boomi, SAP Cloud Integration, or SnapLogic is desirable.