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Synapse consulting
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SAP CRM Case Management

SAP CRM Case Management

Synapse consulting

4 - 9 years

|

8 - 18 Lacs

Hyderabad Bengaluru Delhi / NCR

Posted:2 days ago| Platform:

Apply

Skills Required

Case management SAP CRM SAP business process Workflow

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, configure, and implement SAP CRM Case Management solutions.
Work on end-to-end case management processes including creation, processing, and resolution of cases.
Collaborate with business stakeholders to gather requirements and translate them into SAP CRM solutions.
Configure CRM components such as Business Transactions, Case Types, Actions, and Rules.
Integrate SAP CRM with ECC, S/4HANA, or third-party systems.
Perform Unit Testing, Integration Testing, and User Acceptance Testing (UAT).
Provide production support and troubleshoot issues related to SAP CRM Case Management.
Document functional specifications, process flows, and configuration.

Skills Required:

Minimum 4+ years of experience in
SAP CRM Functional
with a focus on
Case Management
.
Strong expertise in SAP CRM Service, Interaction Center (IC), and Case Management processes.
Experience in configuring Service Requests, Complaints, Cases, and Activities.
Good understanding of
Business Partner Management, Product Master, Organizational Model, and Action Profiles
.
Knowledge of integration with
SAP ECC, S/4HANA, or external systems
.
Strong analytical and problem-solving skills.
Good communication skills for interacting with business and technical teams.

More Jobs at Synapse consulting

SAP CRM Case Management

Hyderabad, Bengaluru, Delhi / NCR

INR 8 - 18 Lacs

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Synapse consulting

1 Jobs

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