547 Sap Crm Jobs - Page 16

Key Responsibilities: Support engagements: Regular interaction and effective collaboration with onshore customer calls and service review meetings Ensure high availability, reliability, and security of the network as per agreed service terms and conditions. Team Management. Overall responsible for managing the SAP Basis function/health checks/Batch jobs/Incidents/Service requests/Patching and upgrades/Roles creations etc for the multiple account. Incidents analysis, problem management and resolution within SLA Propose and participate in initiatives for overall performance estate based on vendor and industry best practices management of the Work closely with technology vendors and service partners responsible for service desk, desktop support. Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment) Should have good analytical and problem-solving skills in both Support and Projects. Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team. Delivering Impact assessment/solutions for change requests raised by business users. Manage, coordinate and report application major incidents (P1 & P2) Build end to end documentation and catalogue for supported applications and known errors. Hand out and give Knowledge Transfer sessions to the team. Business Engagement Engaging with business proactive to build trust and relationship for better stakeholder management. Demonstrate Proactive Approach rather than fix on fail Support with Business Development activities like Impact Assessment, PoC, Effort Estimation, Project Planning and Approach Definition. Project engagements Deliver the customer projects w.r.t. system upgrades in SAP CRM, ECC SAP BTP etc. Over-all experience with 8 - 10 years in SAP BASIS\Security. Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc. Experience in both ECC & S/4 HANA. SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc. Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc. Skill Sets Required SAP BASIS (ECC\S4 HANA) Should have the real life project experience with the system upgrade i.e. SAP ECC and SAP CRM Ehp upgrades Should have the basis experience in managing the SAP BTP platform Experience in running the SAP CVI conversion projects to move to S4 Hana will be an added advantage Should have good analytical and problem-solving skills in both Support and Projects. Effective/clear verbal and oral communication skills in English. Analytical/Problem solving skills.

Key Responsibilities: Support engagements: Regular interaction and effective collaboration with onshore customer calls and service review meetings Ensure high availability, reliability, and security of the network as per agreed service terms and conditions. Team Management. Overall responsible for managing the SAP Basis function/health checks/Batch jobs/Incidents/Service requests/Patching and upgrades/Roles creations etc for the multiple account. Incidents analysis, problem management and resolution within SLA Propose and participate in initiatives for overall performance estate based on vendor and industry best practices management of the Work closely with technology vendors and service partners responsible for service desk, desktop support. Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment) Should have good analytical and problem-solving skills in both Support and Projects. Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team. Delivering Impact assessment/solutions for change requests raised by business users. Manage, coordinate and report application major incidents (P1 & P2) Build end to end documentation and catalogue for supported applications and known errors. Hand out and give Knowledge Transfer sessions to the team. Business Engagement Engaging with business proactive to build trust and relationship for better stakeholder management. Demonstrate Proactive Approach rather than fix on fail Support with Business Development activities like Impact Assessment, PoC, Effort Estimation, Project Planning and Approach Definition. Project engagements Deliver the customer projects w.r.t. system upgrades in SAP CRM, ECC SAP BTP etc. Over-all experience with 8 - 10 years in SAP BASIS\Security. Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc. Experience in both ECC & S/4 HANA. SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc. Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc. Skill Sets Required SAP BASIS (ECC\S4 HANA) Should have the real life project experience with the system upgrade i.e. SAP ECC and SAP CRM Ehp upgrades Should have the basis experience in managing the SAP BTP platform Experience in running the SAP CVI conversion projects to move to S4 Hana will be an added advantage Should have good analytical and problem-solving skills in both Support and Projects. Effective/clear verbal and oral communication skills in English. Analytical/Problem solving skills.

Position Overview: A highly skilled and experienced SAP Authorizations consultant with expertise in designing, developing, implementing & managing SAP security and authorization frameworks within respective environments (CRM, ERP, BW). Strong background in SAP Role Design, User Access Management and Administration, SOD (Segregation of Duties) Compliance, and GRC (Governance, Risk, and Compliance) with proficiency in integrating security measures into SAP solutions and ability to work with existing AIM-Toolset (e. g TARIS, ROGETO tool etc) Technical Expertise: o Expertise in SAP ECC, BW, GRC, CRM, TARIS, ROGETO, IDM & SAP S/4 HANA Security. o Hands-on experience with SAP GRC (Governance, Risk, and Compliance) and similar tools e. g TARIS - market standard called Separations Enforcer software solution provided by Security Weaver/Pathlock. o Proficient in SAP Identity Management (IDM) for user lifecycle management preferable with Saviynt IAM tool o Design, develop, and manage SAP BW roles and authorizations to ensure secure access to reports, InfoProviders, InfoArea, Queries/Reports etc o Strong knowledge on SAP Analytical Authorizations (RSECADMIN) o Troubleshoot authorization failures in BEx, Analysis for Office (AFO), and SAC (SAP Analytics Cloud) o Knowledge about SAP Query Designer, Analysis for MS Excel o Good understanding and working knowledge with SAP BW process chains o Hands-on experience with SAP GRC (Governance, Risk, and Compliance) and similar tools e. g TARIS - market standard called SeparationsEnforcer software solution provided by SecurityWeaver/Pathlock o Proficient in SAP Identity Management (IDM) for user lifecycle management preferable with Saviynt IAM tool o Design, develop, and manage SAP CRM roles and authorizations to ensure secure access within WebUI, Interaction Center (IC) o Strong knowledge on SAP CRM Business Roles, Organizational Model, Territory Management o Proficient in SAP Identity Management (IDM) for user lifecycle management preferable with Saviynt IAM tool o SAP technical expertise on AIM activities pertaining to system copy & upgrade phases e. g SU24/SU25 maintenance etc. Soft Skills: o Strong analytical and problem-solving skills. o Good communication and client-facing experience. o Team collaboration and stakeholder management experience. o Ability to manage multiple priorities and deadlines.

Seeking SAP BRIM Technical Consultant - SOM, CI. Lead and develop SAP BRIM, SOM, CI, and ABAP solutions—proficiency in SAP CRM, Fiori, Gateway, oData, SAPUI5, and S/4HANA. Duration: 12 months

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP for Utilities InterCompany Data Exchange Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BTech BE Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with SAP for Utilities InterCompany Data Exchange and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities: Lead the design, development, and implementation of SAP for Utilities InterCompany Data Exchange applications to meet business process and application requirements. Collaborate with cross-functional teams to identify and prioritize application requirements, ensuring alignment with business objectives. Develop and maintain technical documentation, including design specifications, test plans, and user manuals. Provide technical support and troubleshooting for SAP for Utilities InterCompany Data Exchange applications, ensuring timely resolution of issues. Stay updated with the latest advancements in SAP for Utilities InterCompany Data Exchange and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in SAP for Utilities InterCompany Data Exchange. Good To Have Skills:Experience with related technologies such as SAP IS-U, SAP CRM, and SAP ECC. Strong understanding of software engineering principles and best practices. Experience with agile development methodologies and tools such as JIRA and Confluence. Solid grasp of database concepts and SQL programming. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in SAP for Utilities InterCompany Data Exchange. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification BTech BE

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP for Utilities CRM, Utilities Retail Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : a:BE/MBA/MTech Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP for Utilities CRM. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, build, and configure applications using SAP for Utilities CRM to meet business process and application requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Develop and maintain technical documentation related to the application development process. Provide technical support and troubleshooting for applications developed using SAP for Utilities CRM. Professional & Technical Skills: Must To Have Skills:Experience with SAP for Utilities CRM and Utilities Retail. Strong understanding of application development using SAP for Utilities CRM. Experience with SAP CRM Web UI and SAP CRM Middleware. Experience with SAP IS-U and SAP ECC integration. Experience with SAP CRM Service and Sales processes. Additional Information: The candidate should have a minimum of 3 years of experience in SAP for Utilities CRM. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using SAP for Utilities CRM. This position is based at our Mumbai office. Qualification a: BE/MBA/MTech

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP for Utilities CRM Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing innovative solutions Conduct regular team meetings to discuss progress and challenges Stay updated on industry trends and technologies to enhance team performance Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Utilities CRM, webUI experience Strong understanding of SAP integration with other systems Experience in customizing SAP CRM functionalities Knowledge of SAP CRM data model and architecture Hands-on experience in SAP CRM configuration and development Additional Information: The candidate should have a minimum of 5 years of experience in SAP for Utilities CRM This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP for Utilities CRM Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing innovative solutions- Conduct regular team meetings to ensure alignment and progress- Mentor junior team members to enhance their skills Professional & Technical Skills:- Must To Have Skills:Proficiency in SAP for Utilities CRM- Strong understanding of SAP integration with other systems- Experience in customizing SAP CRM functionalities- Knowledge of SAP CRM data model and architecture- Hands-on experience in SAP CRM configuration and development Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP for Utilities CRM- This position is based at our Thiruvananthapuram office- A Graduate degree is required Qualifications Graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP CRM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead and mentor junior professionals Conduct regular knowledge sharing sessions within the team Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills: Proficiency in SAP ABAP CRM Strong understanding of SAP CRM modules Experience in SAP CRM customization and configuration Knowledge of SAP CRM integration with other systems Hands-on experience in SAP CRM development and support Additional Information: The candidate should have a minimum of 5 years of experience in SAP ABAP CRM This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : SAP BTP Extension Suite Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in shaping the functionality and user experience of the applications. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and understand business requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct testing and debugging to ensure application functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BTP Extension Suite. Strong understanding of cloud-based application development. Experience with SAP Cloud Platform services. Knowledge of SAP Fiori design principles. Hands-on experience in developing and deploying applications on SAP BTP. Good To Have Skills:Experience with SAP UI5 development. Additional Information: The candidate should have a minimum of 3 years of experience in SAP BTP Extension Suite. This position is based at our Hyderabad office. A BE degree is required. Qualifications BE

The Global Network SONG Practice | Platforms - Salesforce Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:GN SONG Platforms - Salesforce (Service) I Areas of Work:Salesforce Business Analyst/Functional Consultant - SFDC | Level :Associate Director | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:16 to 20 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing, Sales, and Services These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Spearhead the design and enhancement of customer service experiences on Salesforce , ensuring they align with client objectives. Serve as a trusted advisor to clients , providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions , aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs , to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the clients sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project , overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team , ensuring high-quality deliverables and successful project outcomes. Bring your best skills forward to excel at the role: Proven track record in consulting roles , with strong skills in client management, strategic planning and solution delivery. Extensive experience in one or more industries , with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions Strong background in pre-sales , including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Read about us Blogs Qualifications Read about us Blogs Your experience counts! Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Exceptional communication, problem-solving, and leadership abilities required Must have worked on Proposals and contributed to business development work Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation program and MBA is preferred What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Configure Price & Quote Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years of full time education and CPQ certification Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day involves collaborating with teams to develop and implement solutions for business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing innovative solutions Ensure timely delivery of projects Mentor junior team members Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Configure Price & Quote Strong understanding of SAP CPQ functionalities Experience in customizing SAP CPQ solutions Knowledge of SAP integration with other systems Hands-on experience in SAP CPQ implementation Good To Have Skills:CPQ certification Additional Information: The candidate should have a minimum of 5 years of experience in SAP Configure Price & Quote This position is based at our Chennai office A 15 years of full-time education and CPQ certification is required Qualifications 15 years of full time education and CPQ certification

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to enhance business operations and streamline processes. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead the development and implementation of SAP Sales and Distribution (SD) solutions Provide technical expertise and guidance to the team Ensure the successful delivery of projects within the specified timelines Professional & Technical Skills: Must To Have Skills: Proficiency in SAP Sales and Distribution (SD) Strong understanding of SAP modules integration Experience in customizing and configuring SAP SD modules Knowledge of SAP SD pricing procedures Good To Have Skills: SAP Certified Application Associate - Sales and Distribution, ERP 6.0 EHP7 Hands-on experience in SAP implementation projects Additional Information: The candidate should have a minimum of 12 years of experience in SAP Sales and Distribution (SD) This position is based at our Hyderabad office A 15 years full-time education is required Qualification 15 years full time education

Roles and Responsibilities Provide technical expertise on SAP SD module, including sales order processing, customer management, billing, and inventory control. Collaborate with cross-functional teams to identify business requirements and implement solutions using SAP CRM tools such as IDocs and LSMW. Develop strong understanding of Material Management (MM) and Service Management (CRM/Service Management) modules within the context of SAP SD. Troubleshoot issues related to intercompany transactions, pricing agreements, and product availability across multiple plants. Ensure seamless integration between different departments through effective communication and collaboration. Desired Candidate Profile 2 to 3 years of experience in SAP Sales & Distribution (SD) functional consulting or similar role. Bachelor's degree in Any Specialization (B.Tech/B.E.).

You will Design, develop and support SAP Composite Applications in SAP SUP (Sybase Unwired Platform), Sybase Afaria and Syclo's Agentry Mobile Platform. Assist clients in selection and implementation of mobility products Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of experience required. Proven knowledge in Enterprise Mobility Architecture. Design and Development of Mobile Apps, FIORI. Experience with designing application in any of the platforms as iOS(I-phone Operating System), Android, Blackberry, and Windows Mobile, incorporating mobile UI(User Interface)/UX(User Experience) concepts. Experience in developing reusable artifacts/frameworks, re-usable assets, Industry solutions, reference architecture Preferred technical and professional experience Preferred to have knowledge on languages like Java, Objective-C, HTML5, CSS(Cascading Style Sheets), and JavaScript. Understands how SAP Mobility fits into comprehensive, innovative SAP solutions and strategies

Looking for SAP experts in any one of the following SAP SD SAP RAR SAP GTS SAP ABAP SAP BASIS SAP HANA DBA SAP FIORIUI5 SAP GRC Security SAP BTP SAP HANA Modelling SAP SuccessFactors SAP CPI SAP EWM SAP CO Employee Central Exp Range 4 to 18 years

We are seeking a highly skilled SAP CRM PPM Functional Consultant to join our dynamic team. The ideal candidate will possess deep knowledge of SAP CRM (Customer Relationship Management) with a specialization in Project and Portfolio Management (PPM) . You will work closely with stakeholders, business analysts, and technical teams to deliver end-to-end CRM and PPM solutions that align with business goals. Key Responsibilities: Serve as the functional expert for SAP CRM with a strong focus on the PPM module. Analyze business requirements and translate them into SAP CRM/PPM functional specifications. Configure SAP CRM PPM components including Project Planning, Portfolio Management, Resource Management, and Time Reporting. Collaborate with cross-functional teams (FI/CO, PS, SD, MM, etc.) for integration and solution alignment. Assist with project governance, risk management, and change management. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5+ years of SAP CRM functional experience with at least 2 full lifecycle implementations. Hands-on experience in SAP CRM PPM (Project & Portfolio Management) configuration and support. Strong understanding of project structures, resource planning, and portfolio dashboards. Knowledge of integration points with SAP modules such as ECC, PS, and BI. Strong communication skills (verbal and written) in English.

Role & responsibilities As a member of the RMT (CRM) team, you will be responsible for implementing AI-driven solutions across EMEA and APJ, enhancing existing capabilities, and supporting rollouts to new business areas. Your role will involve collaborating with stakeholders to design, develop, and optimize AI-powered CRM solutions that drive efficiency and innovation. You will play a key part in ensuring seamless integration, continuous improvement, and scalability of AI solutions within the organization. Responsibilities: The main focus will be supporting new rollouts of the solution in different areas of business via customizing, new enhancements and developments Gather requirements for development of API/Webservices Develop UI screen and logics Build AI driven solutions Support automation and orchestration scenarios Some tasks will also involve supporting the rollout implementation of the current solution / template to different countries in APJ region and EMEA Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements Support rollouts of SAP CRM into new business areas and teams Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required Code analysis and problem identification to accelerate developments Knowledge transfer to trainers, subject matter experts, and other consultants Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and Go-Lives Deliverables as assigned by the stream lead Preferred candidate profile Strong SAP CRM knowledge 4-6 years' experience SAP CRM process and system configuration knowledge Analytic skills for problem solving Customer orientation behavior and good communication skills Ability to work in an international environment and a team split across the world Fluency in the English language Additional Knowledge & Skills Javascript knowledge and experience will be a plus Python Experience with Cloud technologies (like Azure), processes and security protocols Automation and orchestration experience is a plus Experience with AI solutions

JD for SAP SD. Key Responsibilities : SAP SD Implementation & Configuration : Lead the configuration and implementation of SAP SD modules, including Sales Order Processing, Pricing, Billing, Shipping, Credit Management, and Logistics Execution. Customize the system according to business requirements. Business Process Analysis : Collaborate with business stakeholders to understand sales and distribution business processes and translate them into SAP SD configurations. Analyze existing business processes and recommend improvements. Requirement Gathering : Work closely with business users to gather, document, and refine requirements. Provide functional expertise in solution design, data migration, and integration with other SAP modules (MM, WM, FICO). Testing & Debugging : Lead UAT (User Acceptance Testing), including preparation of test cases, execution of tests, and debugging of issues. Ensure that the system meets business expectations and operational needs. Integration with Other SAP Modules : Ensure smooth integration of SAP SD with other SAP modules (e.g., SAP MM, SAP WM, SAP FICO, SAP CRM). Troubleshoot and resolve any cross-module integration issues. Training & Support : Provide end-user training, ensuring users understand the SAP SD processes. Offer post-implementation support and resolve issues as they arise. System Optimization : Perform system optimization and enhancements post-go-live, ensuring that the SAP SD system operates efficiently. Monitor system performance and resolve any technical issues.

IBG SAP PI Interview questions. 1.Differentiate between PI and CPI?SAP Process Integration (PI)/Process Orchestration (PO):Deployment: On-premise.Focus: Primarily designed for integrating on-premise applications and systems.Scalability: Can be highly scalable, particularly for large SAP landscapes.Complexity: Can be more complex to manage, especially for large or complex projects.Integration: Enables integration between different SAP systems and also with non-SAP systems.Example: Used for integrating different SAP modules like SAP CRM, SAP ECC, and SAP SCM.SAP Cloud Platform Integration (CPI) :Deployment: Cloud- based. Focus: Designed for integrating cloud applications, on-premise applications, and third-party systems. Scalability: Offers good scalability and flexibility for integrating cloud-based applications.Ease of Use:CPI is generally considered easier to manage and use, with a more intuitive user interface. Integration: Facilitates integration between cloud applications, on-premise applications, and third-party systems.2.How does SAP PI handle complex scenarios involving multiple systems, asynchronous communication, and various integration patterns (e.g., point-to-point, hub-and-spoke)?Answer: SAP PI utilizes a robust architecture with components like the Integration Engine, Adapter Engine, and Integration Directory to manage complex integrations. The Integration Engine routes messages, the Adapter Engine handles communication with different systems, and the Integration Directory provides a central repository for integration artifacts. Asynchronous communication is supported through message queues, and various integration patterns can be implemented by configuring the Integration Engine and Adapter Engines appropriately.3.What are the key considerations when designing and implementing a complex SAP PI solution, especially concerning scalability, performance, and security?Answer: Key considerations include:Scalability: Ensure the system can handle the expected message volume and system load. This may involve optimizing the Integration Engine and Adapter Engine configurations, as well as using appropriate message queues and infrastructure.Performance: Monitor message processing times and identify bottlenecks. Optimize mappings, message formats, and adapter configurations to improve performance.Security: Implement robust security measures, including user authentication, authorization, and data encryption, to protect sensitive data during transmission and storage. Use secure communication protocols and ensure that the PI system is hardened against security threats.4.How does SAP PI handle data transformations and mappings in complex scenarios involving different data structures and formats?Answer: SAP PI provides powerful mapping capabilities through the Integration Engine, allowing for complex data transformations and mappings. You can use the Integration Engines mapping tools to transform data between different formats, perform calculations, and enrich data based on business requirements. You can also use external mapping tools or custom mappings to handle more complex scenarios.5.How do you troubleshoot and monitor a complex SAP PI landscape, including identifying and resolving issues related to message failures, performance bottlenecks, and security breaches?Answer: SAP PI provides monitoring tools and business logs to track message flows, identify failures, and monitor performance. You can use these tools to track message status, analyze performance metrics, and identify potential issues. For security breaches, you can use security logs and monitoring tools to detect and respond to security events.6.How does SAP PI integrate with other SAP technologies, such as SAP Business Process Management (BPM) and SAP Cloud Platform Integration (CPI)?Answer: SAP PI can integrate with SAP BPM for process orchestration, allowing you to model and execute complex business processes that span multiple systems. SAP CPI is the next-generation integration platform, and it can be used to build cloud-based integrations and extend the capabilities of SAP PI.7.How Do You Configure an iDoc Collection Scenarios?For Outbound iDoc collection, you need to provide the iDoc package size in Partner Profile (we20) and select the option Collect iDocs . In PI side, Sender Communication Channel should be configured to handle Multiple iDocs in Same XI message .8.What Are the Receiver Routing Techniques Available in SAP PI/PO?Standard Receiver Determination and Extended Dynamic Receiver determination are the main methods to define routing in SAP PI interfaces.9.What Are the Different Types of User-Defined Functions?Single Value, All Values in Context, All Values in Queue.10.What Is the Purpose of EDI Separator?EDI separator is an adapter provided with B2B Toolkit. EDI separator splits bulk (batch) EDI messages to individual EDI messages for processing. EDI Seperator supports EDI message format ANSI ASC X12, Edifact, Odette, and VDA.11.What Are the Standard Functions (Objects) Used in Extended Receiver Configuration?Extended Receiver Determination allows us to dynamically derive the message receivers from Message Mapping program. (This is different to routing messages using XPath rules). We need to use several standard objects delivered by SAP under SWCV SAP BASIS and namespace http://sap.com/xi/XI/System . You need to use standard Service Interface ReceiverDetermination , Message Type Receiver to implement Extended Receiver Determination.12.What Are Data Type Enhancements and How Do You Configure Data Type Enhancements?Read my article on Data Type Enhancements.13.How Do you Search for the PI Message of an Inbound iDoc if You Know the iDoc Number?PI message ID can be found in the iDoc Control record. Find the PI message ID in iDoc Archive Key of iDoc control key. Search for the PI message in Message monitor using the message ID.If you have configured iDoc Monitor in SAP PI, you can search for the PI message directly using iDoc number.14.How Do You Configure AS2 Adapter Certificates?AS2 certificates are installed in Key Storage of Netweaver Admin (NWA). Public certificates of PI host and third party systems are exchanged and installed. In PI, keys are installed as a combination of Key Store View and Key Store Entry.15.How Do You Set up a SAP ABAP System in System Land Scape Directory?Usually, SAP technical systems are installed in SLD by BASIS team. You need to create the Product, Software Component Version, and Business System of the SAP system.16.What Is the Functionality of Service Registry?Service Registry is the central location for webservices. Service Registry allows us to expose webservices of PI (host) in accordance with Service Oriented Architecture (SOA). Read how to configure service end points in SR.17.What Is the Purpose of Local Software Component Versions (SWCV) and Their Limitations?Local SWCVs are used to test message mapping programs. Objects in local SWCVs cannot be used in end-to-end integration scenarios or viewed in Integration Directory (ID).18.How Many SWCVs Are Required to Build an Interface with One Sender and One Receiver?I prefer to use Three Tier Architecture to represent an integration. One SWCV for Sender, one for Receiver, and another one for cross-system objects, such as Message Mapping and Operation Mappings.19.What Is the Difference Between Business System and Business Component?Previously known as Business Service, Business Component is an abstract representation of a system in which attributes are unknown or partially known. Business System, on the other hand, represents a known system in SLD, for example, internal systems in the organization landscape. Business systems require underline Technical systems. All SAP systems should be represented as Business systems.20.Highlight a few activities in SAP post-go-live knowledge management.Activities include monitoring system performance, managing message queues, and ensuring data consistency.21.What is an Adapter Engine? Mention the use of Adapter Engine AAE in the SAP PI system.The Adapter Engine handles communication between SAP PI and external systems. The Advanced Adapter Engine (AAE) provides enhanced performance and supports additional adapters.Define/Answer in a sentence:SAP PI/PO is a middleware technology that enables seamless integration and process automation within an organization.22.Explain Synchronous communication under SAP PI. Highlight a few advantages and disadvantages.Synchronous communication involves real-time data exchange where the sender waits for a response. Advantages include immediate feedback and data consistency. Disadvantages include potential delays and system dependency.23.Explain asynchronous communication under SAP PI. Highlight a few advantages and disadvantages.Asynchronous communication involves data exchange without waiting for an immediate response. Advantages include reduced system dependency and improved performance. Disadvantages include potential data inconsistency and delayed feedback.24.What is Global Container & its uses in SAP XI?Global Container is a storage area used to store data that can be accessed across different message mappings and transformations.25.List the various adapters in the Advanced Adapter Engine and Integration Engine in the PI system.Adapters include HTTP, SOAP, JDBC, File, and IDoc adapters. They are used for communication between SAP PI and external systems.26.List down the components you can monitor under Configuration and Monitoring options.Components include message flows, communication channels, and system performance metrics.27.How many SAP sessions can you work for a particular client at a particular time?You can work on up to six SAP sessions for a particular client at a particular time. Key Responsibilities: Design, develop, and maintain SAP PI/PO integration solutions to support business processes.Configure and manage adapters (IDoc, SOAP, REST, JDBC, File, SFTP, etc.) and work with various protocols (XML, JSON, HTTP, FTP, AS2).Develop message mappings using graphical mapping, XSLT, and Java-based mappings.Implement BPM (Business Process Management) and BRM (Business Rules Management) solutions for workflow automation.Troubleshoot and resolve complex integration issues and optimize performance.Ensure compliance with security standards , including encryption techniques and authentication mechanisms.Collaborate with functional and technical teams to understand integration requirements.Work in Agile and DevOps environments , leveraging tools like Jenkins, Git, and CI/CD pipelines for automation.Provide application support and maintenance for existing integrations. Skills Required: Strong experience in SAP PI/PO development and support.Proficiency in Java scripting for developing user-defined functions (UDFs) and adapter modules.Solid understanding of SAP CRM integration and related business processes.Hands-on experience with BPM and BRM for workflow automation.Knowledge of cloud platforms (AWS, Azure, Google Cloud) and SAP cloud integrations.Strong problem-solving skills and the ability to troubleshoot integration issues.Excellent communication and teamwork skills. Preferred Skills: Proficiency in Java, JavaScript, and XML transformations .Experience working with security standards, encryption techniques, and compliance regulations .Familiarity with DevOps tools (Jenkins, Git) and CI/CD practices .SAP certification in SAP PO or a related area is a plus. IBG

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP CRM Service Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CRM Service.- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.- Experience with system monitoring tools to ensure optimal performance.- Ability to collaborate with cross-functional teams to implement solutions.- Familiarity with software development life cycle and application support methodologies. Additional Information:- The candidate should have minimum 3 years of experience in SAP CRM Service.- This position is based at our Bengaluru office.- A 15 years full time education is required. Mandatory to work from office 5 days - Sunday to Thursday Work Schedule Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP ABAP CRM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP CRM- Strong understanding of SAP ABAP CRM- Experience in SAP ABAP CRM development- Knowledge of SAP CRM modules and functionalities- Hands-on experience in SAP CRM customization Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP ABAP CRM- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CRM Marketing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of new features and enhancements- Conduct code reviews and ensure coding standards are met Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CRM - Strong understanding of CRM processes and functionalities- Experience in customizing and configuring SAP CRM modules- Knowledge of integration with other SAP modules- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in SAP CRM - This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP ABAP CRM Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions, providing insights and solutions to enhance application performance and user experience. Your role will require you to stay updated with the latest technologies and methodologies to ensure the applications are built to the highest standards. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between technical teams and business stakeholders to ensure alignment on project goals.- Mentor junior team members, providing guidance and support in their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP CRM.- Strong understanding of application design principles and best practices.- Experience with integration of SAP CRM with other SAP modules.- Familiarity with debugging and performance tuning of ABAP programs.- Knowledge of SAP development tools and methodologies. Additional Information:- The candidate should have minimum 2 years of experience in SAP ABAP CRM.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Hybris Commerce Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to stay updated on industry trends and best practices to drive innovation within your team and the broader organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Hybris Commerce.- Strong understanding of e-commerce platforms and their architecture.- Experience with integration of third-party services and APIs.- Familiarity with agile methodologies and project management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Hybris Commerce.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education