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SAP EDI Professional

SAP EDI Professional

Diverse Lynx

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

training root cause analysis rca ticketing sap trend analysis issue resolution edi monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Detailed JD (Roles and Responsibilities)
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal external stakeholders around EDI related issues, primarily through ServiceNow platform. Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors Monthly deep dive on root causes and corrective actions

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Diverse Lynx

Information Technology and Staffing

Indianapolis

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SAP EDI Professional