Synapse consulting

Job Title: SAP CRM Case Management ConsultantLocation: Hyderabad / Bangalore (Full-Time)Experience: 4+ YearsJob Description: We are looking for an experienced SAP CRM Case Management Consultant with strong expertise in SAP CRM functional processes and configurations related to Case Management. Responsibilities: Design, configure, and implement SAP CRM Case Management solutions. Work on end-to-end case management processes including creation, processing, and resolution of cases. Collaborate with business stakeholders to gather requirements and translate them into SAP CRM solutions. Configure CRM components such as Business Transactions, Case Types, Actions, and Rules. Integrate SAP CRM with ECC, S/4HANA, or third-party systems. Perform Unit Testing, Integration Testing, and User Acceptance Testing (UAT). Provide production support and troubleshoot issues related to SAP CRM Case Management. Document functional specifications, process flows, and configuration. Skills Required: Minimum 4+ years of experience in SAP CRM Functional with a focus on Case Management . Strong expertise in SAP CRM Service, Interaction Center (IC), and Case Management processes. Experience in configuring Service Requests, Complaints, Cases, and Activities. Good understanding of Business Partner Management, Product Master, Organizational Model, and Action Profiles . Knowledge of integration with SAP ECC, S/4HANA, or external systems . Strong analytical and problem-solving skills. Good communication skills for interacting with business and technical teams.